Santanu Mukherjee
IT Infrastructure Management And Services
Bengaluru
Summary
To pursue a dynamic and challenging career with an organization of repute which gives value addition to the organization as well as offers opportunity to enhance professional skills while getting a high level of satisfaction and recognition. Overall 24+ years of work experience covering Maintenance Engineering, BPO Operations, Transition, Business Development, MIS, Transaction Management, IT Infrastructure Management @ Hybrid and Public cloud domain.
Professional leader with comprehensive experience in managing and guiding teams to achieve strategic objectives. Strong focus on team collaboration, adaptability, and delivering results in dynamic environments. Expertise in strategic planning, conflict resolution, and performance optimization. Known for reliability, effective communication, and fostering cohesive and motivated team culture.
Overview
25
25
years of professional experience
6
6
Certifications
1
1
Language
Work History
Squad Leader
Kyndryl India Pvt Limited
Bengaluru
10.2023 - Current
- As Squad Leader supporting Multi-cloud environment , AWS, Azure, IBM Cloud and On-Premises from October 2023 till date.
- Team of 23 L2s, 5 SMEs and 3 Architects reporting into me.
- Responsible for end to delivery and operational management for 22 EU customer across IBM, AWS and Azure cloud.
- Enhanced team cohesion with regular debriefings, feedback sessions, and team-building exercises.
- Provided critical input to higher-level decision-makers during strategic planning sessions based on first-hand experiences from field operations.
Transition Project Manager
IBM and Kyndryl
Bengaluru
05.2020 - 09.2023
- As Transition Project Manager from May 2020 till September 2023
- As Transition Project Manager my primary KRAs include
- Responsible for planning and overseeing transfer of key information necessary for support, operation and acceptance of solutions deployed into production. This includes operational readiness, support documentation and acceptance checklist.
- To ensure service transition is planned and executed to schedule, budget and scope.
- Build transition plans including infa/application support models, change management.
- Be responsible for coordinating implementation activities, providing effective team leadership.
- Access, analyse, develop, document and implement change based on requests for change.
- Liaise with business and IT partners on release scheduling and communication of progress.
- Work with stake holders to establish end to end project plan and approach.
- Identification of service issues and Implementation of actions suggested by Client in case of SLA misses, in co-ordination with technical team and Geo team.
- Identification and investigation of problem issues, action/remedial plan to address those issues.
- Analyze service improvement feasibility and finalize service improvement plan with Geo team, technical team.
SDM
IBM
Bnegaluru
07.2018 - 04.2020
- From July 2018 till April 2020 with IMI as SDM. The account that I am aligned to is FCA-CNHi and it is in Public cloud domain. Received client appreciation for back log reduction with implementation of 24
- 7 WAR ROOM involving technical team. SPOC for reporting and change management at delivery end for all Geos of FCA-CNHi.
Second Line Manager, Operations
IBM
Bengaluru
01.2017 - 06.2018
- Joined IBM in January 2017 as Second Line Manager, Operations and was associated with NAB service desk till June 2018.
Senior Operations Manager
Wipro Ltd
10.2003 - 07.2016
- Quit Wipro in July 2016 as an Senior Operations Manager.
- Roles in Wipro included Transition manager, Presales lead and finally as Senior operations Manager.
Junior Engineer
Pawan Hans Helicopters Limited
06.2001 - 06.2002
- Overhauling of helicopter engines
- Line Maintenance
- Assembling of helicopter fuselage.
- Assisting in take-off and landing operations.
Education
Director General of Civil Aviation (DGCA)
undefined
Director General of Civil Aviation (DGCA)
Aircraft Maintenance Engineering
Indian Institute of Aeronautical Studies
Jamshedpur01.2001
B.Sc. - Maths Hons
Calcutta University
01.1997
ISC - undefined
Don Bosco Park Circus
01.1994
ICSE - undefined
Don Bosco Park Circus
01.1992
Skills
Bridging business needs with technical solutions
Motivational leadership
Technical guidance
Cloud service automation
Certification
AWS Certified Solutions Architect -Associate
Declaration
I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief Place: Bengaluru Santanu Mukherjee
Personal Details
- Date of Birth: 30th May, 1975
- Father’s Name: Late Dr. Debdas Mukherjee
- Nationality: Indian
- Passport: Yes
- Address: house 444, 1st floor, 7th C main road, HRBR Layout block 1, Kalyan Nagar
Timeline
Squad Leader
Kyndryl India Pvt Limited
10.2023 - Current
Transition Project Manager
IBM and Kyndryl
05.2020 - 09.2023
SDM
IBM
07.2018 - 04.2020
Second Line Manager, Operations
IBM
01.2017 - 06.2018
Senior Operations Manager
Wipro Ltd
10.2003 - 07.2016
Junior Engineer
Pawan Hans Helicopters Limited
06.2001 - 06.2002
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Director General of Civil Aviation (DGCA)
Aircraft Maintenance Engineering
Indian Institute of Aeronautical Studies
B.Sc. - Maths Hons
Calcutta University
ISC - undefined
Don Bosco Park Circus
ICSE - undefined
Don Bosco Park Circus
Director General of Civil Aviation (DGCA)