Santhosh Boinapally
Bengaluru
Summary
A Seasoned technology Professional with 14+ Years of Experience in Information digital Technology Development, Operations, Service Delivery and Application managed support across Energy, Oil & Gas, Banking, and Insurance domains. Certified Salesforce, ECM-FileNet & BPM and CSM Specialist.
Expertise: IT Application and Infrastructure management, Vendor/client relations and Large-scale team leadership
Experience: IT DevSecOps management, Complex technical operations, Business facing landscape manager roles and achieving YoY Incident reduction
Skills: Certified Salesforce, ECM-FileNet & BPM and CSM Specialist.
Strategic shifts: Leader of strategic IT Projects focusing on Automation and self Healing capabilities
Overview
14
14
years of professional experience
Work History
Senior Service Manager - Salesforce
Shell India Market Pvt Ltd
Bengaluru
10.2021 - Current
- Leading IT Development, Operations and Service delivery for Shell Downstream Business. Industry – Energy, Oil & Gas, Downstream.
- DevSecOps Manager for 50+ Applications across Salesforce Downstream portfolios such as Global lubricants, Chemical products, Retail, Fleet, Sectors, Aviation, marine and Low carbon solutions.
- Delivered Secure and reliable operations for Global customers leading L1, L2, L3 and Dev Teams.
- Spearhead vendor management role- SF Platform/AMS/AppExchange, understanding Product roadmap etc; Ensuring Service delivery beyond contractual SLA with continuous focus on Customer experience
- Handling team size of more than 20(Shell Staff) and 70+ FTE across Managed services vendor.
- Revenue Analysis & Forecasting: Overseeing financial planning for multi million-dollar budget while delivery YoY Efficiency
- Reviewed and revised insourcing vs outsourcing strategies, ensuring optimum utilization of service contracts while retaining the strategic knowledge Shell In-House.
- Created and implemented Big rules for effective utilisation of Salesforce products with-in Shell, achieving a 20% cost during contract renewal.
- Billable Staff count, Application Run and maintenance cost, Capacity planning etc.
Service Delivery Manager
WIPRO Technologies
Bengaluru
03.2019 - 10.2021
- Service delivery manager, handling end-to-end application support, enhancements for 130+ applications. .
- Performing client engagement role, understanding the application roadmap and onboarding new applications to AOMS contracts
- Handling vendor management and Governance models with all third-party stakeholders including supplier management teams for better ways of handling AOMS Contracts.
- Handling team size of 60 supporting 130+ Apps across Downstream (Salesforce, Azure, .net, ECM etc)
- Handling enhancements via RFP’s which includes providing efforts, cost, Development and onboarding to MS project.
- Performing as Crowdsourcing Manager for entire Account and achieving 15% of the Effort via crowdsourcing model.
- Billing & Invoicing: Preparation of Managed Services FPP Pre-bills & Consolidation of T&M Pre-bill. Submission of pre-bills for invoicing & follow-up with invoicing team for customer submission & get the invoices approved with in the stipulated timelines.
- Revenue Analysis & Forecasting: Coordinating with Finance Team in getting the revenue details month on month. Analyze & share reports with DM pertaining to People Cost.
Technical Lead
WIPRO Technologies
Bengaluru
10.2015 - 04.2019
- Company Overview: Technical Lead in Energy, Oil & Gas, Downstream.
- Technical Lead in Energy, Oil & Gas, Downstream.
Software and Senior Software Engineer
WIPRO Technologies
Johannesburg
06.2011 - 09.2015
- Software and Senior Software engineer in Banking and finance.
- As Admin, Implementation of enterprise content management solution(FileNet 4.5 version)
- ICCSAP support and Development
- BPM/BPF Admin and Support
Skills
- Cost reduction success Reduced top 20 application Incidents by 51%, Saving 10% Support cost
- Global service leadership Handled 130 applications Support with a headcount of 60 FTE
- Customer Satisfaction leader Handling multi billion-dollar IT Lubricants business with 97% customer Satisfaction
Strengths
- Service delivery management
- DevSecOps management
- Application support
- vendor and client management
- Project Transition
- people management
- IT outsourcing
Certifications
- Salesforce Certified Administrator
- CSM (Certified Scrum Master) (00 1205565)
- FCP FileNet P8 Platform Administration 45
- IBPM Express or standard Edition V80
Academic excellence
BTech
SR University
Timeline
Senior Service Manager - Salesforce
Shell India Market Pvt Ltd
10.2021 - Current
Service Delivery Manager
WIPRO Technologies
03.2019 - 10.2021
Technical Lead
WIPRO Technologies
10.2015 - 04.2019
Software and Senior Software Engineer
WIPRO Technologies
06.2011 - 09.2015
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