SANTHOSH KUMAR
BENGALURU,Karnataka
Summary
To contribute my experience in healthcare equipment testing, quality assurance, technical service, and cross-functional leadership in a responsible role focused on improving product reliability, operational efficiency, and customer outcomes.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
1
1
Language
18
18
years of professional experience
Work History
Assistant Manager – Quality & Testing
Innvolution Healthcare Pvt Ltd
09.2024 - Current
- Working with growing technology-driven enterprises focused on the design, testing, validation, and lifecycle support of diagnostic imaging systems. My expertise spans quality assurance, product testing, service-spare validation, NCMR management, troubleshooting of X-ray generators and associated subsystems, and cross-functional coordination across R&D, manufacturing, supply chain, and customer support teams.
- My core strengths include technical problem-solving, quality and process management, product validation, and continuous improvement of testing and service-support workflows. I have successfully led initiatives involving spare-part testing infrastructure, MOQ implementation, stock optimization, software and hardware validation, and service-spare readiness, contributing to improved operational efficiency, product reliability, and customer support effectiveness. Leveraging strong analytical skills and stakeholder collaboration, I consistently drive quality-focused outcomes while ensuring compliance with organizational and industry standards.
- Quality Assurance and Testing Management
- Product Validation, Verification, and Troubleshooting
- Root Cause Analysis and Problem-Solving
- Electrical, Electronic, and Mechanical System Testing
- Service Spare Evaluation and Lifecycle Management
- NCMR Handling, Corrective Actions, and Process Compliance
- Technical Documentation and Report Preparation
- Cross-Functional Team Collaboration and Coordination
- Vendor Management and Technical Escalation Handling
- SAP/S4 HANA Inventory and Stock Management Processes
- Process Improvement and Continuous Quality Enhancement
- Failure Analysis and Reliability Testing
- Project Planning, Execution, and Risk Mitigation
- Strong Analytical and Decision-Making Skills
- Effective Communication and Stakeholder Management
- Training, Mentoring, and Team Development
- Customer Support and Technical Issue Resolution
- Quality Management Systems (QMS) and Audit Compliance
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Adaptability, Leadership, and Results-Oriented Approach
- Industry: Healthcare
Manager – Service Commercials & Operations
Genworks Health Pvt Ltd
08.2022 - 04.2024
- Winback Initiatives – Focus on improving the region opportunities on winback should be driven for closure with initiatives by leveraging Genworks Solutions. Progress Review will happen on a monthly basis on Winback by the leadership team
- Primary Care Focus – Maximize this segment capture rate by moving CR upwards
- Working with Infiniminds to ensure the IB Cleanup is progressing to get the correct visibility on CR %
- Providing the Technical solutions to Filed Engineers
- Centrally launched MSA promotional schemes to be driven with rigor and execution by field team for success
- Industry: Healthcare
Asst Manager - Testing & Service
Innovation Imaging Technologies Pvt Ltd
06.2017 - 08.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Monitored security and handled incidents calmly
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered over 20-30 calls/day with constant wow of customer calls with minimal wait times
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers
- Attended trade shows and seminars to promote products and network with industry contacts
- Offline & Online /Debug support for customers.
- Testing of the Cathlab Equipment inside the radiation room.
- Cathlab Motherboard debug & application Validation Testing
- Captured opportunities for additional sales during project implementation and rollout with existing accounts
- Recommended and developed CMC teams to support individual pursuits
- Industry: Healthcare
Senior Customer Support Engineer
Schiller Healthcare India Pvt Ltd
06.2013 - 06.2017
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers
- Used remote diagnostic tools to identify sources of certain customer issues
- Explained complex technology-related issues in understandable terms to customers
- Trained customers to use and maintain equipment to reduce service issues
- Answered incoming support inquiries via chat, phone, and email
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Attended trade shows and seminars to promote products and network with industry contacts
- Identified sales opportunities by assessing environment and devising and implementing winning strategy
- Captured opportunities for additional sales during project implementation and rollout with existing accounts
- Power Supply PCBHs Servicing of Medical /Devices
- OS/Firmware Up gradations for medical equipment.
- Suggested ideas for product evolution and new product variants
- Recommended and developed CMC teams to support individual pursuits
- Analyzed market trends, competitor performance and product strengths.
- Upsold products and services to increase company revenue 5-10D beyond targets
- Retained existing clients and developed 5-10 new accounts by extending high quality and efficient support service
- Industry: Healthcare
Technical Service Engineer
Comtech System Pvt Ltd
08.2008 - 05.2013
- Worked cross-functionally within organization and external partners, integrators and vendor
- Deployed and integrated /Dental systems and networks.
- Analyzed, troubleshot, and diagnosed problems and provided prompt repair and solutions
- Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues, and competitions
- Engaged in first-level support for customers requiring routine support and troubleshooting
- Tested and checked performance of hardware and software programs.
- Escalated and re-produced problem to internal development sources to reach solution
- Created relationships with key decision-makers and served as external technical spokesperson
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Installed, configured and tested equipment on specialized platform
- Industry: Healthcare
Bio Medical Engineer
Shanthi Hospital and Research Centre
02.2011 - 08.2012
- Utilized extensive background knowledge and expertise in engineering methodologies to solve design problems according to schedule.
- Maintained strict adherence to laboratory guidelines and regulations, verifying safety and protective procedures
- Kept meticulous notes on experiments and converted into data reports for distribution to entire staff
- Managed multiple capital projects simultaneously to increase production and improve quality and product line expansions
- Coordinated activities integrating engineering, medical and science requirements for implementation
- Participated in team-building activities to enhance working relationships.
- Adhered to social distancing protocols and wore mask or face shield
- Based Microsoft Word and other software tools to create documents and other communications
- Industry: Healthcare
Technical Service Engineer
Global Medical Systems
06.2008 - 10.2010
- Worked cross-functionally within organization and external partners, integrators and vendors
- Developed, designed, deployed, and integrated Life Saving systems.
- Analyzed, troubleshot, and diagnosed problems and provided prompt repair and solutions
- Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.
- Tested and checked performance of hardware and software programs.
- Educated prospects on product implementation and usage and answered technical and security questions
- Installed, configured, and tested equipment on specialized platforms.
- Identify Top 10 and Bottom 10 performers and suitable actions for improvement and growth
- Manage Customer Escalations and pull in the required support from various stakeholders to resolve the customer issues
- Industry: Healthcare
Education
Bachelor - Electrical, Electronics And Communications Engineering
Rashtriya Vishwa Vidyapeeth
Mumbai 04.2001 -
Diploma - undefined
KIET Polytechnic
01.2008
SSLC - undefined
Mahila Mandali Vdyasamthe
01.2004
Skills
Analytical problem-solving
Collaborative contributor
Effective in dynamic environments
Customer support and training expertise
Customer-oriented agility
Strategic thinking for outdated challenges
Interpersonal relationship management
Interests
Electronics Inquisition, Bike Riding & Travelling, Photography & Gardening
PERSONAL PROFILE
- Nationality : Indian
- DOB : 11.06.1988
- Marital Status : Married
DECLARATION
I declare that the information given above is correct to the best of my knowledge. Thanking You, SANTHOSH KUMAR B S
Personal Information
- Date of Birth: 11.06.1988
- Nationality: Indian
- Marital Status: Married
Timeline
Assistant Manager – Quality & Testing
Innvolution Healthcare Pvt Ltd
09.2024 - Current
Manager – Service Commercials & Operations
Genworks Health Pvt Ltd
08.2022 - 04.2024
Asst Manager - Testing & Service
Innovation Imaging Technologies Pvt Ltd
06.2017 - 08.2022
Senior Customer Support Engineer
Schiller Healthcare India Pvt Ltd
06.2013 - 06.2017
Bio Medical Engineer
Shanthi Hospital and Research Centre
02.2011 - 08.2012
Technical Service Engineer
Comtech System Pvt Ltd
08.2008 - 05.2013
Technical Service Engineer
Global Medical Systems
06.2008 - 10.2010
Bachelor - Electrical, Electronics And Communications Engineering
Rashtriya Vishwa Vidyapeeth
04.2001 -
SSLC - undefined
Mahila Mandali Vdyasamthe
Diploma - undefined
KIET Polytechnic