Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Santhosh Krishnan

Santhosh Krishnan

Chennai

Summary

Dedicated process executive successful at helping customers resolve problems, organizing applications and submitting paperwork. Good communicator and multitasker with a well-coordinated and thorough approach. Desiring a dynamic position with room for growth. Knowledgeable customer service team member with skills in administrative support, time management, and problem-solving. Proficient in proper compliance standards and business best practices. Investigates and solves customer concerns to resolve process problems. Well-versed in gathering, reviewing, and reporting on information. Adept at achieving service and productivity benchmarks consistently. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Process Executive Data

Cognizant
Chennai
10.2023 - 03.2024
  • Analyzed customer feedback and generated reports for management review.
  • Conducted process assessments to identify areas of improvement in business operations.
  • Data Processing and Management: Execute data entry, cleansing, validation, and reconciliation tasks to maintain accurate and updated data records.
  • Data Analysis: Analyze data to generate insights, prepare reports, and identify trends for client and internal projects.
  • Process Optimization: Identify areas for improvement in existing data processes, and implement best practices for efficiency and accuracy.
  • Quality Assurance: Conduct regular data quality checks, audits, and validations to ensure the accuracy and consistency of data.
  • Documentation: Create and update process documentation, including workflows, standard operating procedures (SOPs), and training materials.
  • Collaboration: Work closely with cross-functional teams to support data requirements, troubleshoot issues, and ensure timely data delivery.
  • Reporting: Prepare and deliver regular reports and dashboards to stakeholders, providing data insights, and supporting decision-making.
  • Client Interaction: Handle client queries related to data, resolving issues promptly, and ensuring client satisfaction.

Associate Account Management

Sutherland Global Solutions
Chennai
07.2021 - 03.2022
  • Client Support: Act as a point of contact for client inquiries, responding promptly and accurately to client needs and requests.
  • Generated reports on customer feedback and satisfaction surveys.
  • Project Coordination: Assist in planning and coordinating client projects, ensuring timelines, and deliverables are met.
  • Account Maintenance: Help manage day-to-day account activities, updating project status, maintaining accurate records, and ensuring compliance with client requirements.
  • Data & Reporting: Collect, organize, and analyze data to support account performance tracking and reporting. Prepare regular status updates and reports for client meetings.
  • Issue Resolution: Address client issues or concerns, escalating complex issues to senior account managers when necessary.
  • Collaboration: Work closely with cross-functional teams (e.g., marketing, product, and finance) to ensure that client projects are delivered successfully.
  • Support Account Growth: Identify opportunities to upsell or cross-sell products and services, collaborating with account managers to implement strategies for account growth.
  • Administrative Tasks: Perform administrative tasks related to account management, including documentation, invoice tracking, and scheduling client meetings.

Senior Customer Service Executive

Teleperformance
Chennai
01.2019 - 01.2021
  • Customer Service & Support: Serve as the main point of contact for customers regarding mortgage inquiries, guiding them through the application process, and providing updates on loan status.
  • Documentation Review: Review and verify mortgage application documents for accuracy and completeness before submission to underwriting.
  • Underwriting Assistance: Coordinate with the underwriting team to ensure all required documentation is received, accurate, and meets regulatory standards.
  • Issue Resolution: Address and resolve customer concerns, escalating complex issues to senior underwriting or management as needed.
  • Process Coordination: Work closely with internal teams (e.g., underwriting, loan processing, compliance) to ensure timely loan approvals, and a smooth workflow.
  • Compliance and Quality Assurance: Ensure compliance with regulatory requirements and internal guidelines, maintaining high-quality service standards.
  • Client Communication: Prepare clear, concise communications for clients about application status, outstanding documentation, and underwriting conditions.
  • Customer Education: Educate customers on mortgage products, terms, and conditions, helping them understand the process and requirements.
  • Maintained up-to-date knowledge of company products and services to provide accurate information to customers.

Education

Professional Certification - Data Science And Business Analytics

Robert H. Smith School of Business
India
03-2024

Master of Science - International Business Management

University of Sunderland
London
04-2023

Bachelor of Arts - Corporate Secretaryship

Dwaraka Doss Goverdhan Doss Vaishnav College
Chennai , India
06-2018

Skills

  • Income verification
  • Residual incomes
  • Underwriting support
  • Marketing
  • Credit analysis
  • Financial Analysis
  • Income evaluation
  • Application verification
  • PeopleSoft
  • Customer service-focused
  • Loan approval
  • Loan Processing
  • Mortgage facilitation
  • Marketing strategy
  • Financial planning expert
  • Document analysis
  • Data extracting
  • SQL reporting
  • Application writing

Certification

Analyzing And Visualizing Data with Power bi Davidson college

1. Data Preparation and Loading: 2. Data Modeling: 3. Data Visualization: 4. Designing the Dashboard: 5. Sharing and Collaboration:

Timeline

Senior Process Executive Data

Cognizant
10.2023 - 03.2024

Associate Account Management

Sutherland Global Solutions
07.2021 - 03.2022

Senior Customer Service Executive

Teleperformance
01.2019 - 01.2021

Professional Certification - Data Science And Business Analytics

Robert H. Smith School of Business

Master of Science - International Business Management

University of Sunderland

Bachelor of Arts - Corporate Secretaryship

Dwaraka Doss Goverdhan Doss Vaishnav College

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Santhosh Krishnan