SANTHOSH KUMAR ANKAM
PMP
Hyderabad,TS
Summary
Area Manager - Network Engineering leading global network and infrastructure operations with a focus on offshoring, automation, and service quality. Builds teams, standardizes support processes, and improves SLA performance across complex multinational environments. Applies PMP, ITIL, and Six Sigma discipline to deliver cost savings, incident routing, and customer satisfaction gains.
Overview
1
1
Language
4
4
Certifications
27
27
years of professional experience
Work History
Associate Director Network Engineering
AT&T Managed Services
08.2010 - Current
- Was assigned with the responsibility of hiring and training the resources in the work center which resulted in saving cost to the tune of $5 Million.
- Led cross-functional teams to enhance operational efficiency across Asia Pacific region.
- Developed and implemented strategic initiatives to improve customer satisfaction metrics.
- Monitored performance indicators, driving accountability and continuous improvement among team members.
- Fostered strong relationships with key stakeholders to align objectives and drive regional growth.
- Analyzed market trends to identify new business opportunities and optimize resource allocation.
- Mentored junior managers, enhancing their leadership skills and promoting professional development within teams.
- Oversaw budget management, ensuring financial targets were met while maintaining operational excellence.
- Implemented training programs that increased team productivity and reduced error rates in service delivery.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Developed and implemented strategies to improve customer service and increase sales.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
Manager - Infrastructure Project Management
AT&T Hosting and Application services
07.2007 - 09.2010
- Managing a group of 14 Project Managers, 7 Quality assurance engineers, 3 Procurement associates who will be working on various Infrastructure projects.
- Directly reporting to Sr. Director Global Technology Operations- Asia Pacific region and also part India Sr. Management team.
- Each Project Manager is responsible on implementation of the infrastructure for new clients and major upgrades, scheduling of activities for AT&T's change control process, and close interface with operations and engineering personnel.
- Conducting review meetings with Sr. Management and internal teams.
- Ensuring appropriate training programs for the team members to support Infrastructure projects ranging from COLO ( Co-Location), iCDS ( Content distribution systems), Disconets, MOW assignments, IDC Infra projects, CI.
- Identifying appropriate resources required, assigning individual and group responsibilities and developing schedules to ensure timely completion of deadlines.
- Monitor, coach, and motivate Support Professionals to meet performance metrics.
- Off shored entire COLO team work from US team resulted in the company saving a whopping $3million within 10 weeks of transition. This was a challenging task as the previous team was the system for more than 10 years with strong hold on the deliverables.
- Responsible for overseeing multiple projects in various domains of Hosting and application services.
- Employed with AT&T Hosting and Application services Hyderabad, India since July 2007. AT & T H&S is specialized in Shared web hosting, Dedicated and Virtual web hosting, computer managed through fully managed hosting, Managed enterprise and ecommerce applications, Utility computing and server virtualization, Software as a service, Application acceleration technologies, Security Storage, Content distribution, Business continuity and disaster recovery, Load balancing.
Project Lead - Infrastructure development and Support
CMC Limited
02.2005 - 06.2007
- The job involves studying the customer requirements, designing the solution, and technical support in implementing the project. The job involves planning, executing and monitoring post implementation activities like System & Network administration support and conducting trainings to customers and field Engineers. Job also involves implementation of ITIL / iQMS processes for offshore Development Centers / CMC pre-sales, implementation and support for XEROX products and producing technical documents / manuals. I was part of ITIL implementation team in CMC.
- Monitor Project Performance and circulate Project Status data at key stages right through the Project.
- Providing IT infrastructure & Facility management.
- Establishing and maintaining clear and consistent project communications to entire stakeholder community.
- Assessing project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals.
- Identify dependencies, risks, issues and implement mitigating steps to minimize their impacts on Project plans.
- Identifying incident trends and updating in problem management database.
- Extensively collaborate and co-ordinate with Onsite Business Heads and managers.
- Provides purpose, direction and motivation to team.
- Managing new projects planning, due diligence, transition, SLA setup and implementation.
- Conducting/Coordinating ITIL awareness campaigns.
- Monitor the scope and time lines committed and ensure the tasks completed as per SOW and Schedule.
- Asset Management and client supplied product assessment.
Specialist Engineer - Production print systems.
XEROX India Ltd
09.2003 - 12.2004
Customer Support Engineer
CANON INDIA LTD
08.2001 - 09.2003
Customer Support Engineer
HCL INFOSYSTEMS LTD
05.1999 - 07.2001
Education
MBA - Information Technology
Sikkim Manipal University
B.Tech - Electronics & Communication Engineering
JNTU
Executive PG Programme - Machine learning & AI
IIT, Bangalore
BangaloreDiploma - Electronics & Communication Engineering
VMR Polytechnic & Stood College Second
01-1999
Skills
Network architecture
Routing and switching
Incident management
Change control
Service level management
Program management
Stakeholder management
Vendor management
Workforce planning
Training program delivery
Data center migration
Cloud networking
SD-WAN
Network automation
Network security
Budget forecasting
Portfolio prioritization
Governance reporting
Service catalog management
ITSM tool administration
Executive briefing preparation
Certification
ITIL FOUNDATION CERTIFIED (EXIN).
Interests
Keep clicking the mouse, Swimming, Playing sudoku
Professional Achievements & Awards
Won Service Excellence award for flawless ANZ transformation project., Elected as Engineer of the quarter twice in HCL for exceeding the targeted SLAs., Won Engineer of the month contest for 7 times within 2 years in canon for highest productivity and low MTTR., Bagged more than 10 Appreciation Awards for outstanding performance in CMC Limited., Honored as best team leader / Manager by Technology Gaint from US like Xerox Inc, AT&T communications., CA unicenter implementation using ITIL principles which was first of kind in early stages of ITIL adoptions., Mentored 6 students for PMP who cleared certification on their 1st attempt.
Personal Traits
Passionate, determined, organized, collaborative, honest, intuitive, and results-driven
Timeline
Associate Director Network Engineering
AT&T Managed Services
08.2010 - Current
Manager - Infrastructure Project Management
AT&T Hosting and Application services
07.2007 - 09.2010
Project Lead - Infrastructure development and Support
CMC Limited
02.2005 - 06.2007
Specialist Engineer - Production print systems.
XEROX India Ltd
09.2003 - 12.2004
Customer Support Engineer
CANON INDIA LTD
08.2001 - 09.2003
Customer Support Engineer
HCL INFOSYSTEMS LTD
05.1999 - 07.2001
Diploma - Electronics & Communication Engineering
VMR Polytechnic & Stood College Second
Executive PG Programme - Machine learning & AI
IIT, Bangalore
B.Tech - Electronics & Communication Engineering
JNTU
MBA - Information Technology
Sikkim Manipal University