Santhosh Balakrishnan
Chennai
Summary
Software Engineer with extensive experience at Omio, specializing in React and TypeScript. Developed AI-driven features that significantly improved user experience and increased revenue. Collaborated effectively within teams to deliver impactful solutions using machine learning and agile methodologies.
Overview
11
11
years of professional experience
Work History
Software Engineer
Omio
Remote
07.2022 - Current
- Software Engineer in the Pricing team, building customer-facing features that directly impact revenue and conversion.
- Developed and maintained frontend applications in React and TypeScript, collaborating closely with Product, Design, and Data teams to ship high-impact pricing features.
- Worked on ML-driven dynamic service fee systems:
Collaborated on building and integrating machine-learning models trained on historical pricing and booking data.
Helped productionize model outputs to deliver dynamic, personalized service fees to customers in real time. - Acted as a bridge between ML models and product experience, ensuring model decisions were explainable, performant, and safely rolled out.
- Contributed to building the AI-powered version of Omio’s site, working with multiple underlying AI agents to enhance customer journeys and decision-making.
- Played a key role in launching Omio’s ChatGPT app, integrating LLM-based capabilities into customer-facing workflows.
- Partnered with cross-functional teams (Pricing, Data Science, Platform) to take AI features from experimentation to customer-visible production launches.
- Focused on reliability, experimentation, and rollout safety for AI features impacting pricing and trust.
Software Engineer
Moback
Bangalore
04.2019 - 06.2022
- Built and scaled a client-facing HR platform, owning features across the frontend, backend, and AI-driven workflows.
- Developed user-focused UIs using React and TypeScript with Apollo GraphQL, partnering closely with Product and Design.
- Owned the API layer with Apollo GraphQL and Express, and built backend services in Python (Flask).
- Created an ML-based resume parser and scoring system in Python, improving automated candidate evaluation and decision-making.
Associate Consultant
Capgemini
Bangalore
11.2014 - 11.2018
- Worked on a healthcare web application involving complex business and computational logic.
- Built dashboard and UI features using HTML, CSS, and JavaScript, delivering designs into production-ready code.
- Developed backend services using Python (Flask) and wrote unit tests following TDD principles.
- Collaborated in a fast-paced Agile environment, participating in sprint planning, reviews, and retrospectives.
- Produced technical design documentation and performed peer code reviews to maintain code quality.
Education
B.E - Electronics and communication
Valliammai Engineering College
Chennai01.2014
Skills
- Typescript
- Javascript
- Machine learning
- LLMs & Generative AI
- React
- HTML
- CSS
- GraphQL
- Python
- Flask
- Redux
- Apollo
- Express
- Webpack
- GraphQL codegen
Timeline
Software Engineer
Omio
07.2022 - Current
Software Engineer
Moback
04.2019 - 06.2022
Associate Consultant
Capgemini
11.2014 - 11.2018
B.E - Electronics and communication
Valliammai Engineering College