Santanu Paul

•  Managing 53 Operations associate across Middle East Country, give work assignments and regularly evaluate Employee Performance.
   Receive and approve Weekly Timesheets and run by-Monthly Payroll.
   Organize calibration calls across the site between approvers and SME’s in order to drive Quality.
   Serve as a point of Contract for Internal and External Policies are followed by the teams.
   Stakeholder Management and availability of resources for Knowledge Management.
   Provide leadership, analysis and compliance policy guidelines/Support to facilitate and improve productivity of Teams.

Ø Reviewing the profile for HSBC Customer with the Alerted Subject in RDC and World Check for Negative News.

Ø Searching and finding news articles is essential for strong AML Compliance. However, “Negative News” entails much more than newspaper stories. Therefore, need to investigate the news thrown by RDC and need to go through World Check, Bloomberg, Company Watch and Google to have the proper information about the HSBC customer and the alerted subject.

Ø Quality Checking for 28 regions including USA-EDD, UK-ETB PM, NTB, RBWM, Middle East Countries, Singapore, Malta, Oman, New Zealand, Bangladesh, Malaysia, India, Egypt, and many more.

Ø Preparation Monthly Report for FCC which cases are Escalated by team. Need to recheck the Escalation as a Sampling and send the FCC Report to FCC Team.

Ø Managing assigned work in a timely and accurate manner, contributing towards positive client experience of the end-to-end L3 alert review process. This Involves working closely with all related Customer Due Diligence (CDD) function/teams to ensure bottlenecks are resolved in an efficient and timely manner.

Ø Performing Quality Checks, various type of entities for Corporate and Investment Bank Client in regards to UK LDD uplift.

Ø Performing Quality Checks on enclosed KYC information for Nature of business, Country of Organization, GB Products, ATSR, CIP, Ownership Structure, Primary listing proofs and related parties to analyse the customer level of financial crime risk.

Ø Performing Business calls with the clients on a weekly catch up for update and issue resolving queries.

Ø Performing End to End KYC on different entity types by analyzing client’s Identification, good understanding, risk rating, country requirements, performing GAP analysis, sending queries, verifying with the Client any missing document or KYC Requirements.

Ø Primary aim as per Global Standard to apply Financial Crime Controls to prevent money laundering and Sanction Evasions.

Ø Analyze the Customer Profile and asked right questions and Escalate concerns. So, we can detect and deter Financial Crime.

Ø Reviewing Customer KYC Details whether a customer is LOW, MEDIUM or HIGH RISK, we then know if enhanced Due Diligence needs to be carried out and how often we need to update our (SCC), we will need extra information and verification.

Ø Screening for the Relevant parties: (a)Political Exposure (b)Negative News and (c)Sanctions

Ø Gathering KYC Details (a) Purpose of Wealth (b) Source of Funds (c) Source of Wealth and (d) Structure and Connected Parties.

Ø Member of the Investment banking team responsible to provide timely support to the clients

Ø Thoroughly conversant with both account maintenance and global trade settlement that includes FIXED INCOME, EQUITIES & FX.

Ø Maintaining accounts on behalf clients and seeing that each trade they do is process without fail.

Ø Fixed income 4eye (Quality check)

Ø Responsible to Add update or Amend Customer Details through SAP (CRM).

Ø To Reassess Direct Debit of Customer as per there usage for Electricity and Gas Fuel.

Ø Review all customer information in SAP CRM and communicate to customer through CRM (Customer Relationship Management)

Ø Bill and invoice send to customer periodic/interim bills as per due date.

Ø Update Meter readings of Both Fuel i.e. (Electricity and Gas)

Ø Raise handoff to billing Team for generating Bill and Review bills within specified SLA.

Ø Change Tariffs as per Customer request also to inform about best suitable Tariffs to Customer.

Ø Raise EOD and Complaints.

Ø Responsible to review request generated through SAP BPM (Business Process Management)

Ø Upload all customer information received into SAP ISU system.

Ø Review all customer information in SAP CRM and communicate to customer through CRM (Customer Relationship Management)

Ø Bill and invoice send to customer periodic/interim bills as per due date.

Ø Attend to all customer queries and process all request within specified SLA.

Ø Help collection team to generate revenue by sending bill and co-ordinate with all queries.