Auto CAD
Santanu Sen
ELECTRICAL ENGINEER
Kolkata
Summary
Results-driven Electrical Engineer with a proven track record in electrical maintenance, service, and engineering. Proficient in Microsoft Office and Auto-CAD. Excels in high-pressure situations and thrives as a collaborative team member. Recognized for strong critical thinking skills and ability to solve complex problems. Eager to bring expertise to a progressive electrical design firm and make a significant impact on organizational success.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Field Service Engineer
NEW IMPERIAL SCIENTIFIC CO.
05.2024 - Current
- Travel to customer locations to install, repair or maintain equipment
- Document service and installation actions by completing forms and reports
- Managed customer satisfaction by effectively meeting customer needs and ensuring compliance with company and regulatory standards
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Scheduled service calls according to customer location and urgency of need.
SERVICE ENGINEER
DOOR CARE & SOLUTIONS
07.2023 - 03.2024
- Collaborated with a team of engineers to develop electrical systems and components
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Participated in project meetings and discussions to provide technical input and expertise
- Contributed to a positive and collaborative team environment, fostering innovation and excellence in electrical design
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Developed custom scripts to automate system maintenance and reduce manual
- Identify and resolve customer complaints efficiently, providing appropriate solutions and alternatives within the time limits
- Additionally serving in a supervisory role at Kolkata Metro Rail Corporation Limited(East-West metro line project Kolkata)
MAINTENANCE TECHNICIAN
INNOVAL ENERGY SERVICE PVT. LTD
01.2023 - 06.2023
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Successfully identified and resolved electrical issues through thorough inspections and analysis
- Collaborated with cross-functional teams to carry out preventive maintenance and ensure the efficient operation of electrical systems
- Utilized my knowledge of MS Office to maintain detailed records of maintenance activities, including schedules, repairs, and inspections
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
Education
Bachelor of Technology - Electrical Engineering
Greater Kolkata College of Engineering And Management
Kolkata, India 05.2019 - 07.2022
Diploma - Electrical Engineering
Netaji Subhash Engineering College
Kolkata, India 07.2016 - 07.2019
Skills
In-Person Client Assistance
COURSES
- Computer Aided Design (CAD), YOUTH COMPUTER TRAINING CENTRE.
- Artificial Intelligence & Machine Learning, ARDENT COMPUTECH PVT LTD.
- Measurement Technique of Electrical/ Non-Electrical Parameter, Electro Meter Corporation.
- Solar Photovoltaic Installation & Maintenance, SALTLAKE INSTITUTE OF ENGINEERING &
MANAGEMENT LTD. (SLIEM)
Certification
Electrical Supervisor, Authorized electrical supervisor license from the West Bengal Power Department.
Extra-Curricular Activities
Art, Sarbabharatiya Sangeet-O-Sanskriti Parishad, Complete Diploma in ART from Sarbabharatiya Sangeet-O-Sanskriti Parishad.
Software
Matlab
MS Word
MS Excel
Adobe Photoshop
Billing
INTERNSHIP
- Clean Environment, Bhumi NGO
(Ensured a safe and clean-living environment)
Hobbies
Cricket, Football, Carrom
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Repeatedly commended for working in a safe, efficient, and accurate manner.
Timeline
Field Service Engineer
NEW IMPERIAL SCIENTIFIC CO.
05.2024 - Current
SERVICE ENGINEER
DOOR CARE & SOLUTIONS
07.2023 - 03.2024
MAINTENANCE TECHNICIAN
INNOVAL ENERGY SERVICE PVT. LTD
01.2023 - 06.2023
Bachelor of Technology - Electrical Engineering
Greater Kolkata College of Engineering And Management
05.2019 - 07.2022
Diploma - Electrical Engineering
Netaji Subhash Engineering College
07.2016 - 07.2019
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