Santhosh Kumar
Team Lead - Inventory Management
Bangalore
Summary
To contribute all knowledge and experience into the organization, through proactive participation. Intend to build a career with committed and dedicated organization and people, which will help to explore myself fully and realize potential & will give an opportunity to work as a key player in challenging and creative environment.
A Quick learner with a positive attitude & flair for innovative ideas and excellent team player. Strong Analytical skills have been proven in understanding Client’s requirements, giving inputs at every stages of development of process. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
5
5
years of professional experience
Work History
Team Lead – Inventory
Tangoe India Softek Services PVT LTD
Bengaluru
11.2022 - 07.2024
- Inventory Management
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Coached team members in techniques necessary to complete job tasks.
Sr Quality Analyst and Sr Inventory Analyst
Tangoe India Softek Services PVT LTD
Bengaluru
04.2019 - 10.2022
- Inventory Management
- Streamlined quality assurance processes through the development of comprehensive test plans and checklists.
- Collaborated with Product Development teams to establish performance baselines for new products, setting high standards that guided ongoing QA efforts from inception through release.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
Education
SSLC -
Govt High School
Bengaluru 03.1998 - 04.1998
Xavier Institute of Management Studies
Bengaluru, India 04.2001 -
Skills
Operations Management
Performance monitoring
Coaching and Mentoring
Quality Control
Additionalresponsibility
- Generating reports defined for the client on daily, weekly and monthly basis.
- Handling the SOP/Client updates and updating the process documents as per US team.
- Motivating and Supporting the team members and getting things done to meet the SLA standards.
- Good in handling critical clients Inventory
- Up to date Inventory information
- Handled 10 members team along with work load, Monthly Reports and Daily Reports
Previousworkexperience
Symphony Services PVT LTD(Nikad Consultant), CoreLogic, Invoice processing Analyst, 01/2010 - 08/2013, AON, The Home Depot, Hughes Network, Bright Horizon, Cleco, Arcosa, Advanced Drainage, Point 72, Handling Ad-hoc requests received from the client., Very much efficient answering all the emails from the Clients.
Skillsandachievements
Strong interpersonal skills; co-ordination with the team, team coaching & commitment. Worked effectively with team members to understand & co-ordinate their requirements to a feasible and a workable solution., Ensuring Zero Error delivery to client within the TAT as per Client requirement. Addressing rush requests. Timely delivery of payments to Client after ensuring the quality of the payments., Worked on Telecom platform. Prepared process flows and documented the process as per company standards for the migration of the process. Streamlined the processes and ensured it’s under compliance. Root Cause Analysis of escalations and recommend changes in work flows, procedures, service levels based on customer demand. Mentoring and training up junior and new staff. Implementing new initiatives and provide suggestions to development team to automate few processes. Providing prompt and accurate information on individual performance. Conduct team meeting to discuss about issues and concerns regarding process. Preparing dashboards for all the teams by generating reports using SQL queries.
Rewardsandrecognition
- The best performance in the team.
- 1 Spot Award (2020)
- 2 Top Gun Award (2020)
- Got many appreciation e-mails from client.
- Key Member in Corporate Cricket Team.
- Self-certified member in the team.
Trainingsattended
Quality Improvement
Current Work Experience
Tangoe India Softek Services PVT LTD, Inventory Management, Team Lead – Inventory, 08/2013 - 2018 (Sr Quality Analyst and Sr Inventory Analyst), 04/2019 - 10/2022 (Team Lead)
Personal Information
- Date of Birth: 07/09/1983
- Marital Status: Married
Disclaimer
I hereby declare that the above information is true to best of my knowledge.
Timeline
Team Lead – Inventory
Tangoe India Softek Services PVT LTD
11.2022 - 07.2024
Sr Quality Analyst and Sr Inventory Analyst
Tangoe India Softek Services PVT LTD
04.2019 - 10.2022
Xavier Institute of Management Studies
04.2001 -
SSLC -
Govt High School
03.1998 - 04.1998
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