Santanu Biswas

Senior Analyst, Investigative Reporting FCC

• CERTIFIED BY HSBC FOR RESPONSIBLE AI

• ICA certified financial crime investigator having thorough knowledge of financial crime typologies and scenarios capable of interpreting transactional patterns and behaviors of a leading global bank customers both retail, business, and correspondent banking to identify red flags through alerts generated by system, internal referrals through fraud/scams teams or UARs raised by other internal teams to mitigate risks, advise appropriate referrals for KYC/CDD discrepancies by preparing investigation reports which are ready for SAR reporting to regulators as per regulatory guidelines, requirements and obligations.
• Quick learner who has taken up the challenge to move to the financial crime domain from a healthcare compliance domain experience of 18 years and proven the ability to perform thorough investigations within the required SLAs with impeccable quality requirements which has been time and again appreciated as well as taken additional responsibilities like grooming staff as an embedded coach as well as taken various SME roles to guide and share knowledge with internal staff as well as staffs from vendor as per business requirements. Also pitched in for team management of a high performing team being the nominated POC in the absence of the reporting manager.
• Capable of high performance in a highly dynamic work environment scenarios adapting to changes introduced by business optimization processes in the global financial sector by upskilling and keeping up with the speed of technological advancements including AI.
• Worked as Quality Coach/Team Leader in the Healthcare Industry for 4 years before moving to the global banking domain, handling a team of 15 QA's and 110 healthcare documentation specialists ensuring compliance and accurate documentation of patient health records as per HIPAA guidelines. Experienced in managing and maintaining quality for an assigned book of business by understanding the customer expectation and imparting the same to the team of MTs/QAs ensuring 100% customer satisfaction within assigned book of business (BOB). Experience of on-boarding multiple clients by understanding the client requirements through RFPs and delivering as per the proposed client requirements, building longstanding and sustainable business relationships with stakeholder management strategies and scalable outcomes.
• An established trainer, quality checker delivering 99.99% with proven accomplishment in training and delivering end-product adhering TAT plus SLA following effective implementation of ISO 9001.
• Trained for Internal Quality Auditors’ program under ISO 9001:2000 standards, organized by previous employer.
• An ICA certified financial crime investigator and subject matter expert with critical thinking ability and capable of high performance in a dynamic work environment looking for immediate opportunity in the global banking industry where my skills and progressive experience can add value

• Quality ACE as an Investigator, Investigative Reporting, FCC
• 04/2025, HSBC