Santhosh Kumar
Coimbatore
Summary
Looking forward to an opportunity for working in a dynamic, challenging environment where I can utilize my skills for developing a career and for the growth of the organization.
Overview
5
5
Languages
12
12
years of professional experience
Work History
Service Manager (Branch Operation & Customer Servi
India First Life Insurance
Coimbatore, India
10.2024 - Current
- Directed branch operations to maintain consistent service and exceed benchmarks daily.
- Supervised branch administration covering account maintenance, cash reconciliation, and payments.
- Addressed client queries via walk-in, email, and phone, coordinating with internal teams for swift resolutions.
- Evaluated customer needs to inform procurement strategies and enhance customer service delivery.
- Facilitated branch meetings for insurance development and stronger customer relationship management.
- Collaborated with clients and advisors to meet business criteria and standards.
- Cultivated and managed high net worth relationships through cross-selling and upgrades.
- Accelerated policy issuance processes to deliver timely, profitable policies.
- Reviewed proposal forms and processed death claims, maturity claims, and policy surrenders to ensure accurate and timely resolutions.
- Oversaw franchisee support for travel logistics, housekeeping, security, and contracts.
Customer Service (Branch Operations)
HDFC Life Insurance
Coimbatore, India
10.2021 - 10.2024
- Coordinated with relevant departments to resolve customer issues and followed up on renewal cases and pending payments, working with sales teams to enhance renewal collections and persistency.
- Assisted customers with policy change requests by providing guidance on procedures and necessary documentation., surrender, renewal, premium payments, etc.
- Coordinated with underwriting and central operations teams, followed up on pending CFRs, medicals, receipting, and approvals to ensure cases completed for timely policy issuance.
- Examined all Proposal Forms meticulously, managed Death Claims, Maturity Claims, Policy Surrenders, and comprehensive customer policy servicing
- Receive and verify new insurance applications, Check application forms and required documents, Coordinate for application login and processing,Track pending requirements and ensure timely completion.
ASSOCIATE FINANCIAL SERVICES MANAGER
ICICI Bank (ICICI Prudential Life Insurance)
Udhagamandalam, India
04.2021 - 10.2021
- Conducted regular branch visits and business reviews to identify and generate leads for insurance from the bank’s customer base.
- Generate leads through savings, loans, investments, and other banking relationships. Follow up on leads and convert them into insurance proposals.Conducted insurance sales by engaging with clients and presenting options
- Generate leads through savings, loans, investments, and other banking relationships. Follow up on leads and convert them into insurance proposals. Conducted insurance sales by engaging with clients and presenting options
SALES OFFICER
HDFC Bank Loan Department
Udhagamandalam, India
08.2019 - 01.2021
- Managed current account and savings account operations, ensuring accurate handling of customer support requests.
- Monitored and followed up housing loan insurance, vehicle loans, and gold loan payments.
- Oversaw housing loan insurance processes to ensure compliance and accuracy. Followed up on vehicle loan and gold loan payments to ensure timely processing.
- Completed daily Vymo application closures and reported outcomes to relationship manager.
Field Executive
Supreme Solar
Udhagamandalam, India
06.2018 - 07.2019
- Compiled and distributed sales performance reports to inform sales executives' strategies.
- Generated and prioritised outstanding payment reports to streamline follow-up processes.
- Compiled and distributed detailed sales reports by individual performance to sales executives.
- Assessed customer feedback to identify service quality improvements.
Front Office Executive
Berry Hills Resort
Udhagamandalam, India
11.2014 - 05.2018
- Coordinated guest services, enhancing daily guest experience through efficient support and responsiveness.
- Handled guest communications via Rediffmail and telephone, fostering positive guest relationships through professional etiquette.
- Delivered attentive, responsive service to maintain consistent guest satisfaction.
- Managed hotel accounts, ensuring accuracy and adherence to financial procedures for seamless operations.
Education
Bachelor of Arts - Computer Applications
Pioneer College of Arts & Science
Coimbatore, Tamilnadu01-2013
Certificate of Higher Education -
Govt High School, Emerald
Udhagamandalam, Tamilnadu01-2009
Certificate of Higher Education - Accounts
Ramana Coaching Center
Udhagamandalam, Tamilnadu01-2009
Diploma of Higher Education - Computer Software Technology
Jai Priya ITI
Udhagamandalam, Tamilnadu01-2008
Skills
- Policy issuance
- Claims processing
- Policy underwriting
- Insurance advisory
- Customer service
- Process optimization
- Quality assurance
- CRM Software proficiency
- Relationship management
- Client relations
- Team collaboration
Technical Skills
- C
- C
- JAVA
- Python
- MS Office
Languages
English
Proficient
C2
Tamil
Proficient
C2
Kanada
Proficient
C2
Hindi
Beginner
A1
Malayalam
Intermediate
B1
Timeline
Service Manager (Branch Operation & Customer Servi
India First Life Insurance
10.2024 - Current
Customer Service (Branch Operations)
HDFC Life Insurance
10.2021 - 10.2024
ASSOCIATE FINANCIAL SERVICES MANAGER
ICICI Bank (ICICI Prudential Life Insurance)
04.2021 - 10.2021
SALES OFFICER
HDFC Bank Loan Department
08.2019 - 01.2021
Field Executive
Supreme Solar
06.2018 - 07.2019
Front Office Executive
Berry Hills Resort
11.2014 - 05.2018
Bachelor of Arts - Computer Applications
Pioneer College of Arts & Science
Certificate of Higher Education -
Govt High School, Emerald
Certificate of Higher Education - Accounts
Ramana Coaching Center
Diploma of Higher Education - Computer Software Technology
Jai Priya ITI