Santhosh Kumar

• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
• Consulted with managers to organize special events and promotions such as trivia nights to bring in new guests .
• Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Improved customer service rankings by resolving issues quickly and accurately.
• Checked ID cards and verified bar guests were of legal age.
• Took customer orders and capitalized on opportunities to sell special beverage and food options.
• Decreased waste by through creating and following strict recipes and measurements for drinks.
• Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining accuracy.
• Maximized customer service by training staff, overseeing operations and resolving issues.
• Developed unique events and special promotions, including IPL and International techno music Artist to drive sales.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Maintained secure cash drawers, promptly resolving discrepancies for accuracy.

-Poured and prepared mixed drinks for over 1000 guests daily and created new libations drawing in clientele.

• Implemented drink prep procedures that reduced wasted stock
• Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
• Collected and authorized payments of guests.
• Kept bar presentable and well-stocked to meet all customer needs.
• Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
• Trained new bartenders on all aspects of job, including drink preparation, up-selling techniques, maintaining customer relationships, garnish preparation and sanitation regulations.
• Performed event coordination for larger parties and gatherings.
• Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
• Prepared classic, modern and unique cocktails for each customer.
• Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Developed drink menu with creative high-based cocktails, contemporary wines and beer.
• Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Maintained supply levels in counter and customer areas to meet typical demands.
• Developed and demonstrated skillful and creative latte art to engage customers.
• Served individually made coffee drinks to over guests daily.
• Maintained equipment and performed minor repairs to keep coffee machines functioning properly.
• Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
• Cultivated ability to recall customers' names and address each by name.

-Flair bartending on 3 bottles , 2 bottles , 1 bottle 2 tin, Work flair , fire flair.

-Training Students in advanced level Flair & Mixology, Bartending events across India

- Bartending Events attendedOver1500 events at JW Marriott, Lilith Ashok, Taj Hotel Group, Leela Palace, ITC Group, International Wine Festival in Bangalore, Pernod Ricard & Diageo .

- Given industrial training for the students more than 7 hotel management colleges across india

-Managed team of employees, overseeing hiring, training, and professional growth of employees.