Santhosh B
Senior Advisor - Project / Program Manager
Bengaluru,KA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 14 years of valuable expertise to forward company objectives.
Attentive to detail with experience in coordinating projects, programs and improvements.
Diligent Senior Advisor with strong background in project / program management with strong track record in leading enterprise-level projects.
Successfully led cross-functional teams to deliver complex projects on time and within scope. Demonstrated leadership and strategic planning skills.
Skilled in team collaboration, strategic planning, and stakeholder management. Known for adaptability, problem-solving, and delivering results in dynamic environments. Excels in communication, resource allocation, and risk mitigation.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
5
5
Languages
Work History
Program Manager
Dell Technologies
02.2021 - Current
- As a Program Manager at Dell Technologies, the focus is on overseeing complex projects that drive progress in enterprise solutions.
- This role involves coordinating with various stakeholders to ensure that projects align with business goals and are executed efficiently.
- Continuous monitoring of project performance and implementing strategies to enhance delivery quality are key responsibilities.
- Leveraging extensive experience in data center deployments helps in managing infrastructure projects effectively.
- Successfully managed numerous enterprise and data center deployments, demonstrating strong project management skills.
- Facilitated seamless communication among cross-functional teams to drive project success.
- Utilized leadership experience to guide a team of 26 members, fostering collaboration and performance.
- Played a crucial role in digital transformation initiatives across various IT environments.
- Contributed to process improvement initiatives by designing and implementing effective business processes.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
Team Lead - Enterprise Support
Dell Technologies
11.2015 - 01.2021
- In the position of Team Lead for Enterprise Support at Dell Technologies, responsibilities included managing a dedicated team and ensuring the delivery of high-quality support services.
- The role required strategic oversight of support operations while driving enhancements in customer satisfaction and support efficiency.
- Leading a team through various challenges while maintaining high service standards was a key aspect of the role.
- Oversaw daily operations and support activities, ensuring alignment with enterprise goals.
- Implemented best practices for support processes, resulting in improved service delivery.
- Developed and maintained training programs for team members to enhance their skills and performance.
- Collaborated with other departments to resolve complex technical issues and improve customer experiences.
- Monitored key performance indicators to assess team performance and implement necessary improvements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Senior Engineer - Enterprise Support
Dell Technologies
09.2010 - 10.2015
- As a Senior Engineer in Enterprise Support at Dell Technologies, the role involved providing high-level technical assistance and solutions to enterprise clients.
- Responsibilities included diagnosing and resolving complex technical issues while working closely with various teams to implement effective solutions.
- A focus on continuous improvement and client satisfaction was essential in this position.
- Handled escalations and complex support cases, ensuring timely resolution and customer satisfaction.
- Collaborated with product teams to provide feedback and influence product improvements.
- Conducted training sessions for junior engineers, enhancing team capabilities and knowledge.
- Implemented process improvements that increased efficiency and reduced resolution times.
- Engaged with clients to gather feedback and develop solutions tailored to their needs.
- Monitored employee performance to keep projects on task.
- Determined equipment failure root cause and implemented solutions.
Education
B.E - Information Science
Sambhram Institute of Technology
Bengaluru, India 06.2006 - 06.2010
Pre-University - PCMB
St. Joseph's Pre-University College
Bengaluru, India 06.2004 - 04.2006
Skills
Interests
Photography
Chess or puzzle solving
Team sports (football, cricket)
Reading (Thriller/Suspense, Dystopian)
Accomplishments
- Led 20+ end-to-end data center deployments across multiple client environments, ensuring zero post-installation downtime and 100% SLA adherence.
- Managed a cross-functional team of 26, improving delivery efficiency by 30% through streamlined workflows and mentorship initiatives.
- Reduced enterprise support ticket resolution time by 40% over 12 months by implementing process automation and knowledge base enhancements.
- Delivered a $1.2M infrastructure project ahead of schedule and under budget by adopting agile project management practices.
- Implemented stakeholder communication framework that improved executive reporting transparency and cross-team collaboration.
- Orchestrated remote configuration and on-site install logistics for multi-region rollouts, supporting scalability and operational readiness.
- Received internal recognition for leadership and excellence in handling high-severity client escalations in enterprise environments.
- Enabled 100% compliance with security protocols during infrastructure migrations through proactive audit checklists and cross-team alignment.
Certification
PMP
Timeline
PMP
02-2025
ISM v5
01-2025
ITIL v4
06-2023
DPEFN01
02-2022
Program Manager
Dell Technologies
02.2021 - Current
Team Lead - Enterprise Support
Dell Technologies
11.2015 - 01.2021
Senior Engineer - Enterprise Support
Dell Technologies
09.2010 - 10.2015
B.E - Information Science
Sambhram Institute of Technology
06.2006 - 06.2010
Pre-University - PCMB
St. Joseph's Pre-University College
06.2004 - 04.2006
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