Santhi Sadguna Kothapalli
Physiotherapist
Rajahmundry
Summary
Knowledgeable professional adept at recognizing clinical values and abstract data from source documents. Uses analytical skills to identify data or patient safety issues. Distinguished client-facing skills and experience working closely with health care professionals to assess and treat complex conditions.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager
The Oriental Insurance Company Limited
Rajahmundry
01.2021 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Freelance Physiotherapist
Rafael Physiotherapy & Pain Relief Clinic
Rajahmundry
01.2015 - Current
- Communicate with patients to enhance understanding and secure informed consent before assessment and treatment
- Assess patients' physical condition to identify issues and plan an appropriate treatment regimen
- Reduce patients' pain and swelling through a variety of techniques including hot and cold packs, taping and wax therapy
- Improve patients' range of motion and assisting in muscle re-education and strengthening through manual therapy and electrotherapy
- Design and review treatment programs using manual therapy, therapeutic exercises and electrotherapy
- Maintain professional and legal accountability for all aspects of work while managing patients being treated
- Retrain patients to walk and use assistive devices such as walking frames, crutches and wheelchairs to improve mobility
- Supervise student and junior physiotherapists and physiotherapy support workers to support practice.
Administrative Officer
The Oriental Insurance Company Limited
Bhimavaram & Rajahmundry
08.2014 - 12.2020
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Delivered performance reviews, recommending additional training or advancements.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Recruited agents and gave relevant training in marketing and office procedures.
Physiotherapist
S V Heart Care Center
Rajahmundry
02.2012 - 05.2014
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
- Constructed physiotherapy treatment plans to increase functionality and strength.
- Participated in reviewing patient progress with the doctor
- Instructed patients on using various techniques to enhance faster recovery
- Explained and executed post operative care
- Detailed home care procedure and emphasis on dos and don'ts to the patients.
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
Education
Bachelor Of Physiotherapy -
Dr. Vyaghreswarudu Institute of Physical Medicine
Visakhapatnam, India 10.2006 - 12.2011
Skills
Patient-focused therapy
Broad cardiopulmonary knowledge
Broad understanding of Neurology
Orthopedics specialist
Leadership and teamwork
Interpersonal Communication
Proactive intervention
Timeline
Assistant Manager
The Oriental Insurance Company Limited
01.2021 - Current
Freelance Physiotherapist
Rafael Physiotherapy & Pain Relief Clinic
01.2015 - Current
Administrative Officer
The Oriental Insurance Company Limited
08.2014 - 12.2020
Physiotherapist
S V Heart Care Center
02.2012 - 05.2014
Bachelor Of Physiotherapy -
Dr. Vyaghreswarudu Institute of Physical Medicine
10.2006 - 12.2011