Santhosh E V
Security Guard and Delivery Executive
Kannur,KL
Summary
Proven track record in logistics and security, notably with Delhivery, enhancing delivery efficiency and customer satisfaction through expert route planning and GPS technology. Excelled in maintaining safety protocols and fostering community trust at Creation Line. Demonstrates punctuality and strong interpersonal skills, significantly reducing customer complaints and improving facility security.
Overview
14
14
years of professional experience
1
1
Language
Work History
Delivery Courier
Delhivery , Shadowfax , Valmo
01.2021 - Current
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Streamlined package processing by organizing incoming parcels according to priority level and destination location.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Supported company growth initiatives through participation in marketing efforts designed to increase brand visibility within target markets.
- Followed company policies and procedures during shift.
Security Officer
Creation Line
07.2010 - 11.2020
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Conducted regular patrols of key areas to spot and control security concerns.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Checked and verified photo identification prior to granting facility access.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
Education
No Degree - MS Office
Learn Computer Education
Kannur 04.2001 -
High School Diploma -
Chapparappadav High School
Kannur, India 04.2001 -
Skills
Punctuality
Vehicle Maintenance
Deadline Adherence
Route Planning
Load organization
GPS Technology
Excellent driving skills
Time Management
Smartphone Usage
Package handling
Timeline
Delivery Courier
Delhivery , Shadowfax , Valmo
01.2021 - Current
Security Officer
Creation Line
07.2010 - 11.2020
No Degree - MS Office
Learn Computer Education
04.2001 -
High School Diploma -
Chapparappadav High School
04.2001 -