MS Office
Santhiya Kannappan
Operations Subject Matter Expert
Bangalore,India
Summary
Results-driven, skilled Subject Matter Expert (SME) focused on achieving success and increased productivity through improvements in operations, quality, safety and administration. Dedicated leader with demonstrated ability to train, manage and motivate team members to achieve organizational objectives.
Overview
28
28
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Subject Matter Expert (Skip TL)
Amazon development center
Bangalore, India
06.2022 - Current
- Managed team of 10+ people directly to ensure daily target/metrics achievement and guided them to drive process projects/initiatives.
- Initiated Remote Assistance and L3 transfer reduction Projects based on the metric analysis on TAT, Contacts, TPH,passrate.
- Recruited and hired top performers to add talent and value to department.
- Designed and prepared technical reports, studies and related documentation.
- Supported enterprise and business goals by introducing new product and service offerings.
- Developed and presented business cases, presentations and reports to senior management.
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
- Working towards stabilizing the AutoML Machine Learning Operations of DG compliance program using various features like NPV/UTC audit, Self-bootstrapping labels, correcting noisy labels by troubleshooting the model.
- Cross node (RO/PL/CN) training and onboarding of AutoML for DG Rule Writers.
- Created SOP for AutoML- KW rule comparison and KW rule deprecation to avoid duplicate classification and reduce IMR cost.
- Worked on projects like baselining the TAT and SLA for AutoML models which resulted in 3 BDs reduction in overall AutoML Models.
- Onboarded AutoML process to a new program in C-ops which provided the following benefits: ~22% Reduction in EHF Manual Classification ITN specific inflow, ~45% Productivity improvement & Ability to customize target ASINs for EPR Machine Learning models & of EHF program applicable MFN ASINs for future use.
- Worked on initiatives such as MFN screening, Image based retraining, AutoML Bootstrapping and onboarding end-to-end AutoML process to various teams in Compliance operations.
Sr.Compliance Associate
Amazon Development Center
Bangalore, India
05.1996 - 06.2022
- Understanding customer needs and Providing appropriate solutions
- Was part of the pilot batch for the autoclassification process. The automation process focused on automating the rule writing process by enabling the rule writer to create, train and deploy DG ML auto-classification models which match products within Amazon's catalog and automatically apply the correct transport classification.
- Developing the models and categorize the products based on the Classes
- Working closely with Engineers, Designers and system analysts for project delivery.
- Worked with stake holders and vendors in defining and documenting technical requirements to streamline project delivery
- Engaged in fixing production issues while meeting the SLA’s
- Engaged with the clients on a daily basis to discuss open items, and resolved their issues and helped them in validating changes
- Supported the team in maintaining environment sanity and engaged in deployment activities
- Working experience in API and webhooks
Financial Analyst
Oracle India Pvt Ltd
Bangalore, India
02.2016 - 12.2017
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts.
- Orchestrated client-centered financial packages factoring in current market trends.
- Developed and deepened client relationships to cement profitable partnerships.
- Evaluated investment potential of companies with thorough assessments of historical data, operational activities and future objectives.
- Collected data from other divisions to support quarterly forecasts.
- Exception Handling - Handling exceptions relating to process involving escalation process where required. Able to comprehend complex situations and trouble shoot on day to day basis. Taking responsibility of resolving customer escalation, analyzing Root Cause and taking necessary action to plug issues.
- Reporting - Able to generate reports from the application/manual trackers and consolidate the same, able to analyze data from the report; draw inference and come up with action points.
- Escalation Resolution - Taking responsibility of resolving customer escalation analyzes Root Cause and takes necessary action to plug issues.
Education
MBA - Information Technology Management
Bharathiyar University
Tamilnadu,India 05.2018 - 06.2022
Bachelor of Science - Information Technology
Sri Krishna Arts And Science College
Tamilnadu,India 05.2013 - 05.2016
Skills
Training and Development
Software
MySQL
Tableau
Project Management
Exceptional Verbal and Written Communication Skills
Timeline
Subject Matter Expert (Skip TL)
Amazon development center
06.2022 - Current
MBA - Information Technology Management
Bharathiyar University
05.2018 - 06.2022
Financial Analyst
Oracle India Pvt Ltd
02.2016 - 12.2017
Bachelor of Science - Information Technology
Sri Krishna Arts And Science College
05.2013 - 05.2016
Sr.Compliance Associate
Amazon Development Center
05.1996 - 06.2022
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