Manager
Standard chartered bank
- Worked as a Manager in US Cash Investigations Department for Wholesale Banking clients of Standard Chartered Bank.
Santhosh Kumar
Chennai
Summary
Seeking Opportunities in Banking operations where I can contribute my best for the growth of the organization as well enrich my professional management skills.
A result oriented professional with 19 years of experience in the areas of Banking and financial services. Currently working with Standard chartered Global business services – Associate Vice President in Client life cycle management operations for Corporate Banking of Standard chartered bank. Worked with GE Money – As a credit verifier for consumer / Two-wheeler loan. Worked with Landmark associates – As Sales and service executive for 2 years.
Work History
Team Leader
Standard chartered bank
- Worked as a Team leader for the Global investigations team servicing Gulf Payments Investigations team.
Associate Vice President
Standard chartered Global Business Services
05.2005
- Working as an Associate Vice President in the Client lifecycle Management Operations team for Corporate Banking of Standard Chartered Bank
Education
B.C. S. -
CTM College of Art & Science
01.2001
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Strategic Planning
- Operations Management
- Project Management
- Cross-Functional Teamwork
- Performance Management
- Staff Development
- Policy Implementation
- Business Administration
- Negotiation
- Product Management
- Budget Control
Languages
English
Tamil
Malayalam
Achievementsinpresentrole
FM Dormancy reports were moved to scheduled automated report in FM SSDR has been successfully completed., Exposure check in GPTM & Razor were streamlined post OPICS decommission., SeCCuRE closure was happening based on daily report and same would be checked when we get closure. Effective 1st Aug’23, we started getting daily report and the SCI cross reference is getting closed as and when., Transaction review for Location and Branch exit and large-scale Tail exits was implemented as per One CDD policy. This will reduce the risk of keeping clients active post exit initiation., Escalation matrix were introduced for MFC (material financial crime) / FCRME (financial crime risk mandated exit) cases to speed up the completion process., During the critical time, worked as team and back to normalcy in span of time., Effective cross training between team thus creating fungible pool of resources to handle critical process at any given point of time., Managed to create staff engagement committee and somehow reduced the stress on every weekend., 4 PWD staff are actively involved in daily huddle and IT matter training completed with the support of Interpreter for the 1st time., MY Voice score was very good and achieved almost all parameters., Engagement Index – 87%, Intention to Stay – 79%, NPS – 61.70, Inclusion Index –86.46%, Employee Experience – 44%, Helped Product team and GPOs end to end for system migration from Workbench to CLMps., Exploring an option of having single window for FM exposure check., Automating steps in SCI through Hackathon without cost which gave 2 FTE worth., Involving in CLMT workgroup to identify end to end system design and automation., I&I was an important project for Fund remediation, this was kicked started in Nov 2019. Managed effectively and achieved stakeholder expectation and completed in 2023., SCF was the one of the important projects for India, 1000+ clients were closed within the tight deadline effectively. Stakeholders were profoundly satisfied and appreciated my team., Helped India IMO to reduce the old ageing cases and it was appreciated by Stakeholders., TREO was on the importing project which helped to transformed IMO team with regular process training and completed all the long pending referrals which helped to move all the cases to Exit prior to client central roll out., Involved in GPTM project and understand the process and shared all the valid issues and points to avoid an issue in process., Nil CST exception for 2023., Nil finding from CFCC Assurance Audit for BBA remediation and offboarding was on the critical activity for the project., Nil finding from recurring E&Y audit., Performing oncert activities on time and ensured nil observation., IMO refresher training on referback taken to reduce referral %., Cross skilling completed 94% for existing staff., 100% Pass in Role certification, Pre & Post assessment for new joiners conducted during their learning curve period of 3 months., Regular DOI refreshing session to wider team.
Managerincashinvestigationsdepartment
Standard chartered bank, Chennai, Manager, To handle a team strength of 70-member team, managing the cash Investigations across location such as UK, US, IN, HK, SG and UAE. Handling escalation of all premier service clients there by meeting the turnaround time and meeting the service level as per SLA. Prepare and represent cash operations enquiries desk the month service level meetings held. Represent and provide inputs for the Business operational risk committee meetings held on monthly basis. Proactively escalate on issues foreseen and work hand in hand for the percentage of enquiries turnaround time meet as per the expectations. Ensure all the customer confidential documents are sent to the enquiring customer in line with the organizational policies. Take care of the performance management of the entire team reporting under me in my team.
Teamleaderinuaeinvestigationsdepartment
Standard chartered bank, United Arab Emirates, Team Leader, To handle customers and queries of customers with care and as per the prescribed standards in place. To generate correspondences and accounting adjustments towards resolutions of cases. To maintain all agreed quality standards to ensure that customer’s needs are met all the time and that continued efforts are made to exceed their expectations. To verify and authorize message and accounting adjustments as per process. To assist the manager in managing the day-to-day operations. To train the team members and the new staff joining the team and assess their knowledge periodically. To monitor officer and senior officers work allocation to ensure that cases are auctioned in a timely manner. To assist manager in performing disaster recovery test and BCP test from time to time. To ensure no cases fall out of SLA. Analysing and reporting internal and external error and escalating the issues as per the escalation matrix.
Achievementsincashinvestigations
Streamline the Nostro and Suspense reconciliation which was backlog with around 100 odd entries crossed 30days in suspense account., There was huge escalation around SPOTEX recon due to unsettled entries with huge ageing. This was streamlined in 3 months and same was recognized by Country CSG by sending email to Tim/Dinesh (WB/Unit Head), Effective method of Nostro and Suspense reconciliation has been implemented which was recognized by Team Manager., I have been moved to UAE team to streamline the process and put the effective control based on best practice for another team., Team was under crises situation due to high attrition it was very challenging period. We had backlog for 10 days. This was well managed in absence of Manager and clears the backlog in 3 months’ time and new people and with the support of another team as well., SR7 Process is one of the important due to regulatory impact. We had a situation where we must clear the 3 months SR7 procedure in 1-month time along with our regular BAU. CSG and Top management had direct monitor, and this was well managed and cleared well before the deadline., US team is 72-member team our of which 1/3rd of staff was reporting to me. Being a new manager, it was very difficult and managed well and i got 4.49 in Q12 which was very help full for our overall roll up score., We have faced two Audits, and both are successful due to effective EOD control and proper tracking mechanism., US team will work 24/7 which is challenging task for mangers who manage different shift in different location. Same was well managed along with other managers., Apart from BAU i have also participated in Aspire 2013 as a co-captain and we have won the championship for 3rd consecutive time., Migration of process from Chennai to Bangalore as part of Continuous Operating Model (COM), Investigation pioneer team has been set up without any hassle. Successfully managed first BCP with expected percentage and got appreciation from the risk team as well as from Top management., Effective workflow has been introduced and created the effective back up for SR7 process for US., Effective back up created through new recruitment in Bangalore., Nil attrition in my stint be it Chennai or Bangalore., Excellent Rapport with Country stake holders which was very helpful for Top management.
Proficiencyforte
Associate Vice President and Unit Head - Client Offboarding & Dormancy – Client Lifecycle Management Ops, Heading a team of 50+ and ensure smooth operation. Prioritize Financial crime exits, and Risk related Exits and other Regulatory related exits. Handling 30+ markets centrally and ensure flawless service. Currently handling a team of 50+ members and form a part of the team which takes care of Client offboarding, Dormancy, Financia crime exits, Credit risk exits and Tail Management Exit activities across Standard chartered bank Globally. To Maintain high quality client static data in client data repository and another TP system. To manage the resources allocated to the unit in an effective way. To co-ordinate with respective stake holders / Relationship managers and CPC to ensure all activities are completed within the agreed turn around timings. Lead in co-ordinating, facilitating and promoting understanding of Operational risk and in implementation and management of the same in the unit. To ensure the team is properly equipped to handle the various markets and special handling before any client accounts had been offboarded in our books.
Personal Information
Date of Birth: 04/20/1980
References
On Request
Timeline
Associate Vice President
Standard chartered Global Business Services
05.2005
B.C. S. -
CTM College of Art & Science
Manager
Standard chartered bank
Team Leader
Standard chartered bank
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