Santanu Paul
24 PGS (N)
Summary
Results-driven professional providing executive support and leadership in business operations. Sales Coordinator and Business Coordinator. Proven ability to manage multiple priorities with a focus on detail and efficiency. Extensive experience in Sales Team management, inventory management, office administration, accounting, and vendor negotiations. Acknowledged for excellence in sales coordination and fostering team collaboration.
Overview
21
21
years of professional experience
Work History
Sales & Admin Coordinator
Amogha Polymers India Pvt Ltd
Kolkata
10.2024 - Current
- Provide comprehensive sales support to the sales team, encompassing tasks such as preparing proposals, sales reports, and MIS, and maintaining sales documents, contracts, and sales and marketing materials.
- Conduct payment follow-ups and ensure payment terms are adhered to as per the credit policy.
- Attend to customer queries, any sales queries, disputes, product warranty, and services.
- Generate sales reports, track activities, and provide regular updates of Kolkata to the Business Head.
- Process sales orders accurately and efficiently, coordinating with internal teams to ensure prompt and timely fulfillment and delivery of orders.
- Ensure all files, documents, and ERP are maintained meticulously. Reports and MIS are up to date in the CRM.
- Assist in preparing and distributing sales documentation, ensuring proper organization and storage.
- Collaborate with cross-functional teams to support sales initiatives, resolve issues, and enhance communication and collaboration.
- Sales Team Supervision, Distributors, and Sub-Dealer Communication, Daily Activity Tracker, TA, DA, PJP, etc. Tally expenses and reimbursement.
- Reporting to the business head.
SALES CO ORDINATOR
Tutopia Pvt Ltd
Kolkata
08.2023 - 10.2024
- B2B Chanel business Co Ordination.
- Co-ordinate with District RM, ASM, Channel Partners for daily sales.
- Preparing of proposal, quotation, agreement for new channel partners.
- Executions of Order, follow up for payments & collections.
- B2B Billing, payment collection & order dispatch.
- Primary & Secondary Sales Reports, Data Analysis, MIS Support.
- Responsible for process Direct Sale Commission & Subsidy for DB.
- Providing all types of data & support to the channel partners for daily business.
- Supervise inhouse sales team & tracking daily activities of field staff.
- Daily Activity Tracker, TA/DA/PJP/Etc. Tally expenses & reimbursement.
- Monthly & periodically reviews & meeting.
- Daily Reports & other MIS support as per requirements.
- Reporting to VP - Sales.
Store & Commercial Manager
NAMEG ANALYTICS
Kolkata
10.2019 - 07.2023
- Coordinate with the store and café manager, as well as sales associates, to seamlessly manage retail store and café operations, B2C sales, and customer service.
- Oversee POS and inventory systems, and improve strategies when needed.
- B2C Billing, Collection, Payment, & Banking.
- Analyzes market trends, identifies potential suppliers, negotiates rates, and manages budgets, administrative tasks, and commercials.
- Preparing P.O., receiving of materials, vendor payment, and expense control.
- Managing cash transactions, bank deposits, and withdrawals.
- Product pricing, barcoding of items, ABC analysis, and product display.
- Monitoring stock levels, replenishing stock, and conducting a physical stock audit.
- Manage website sales, product listing and uploading, and stock maintenance.
- Responsible for all domestic and international shipping.
- Lead and responsible for the physical audit of the store.
- Complete all financial and inventory reporting.
- Database, MIS Report, Reconciliations, and Reviews.
ASST. MANAGER
Vodafone Mobile Service Limited
05.2011 - 09.2019
- Team Leading, Work Scheduling & daily billing operations.
- Managing & Developing of Primary Billing Activity - ROWB Circle.
- Coordinate with zonal manager & channel partner.
- Processing of Sales Order & Payment Check.
- Coordinate with warehouse for dispatch.
- Virtual Load transfer through authentic server.
- MIS, Reconciliation & Review.
- Key accomplishments.
- Team Building, work scheduling & allocation to staff.
- Implement various trackers to identify errors.
- Proper coordination with Zonal office & warehouse.
- MIS Reporting & AR Reconciliations.
EDP IN-CHARGE
SOURAV'S
02.2006 - 04.2011
- Company Overview: Abhishek Entertainment & Foods Pvt Ltd
- EDP operations & Backend processes.
- Cash Collection & Bank Deposit.
- Transaction & accountability Entry in software.
- Computer & Software System Support.
- Coordinate with suppliers.
- Placing orders & payments.
- Reconciliation & Reporting.
- Abhishek Entertainment & Foods Pvt Ltd
CUSTOMER SERVICE EXECUTIVE
Digitech Technologies
01.2004 - 01.2006
- Computer System support.
- Preparation of proposal & quotations.
- Material & Parts Purchase.
- Payment & Banking.
- After Sales Service.
- Office Activity.
Education
B. Com -
Calcutta University
Diploma in Computer Applications -
Digitech Technologies
Skills
- B2B channel business coordination, dealer channel management
- Primary and secondary sales support, and sales team supervision
- Payment follow-up, payment collections, and adherence to credit policy
- Sales reports, MIS, and filing documents
- Retail store operations and inventory management
- Physical stock audit, cash management, and expense management
- Computer skills and ERP packages - industry-specific ERP software, retail inventory and billing ERP software, POS system, working knowledge in CRM, CPOS, IPOS, Oracle 9i, HMS, and KARN ERP system
- sales reports, primary and secondary MIS, payment collection report,
- Proficient in MS Office Word, Excel, Advanced Excel, PowerPoint, MS Outlook Mailing System, Google Sheets, Unolo App, and Koops App
Languages
- Bengali, First Language
- English, Upper Intermediate (B2)
- Hindi, Proficient (C2)
Timeline
Sales & Admin Coordinator
Amogha Polymers India Pvt Ltd
10.2024 - Current
SALES CO ORDINATOR
Tutopia Pvt Ltd
08.2023 - 10.2024
Store & Commercial Manager
NAMEG ANALYTICS
10.2019 - 07.2023
ASST. MANAGER
Vodafone Mobile Service Limited
05.2011 - 09.2019
EDP IN-CHARGE
SOURAV'S
02.2006 - 04.2011
CUSTOMER SERVICE EXECUTIVE
Digitech Technologies
01.2004 - 01.2006
B. Com -
Calcutta University
Diploma in Computer Applications -
Digitech Technologies
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