Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Tools and Technologies worked
Timeline
Generic
Santhosh K

Santhosh K

TAM | Senior Cloud Ops - II
Bengaluru

Summary

Having 10+ Years of Corporate experience on various challenging roles. Currently working as Technical Account Manager with experience in account management, operations management, project management, client engagement and along with technical knowledge of end-to-end enterprise hardware and Global Cloud Technologies. Successfully led teams through various projects over time demonstrating the ability to translate technical challenges into actionable strategies that align with business objectives. Also Technically well-versed in VMware, Azure, AWS, Windows Servers, Networking, Storage, Backup solutions, Patch management, scripting, Software Installations and Management.

Overview

10
10
years of professional experience
5
5
years of post-secondary education
4
4
Certifications

Work History

TAM | Senior Cloud Ops - II

PowerSchool
Bangalore
08.2021 - Current
  • Provided technical leadership and delivered innovative products and services to address customer specific requirements.
  • Identified gaps in market to spot opportunities to create value propositions.
  • Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
  • Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
  • Used metrics to monitor application and infrastructure performance.
  • Partnered with infrastructure teams on evaluation and feasibility assessments of new systems and technologies.
  • Worked with cloud architect to generate assessments and develop and implement actionable recommendations based on results and reviews.
  • Understood client needs and objectives by conducting proactive customer and data analysis.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Worked with customer and the Infra team for OS migration for about 1500+ servers from 2012 Windows OS to 2019 Windows OS
  • Developed diagrams to describe and lay out logical operational steps.
  • Part of Change Management (CAB), Incident Management and Problem Management.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Technical Expertise in Account Management in Azure Cloud.
  • Good knowledge on Cloud(Azure & AWS) and VMware Infrastructure.
  • Good Knowledge on HPE Storage and HPE Fibre Switches

Technical Solutions Specialist - II

HPE
Bangalore
02.2018 - 08.2023
  • Worked as Storage and ISS-VMware Specialist/Team Lead
  • Prepare Service Activity Reports which is a proactive deliverable for high level of contracts and huge customer base.
  • Deliver Critical Advisory reports, custom made specific to environments, considering all the Compute,SAN, Storage devices interoperability.
  • Manage Service Level Agreement (SLA) for critical accounts and analyze monthly reports.
  • Handle technical and process training requirements of the team to provide optimal solutions.
  • Deal with customers as a SPOC for accounts with Advanced contracts and direct SDM requirements.
  • Handle escalations and engage clients during outages and provide service reports.
  • Work with different teams and key stakeholders to make sure requirement of the customer is satisfied.
  • Handle technical incidents for critical accounts and mainly involve during outages,
    firmware updates and OS installations.
  • Train new hires on process requirements and assist with technical queries
  • Provide detailed analysis reports for the incidents logged and share corrective action plans.
  • Worked on HPE 3PAR, MSA, NIMBLE, StoreOnce, Blade, Simplivity

Senior System Administrator

IBM
Bangalore
04.2016 - 03.2018
  • Delivered Tier 1 and Tier 2 support for problem identification, diagnosis and issue resolution for VMware and Windows OS servers.
  • Proficient experience in designing, deploying, and managing VMware vSphere infrastructure, including ESXi hosts, vCenter Server, and virtual networks.
  • Good ability to handle tasks such as VM provisioning, resource allocation, and performance optimization.
  • Proficiency in working with VMware virtualization technologies, such as vMotion, DRS (Distributed Resource Scheduler), and HA (High Availability).
  • Expertise in troubleshooting issues related to VM performance, network connectivity, and storage latency.
  • Good experience in implementing backup and disaster recovery strategies using VMware technologies like vSphere Data Protection or third-party solutions.
  • Proficiency in applying security patches and updates to VMware infrastructure components, ensuring a secure and up-to-date environment.
  • Scripting skills in using PowerCLI (PowerShell for VMware) to automate routine tasks and configuration management.

Systems Engineer

Pramati Technologies (now Accenture)
Bangalore
11.2014 - 04.2016
  • Completed software updates and assessed security patches for optimized computer use.
  • Providing Application support on various AJG applications.
  • Having control over the Application VM's and continuously monitor the application servers from the K2 tool(similar to SCOM).
  • Troubleshoot the issues of the customer on the applications and fetch the daily report of the applications and analyze it for any discrepancies.
  • Start and stop the windows server services configured on the sharepoint servers. Also Run the scripts on the severs to generate the reports.
  • Configure the user IDs and users permissions on the IDM tool and mange Account Lockout issues.
  • Perform On CALL process and get in touch with onsite L3 experts get the immediate resolution for Critical issues.

Technical Solutions Engineer

HP Inc
Bangalore
04.2013 - 07.2014
  • Delivered pre and post sales technical support for Windows server and desktop virtualization.
  • Understanding the needs and issues of HP Commercial and Consumer clients and helping them to resolve the issues technically
  • Trouble-shooting the entire range of Windows Operating system and Expertise in HP workstations, Notebooks, Desktops and Android Tablets.
  • Providing on call support/ chat/mail support on HP Products and expertise in taking remote access of the Hp products like Notebooks and Desktops and remotely solving the technical issues using the Log-Me-In software.
  • Knowledge in System Boards, Hard Disks, Network cards, Graphic Cards and other computer peripherals.
  • Installation, maintenance & fine-tuning and software support for Windows XP, Windows 2008 and Windows 7.

Education

Bachelors of Engineer’s Degree - Computer And Information Sciences

Visvesvaraya Technological University, CIT
Gubbi, Tumkur, Karnataka
06.2007 - 01.2012

Skills

Technical Analysis

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Certification

ITIL V3

Accomplishments

  • Awarded employee of the quarter for Q1 2014, Q3 2015/2016 and Q2 2018, Q3 2019 and Q1 2021 among various organizations worked with.
  • Awarded Customer success Champion for successful OS Migration project in June 2023

Tools and Technologies worked

  • Infrastructure such as Azure Cloud, AWS Cloud, VMware Datacenter, Windows, Linux OS.
  • DevOps tools such as Git, Ansible, Kubernetes, CICD pipelines,
  • Management and Ticket Tools such as Atlassian Jira, Sales Force, BMC remedy.
  • Backup tools such as VEEAM, IBM TSM.
  • Security & Firewall maintenance tools such as F5, Barracuda, Palo Alto.

Timeline

AZ-104 | Microsoft Certified: Azure Administrator Associate

01-2023

AZ-900 | Microsoft Certified: Azure Fundamentals

09-2022

TAM | Senior Cloud Ops - II

PowerSchool
08.2021 - Current

Accreditation for HPE Servers and Storage

11-2018

Technical Solutions Specialist - II

HPE
02.2018 - 08.2023

ITIL V3

06-2016

Senior System Administrator

IBM
04.2016 - 03.2018

Systems Engineer

Pramati Technologies (now Accenture)
11.2014 - 04.2016

Technical Solutions Engineer

HP Inc
04.2013 - 07.2014

Bachelors of Engineer’s Degree - Computer And Information Sciences

Visvesvaraya Technological University, CIT
06.2007 - 01.2012

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