SANTHANA KUMAR R
Coimbatore
Summary
Results-driven telecom professional with 13 years of experience in Sales, Customer Service, and People Management. Recognized for performance excellence and contributions to the success of leading telecom brands. Expertise in customer retention, collections, team leadership, and revenue growth strategies.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager – Customer Service & Collections
Vodafone Idea Ltd
07.2022 - Current
- Lead postpaid customer experience through store visits and agency engagement.
- Develop strategies for High-ARPU & HNI customer engagement.
- Drive digital adoption, ensuring >95% usage on mobile apps and payment platforms.
- Implement proactive measures to reduce customer complaints and improve satisfaction.
Home Sales Team Lead – Jio Fiber
Reliance Jio Infocomm Ltd
Coimbatore
08.2020 - 06.2022
- Managed a team of 12 employees, overseeing hiring, training, and professional development.
- Identified and prioritized high-potential localities for home and micro-segment expansion.
- Acquired building permissions to enable new business opportunities.
- Led cross-functional collaboration to drive strategic rollout initiatives.
Team Leader
Vodafone Idea Ltd
Coimbatore
01.2015 - 06.2020
- Led sales and service operations, preparing annual targets and strategic plans.
- Assisted store management in customer engagement and revenue growth.
- Supervised team members, achieving 200% target on key KPIs.
- Oversaw cash management, inventory control, and compliance tracking.
Customer Relationship Officer
Tata Tele Services
Coimbatore
01.2012 - 12.2014
- Managed customer relationships to drive business revenue and efficiency.
- Maintained customer databases using CRM systems for retention strategies.
- Led product branding and promotional initiatives.
Education
B.E. - Electronics & Communication Engineering
Trichy Engineering College
01.2011
Diploma - Electronics & Communication
Nanjiah Lingammal Polytechnic College
01.2008
SSLC - undefined
Government Higher Secondary School
Coimbatore01.2005
Skills
- Team Leadership & Supervision
- Team Building & People Management
- Sales Pipeline Management
- Sales Team Recruitment
- Customer Engagement & Retention Strategies
Certification
Power BI Workshop – United Latino Students Association
Hobbies and Interests
Hobbies: State-level Volleyball, Listening to Music, Weekend Cycling
Accomplishments
- Awarded for highest DATA card sales in Coimbatore Zone
Disclaimer
I hereby certify that the information above is true to my knowledge. Thank you & Regards, SANTHANA KUMAR R
PERSONAL DETAILS & HOBBIES
- Date of Birth: 1990-05-25
- Languages Known: Kannada, Tamil & English
- Marital Status: Married
- Address: 2/242, Mariamman Kovil Street, Chinnathadagam, Coimbatore – 641108
Timeline
Manager – Customer Service & Collections
Vodafone Idea Ltd
07.2022 - Current
Home Sales Team Lead – Jio Fiber
Reliance Jio Infocomm Ltd
08.2020 - 06.2022
Team Leader
Vodafone Idea Ltd
01.2015 - 06.2020
Customer Relationship Officer
Tata Tele Services
01.2012 - 12.2014
B.E. - Electronics & Communication Engineering
Trichy Engineering College
Diploma - Electronics & Communication
Nanjiah Lingammal Polytechnic College
SSLC - undefined
Government Higher Secondary School