Summary
Overview
Work History
Education
Skills
Interests
Awards & Achievements
Accountabilities
Declaration
Timeline
Generic

Santhosh C

Senior Manager - Human Resources (HRBP)
Bengaluru,KA

Summary

Dynamic Senior Manager specializing in Human Resource Business Partner roles, adept at strategically planning, implementing, and overseeing initiatives that drive business growth and enhance operational efficiency. Proven track record of fostering an open culture that encourages transparent communication and collaboration among teams. Committed to leveraging extensive HR expertise to tackle new professional challenges within a growth-oriented organization. Passionate about aligning human resources with business objectives to create a high-performing workplace.

Overview

15
15
years of professional experience
4
4
Languages

Work History

Senior Manager - Human Resources Business Patner

Narayana Health City
04.2021 - Current


  • Implemented and developed operational standards, policies and procedures.
  • Provided strong leadership to enhance team productivity and morale.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing resources.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
  • Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Evaluated hiring, firing, and promotions requests.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Managed full cycle of recruiting, hiring, and onboarding new employees.
  • Coached managers on effective employee relations strategies to address workplace conflicts proactively.
  • Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.

Manager - Human Resources Business Patner

Narayana Health
04.2019 - 03.2021
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Reduced employee turnover by analyzing exit interview data and implementing targeted retention strategies.
  • Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
  • Improved organizational culture by initiating diversity and inclusion programs.

Business unit Deputy Manager- HR

NHL Corporate Office
04.2017 - 03.2019
  • Responsible for managing talent acquisition process
  • Responsible for on boarding activities & exit formalities.
  • Organized Employee Engagement activities to motivate them & develop healthy work culture
  • Responsible for orientation, induction & training activities.
  • Managed attendance, leave management & supervised administrative activities.
  • Employee Database Management
  • Roles & Responsibilities:
  • Employee Database maintenance – Maintenance of Employee Files with all the documents and joining forms pertaining to the new joiner.
  • Employee Query Handling – Responsible for solving online queries related to leave management, exit management, provident fund, my perks, change in reporting manager, change in designation or department, promotions, performance appraisals, bonafide letters, change in last working day etc. within the TAT of 2 working day. Conducting Weekly HR Help desk to resolve employee concerns face to face.
  • Background verification – Conducting Background Verification for all the prospective Joinees and ensuring that reports are issued before the employee joins through a third-party vendor, Vendor management, SLA tracking, Ensuring timely Vendor Payment and red case resolution.
  • Attendance and Leave Management – Leave Records Maintaining, tracking employees taking long leaves tracking etc. through HRMS and sending warning letter as well as termination letters for absconded employees. Leave reconciliation activity biannually.
  • Handling Audits – Providing data required for external and internal Audits, answering audit queries, providing evidence for observations.
  • Employee Confirmation & Promotion- Preparing & Issuing letters like confirmation letters, probation extension letter, promotion letters, Salary increment letter, etc. to the employees
  • Official Letters– Preparing & Issuing letters for offshore and onsite deputations, off shore and onsite transfers, Bonafide letters, preparing all kinds of letter like show cause, appraisal, termination, appointment letter etc.
  • Policy & Process Awareness Programmers & Communication: Sending Weekly Organization wide communication on various HR function updates.
  • Invoicing & Accrual Preparation: Collecting & Verifying the various invoices like Recruitment invoices, Training Invoices, etc. from the various teams within HR, raising the same on tool and updating the same in an invoice tracker post verification and coordination with the finance team and vendor till the finance payment.
  • Miscellaneous – Contribute in the preparation of monthly reports & monthly HR deck and other ad hoc reports. Contribution in organizing HR Events & Offsite and coordination with teams like Facilities, Transport, Finance etc.
  • Special Projects- Handling and supporting the team in HCCI on recruitment , selection, initial paper work, work permits , council registration etc.
  • Salary Processing : Involved in preparing the salary report and few activities during the process are
  • Will verify the attendance system and will prepare the salary report.
  • Will process salary on 25th of every month and the same is uploaded to the server Oracle ERP.
  • The salary report contains all the required details such as Details of the new recruits, Left employees details, Loss of pay details, Increment Report, Incentives details if any, etc.

Assistant Manager- Human Resources

Health City Cayman Islands
03.2014 - 03.2017
  • Assisted in the management of payroll functions to ensure accurate compensation distribution across all departments.
  • Streamlined HR processes for increased efficiency by optimizing workflows and introducing automated solutions.
  • Improved company culture by promoting team-building activities, fostering collaboration, and recognizing employee achievements.
  • Oversaw internal promotions process by properly evaluating candidates based on experience and qualifications related to the position requirements.
  • Managed recruitment efforts to attract top talent, utilizing targeted job postings and thorough candidate screening processes.
  • Conducted performance appraisals to provide constructive feedback to employees, encouraging professional development opportunities.
  • Coordinated employee exit processes, conducting thorough exit interviews to gather valuable insights for future improvement efforts.
  • Maintained detailed records of employee data securely, safeguarding sensitive information from unauthorized access or disclosure.
  • Enhanced employee satisfaction by implementing effective communication strategies and feedback systems.
  • Facilitated conflict resolution between employees, resulting in improved workplace relationships and productivity.
  • Ensured compliance with labor laws and regulations by maintaining up-to-date knowledge and conducting regular audits of HR practices.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Fostered positive work environment through comprehensive employee relations program.

HR Executive

NHL
02.2011 - 03.2014
  • Lead the overall HR function and deliverables essential to achieving business goals as per set SLAs/KPIs, supported by a team of good HR professionals.
  • Spearheaded the development and execution of the organization’s HR strategy, managing talent, organizational design, manpower efficiency, culture, and employee engagement, while ensuring alignment with business goals.
  • Acted as a strategic advisor to business and functional heads on people management, influencing key organizational decisions.
  • Supported business transformations by designing and executing effective change-management initiatives.
  • Led succession planning, workforce planning, and leadership development initiatives, strengthening the leadership pipeline, and enhancing organizational effectiveness.
  • Implemented employee experience initiatives, significantly enhancing engagement and reducing turnover rates, while fostering a culture of diversity, equity, and inclusion.
  • Designed and executed employee engagement programs, resulting in an increase in employee satisfaction scores and enhancing the employer brand value.
  • Organized recreational and official events to foster employee engagement and strengthen team dynamics.
  • Prepared and monitored the annual manpower plan and budget, focusing on productivity and resource optimization.
  • Developed, standardized, and monitored HR metrics and dashboards to enhance reporting accuracy, and provide actionable insights for strategic decision-making.
  • This initiative ensured transparency and efficiency in performance management, and supported the implementation of targeted improvement initiatives.
  • Oversaw recruitment processes, successfully attracting top talent, and monitoring the recruitment lifecycle to meet current and future manpower needs.
  • Conducted job evaluations, competency mapping, and crafted job descriptions for various functions/roles to support organizational needs.
  • Managed the onboarding process for new hires, ensuring a smooth transition, and conducting HR induction sessions.
  • Oversaw end-to-end performance appraisal management and its governance, including the automation of appraisal letters, while organizing one-on-one discussions and performance reviews to provide customized developmental plans.
  • Partnered with stakeholders to strengthen HR relationships and drive performance management initiatives.
  • Assessed training and development needs, and ensured the delivery of impactful training programs aligned with organizational goals.
  • Establishing L&D metrics and a dashboard, and building up an L&D strategy to have a positive impact on operational metrics.
  • Ensured compliance with relevant labor laws and regulations while managing internal and external audits to safeguard the organization against legal risks and maintain operational integrity within HR processes.
  • Managed a team of skilled HR professionals to deliver comprehensive HR services, while conceptualizing and implementing best practices to achieve operational excellence across all HR functions.
  • Supervised all HR processes, including talent management, learning and development, payroll, and benefits administration.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.

Education

Professional Certificate - Hospital Management

IIM-B
01.2025

MBA - HR, Finance

Bangalore University
01.2010

BSc - PMSt.

Bangalore university
01.2008

Skills

HRMS expertise in Oracle, SAP, and SuccessFactors

Interests

Listening to music, Reading & social networking

Awards & Achievements

Participated in a Conference on HRD and EDP., 

Zero Compliance from JCI for HR Module in Health City Cayman Islands.

JCI accreditation with a year for Health City Cayman Islands, Cayman Islands. 

Participated in JCI conference held in Chicago, USA.

 One of the Champion in Change Management in Narayana Health.

Accountabilities


  • Talent Acquisition & Talent Management
  • Employee Training and Development
  • Workforce Planning and Management
  • Employee Engagement and Retention
  • Compliance with Labor Laws and Regulations
  • Building a Positive Workplace Culture

Declaration

I hereby declare that all the information furnished above is correct to the best of my Knowledge.

Timeline

Senior Manager - Human Resources Business Patner

Narayana Health City
04.2021 - Current

Manager - Human Resources Business Patner

Narayana Health
04.2019 - 03.2021

Business unit Deputy Manager- HR

NHL Corporate Office
04.2017 - 03.2019

Assistant Manager- Human Resources

Health City Cayman Islands
03.2014 - 03.2017

HR Executive

NHL
02.2011 - 03.2014

MBA - HR, Finance

Bangalore University

BSc - PMSt.

Bangalore university

Professional Certificate - Hospital Management

IIM-B

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