Santhosh Kumar J

Seeking a challenging career with a progressive organization offering appropriate professional growth and experience opportunities.

Team Leader, 08/2017 - Current

Standard Chartered Bank Global Business Services,

Bangalore.

• Led client onboarding processes, ensuring compliance with regulatory and internal standards.
• Coordinated with country operations and relationship managers to gather necessary client information.
• Verified KYC documentation for new client adoption and periodic reviews.
• Managed escalations and resolved process-related issues to maintain client satisfaction.
• Facilitated team meetings to strategize and address challenges, ensuring alignment with goals.

• Responsible for smooth client on-boarding with clear verification of provided documents as per the regulatory requirements and account maintenance
• Coordinating between country operations, RM's and collecting the required information for the received instructions
• Verifying KYC documentation of the Clients to be on-boarded
• Manage New Client Adoption or Periodic Review stream, to ensure that all requests are approved in accordance with regulatory requirements and the bank's internal policies
• Obtaining the required documents from the client (with the help of COBAM team and RM) and review those documents
• Ensuring all the required documents are in place as per the present requirement for on boarding the Client
• Handling one level escalation for process related issues
• UAT testing for different upgrades related to eBBS
• Preparing MIS reports for Daily volumes, Shift plans, Monthly volume forecast, Referral Analysis, Weekly calls engaging with stakeholders for the respective country which enhances the quality.
• Facilitating team meetings to discuss targets, strategies, and address any issues.
• Allocating resources effectively to ensure project completion within deadlines and budget.
• Resolving customer complaints and issues promptly, ensuring high levels of satisfaction

• Banking Operations - Account Opening and Maintenance.

• Dedicated banking operations professional with over 7 years of experience in corporate account opening and maintenance.
• Proven leadership in managing client onboarding processes and resolving escalations to enhance customer satisfaction.
• Good interpersonal skills with an ability to understand the customers problem and solving the issues.
• Good knowledge in Excel, Word and PowerPoint.
• Managing escalations / Client complaints.
• Attending the client management team calls / emails (Other than the BAU and Service-related emails).
• Ability to lead, motivate, and guide teams to achieve goals.
• Ability to make informed, timely, and effective decisions.

• Received spot award
• Received GEM award for "Responsive" category.
• Received GEM award for "Better Together" category.

• Date of Birth: 12/12/1994
• Marital Status: Unmarried

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