SANTHOSH KUMAR B
Bangalore
Summary
Dynamic operations leader with extensive experience at Flipkart, excelling in vendor management and process optimization. Proven track record in enhancing seller performance and achieving operational targets. Skilled in MS-Office and team leadership, adept at driving efficiency and fostering collaboration across diverse teams. Committed to delivering exceptional results in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Senior Executive – Operations
Flipkart Private Limited
12.2021 - Current
- Company Overview: Flipkart is an Indian e-commerce company, headquartered in Bangalore, Karnataka, India, and incorporated in Singapore as a private limited company. The company initially focused on online book sales before expanding into other product categories such as consumer electronics, fashion, home essentials, groceries, and lifestyle products etc. Flipkart was founded by Sachin Bansal & Binny Bansal. The company operates nationally and provides sellers an selling platform to sell their products through a network of approximately 3 lakhs independent sellers, some of whom earn profit on product sales.
- Seller Performance Tracking: Monitored and tracked seller performance, focusing on order fulfillment and compliance with service level agreements (SLAs)
- Vendor Onboarding: Managed the onboarding of new Vendors with Ekart and third-party logistics (3PL) vendors, ensuring proper integration based on serviceability and operational requirements.
- MIS & Adoption Reporting – Delivered comprehensive MIS reports highlighting adoption metrics, ensuring all stakeholders are well-informed and aligned with the operational aspects of the e-commerce portal.
- Order Cut-off Management: Adjusted order cut-off times based on demand and operational needs, optimizing the flow of orders.
- Training & Coaching Ground Teams and Vendors – Conducted regular training sessions for ground teams on order execution and buyer invoice generation via the e-commerce portal and Proving training to vendors regarding orders processing.
- Escalation Management: Acted as a point of contact for handling escalations from Flipkart stakeholders across different categories, managing resolution and customer satisfaction.
- Dropship & Packaging Materials Project: Led the Dropship and marketplace packaging materials project, working to enhance operational efficiency.
- Design D0 Project: Worked on the Design D0 project, aimed at improving seller performance and enhancing the overall customer experience.
- Operational Coordination: Coordinated with zonal operations teams to resolve issues such as shipment pick-ups, partial pick-ups, and field executive (FE) issues.
- Process Streamlining: Streamlined key processes within the NFBF charter, including vendor onboarding, vendor deboarding, and real-time delivery (RTD) cut-off changes.
- Marketplace Operations Management: Currently managing large FBF (Fulfilled by Flipkart) operations, working towards achieving metric targets and streamlining marketplace processes for optimal performance.
- Flipkart is an Indian e-commerce company, headquartered in Bangalore, Karnataka, India, and incorporated in Singapore as a private limited company. The company initially focused on online book sales before expanding into other product categories such as consumer electronics, fashion, home essentials, groceries, and lifestyle products etc. Flipkart was founded by Sachin Bansal & Binny Bansal. The company operates nationally and provides sellers an selling platform to sell their products through a network of approximately 3 lakhs independent sellers, some of whom earn profit on product sales.
Operations Executive
Orix Auto Infrastructure Limited
04.2017 - 12.2021
- Managed End-to-End Order Processing – Oversaw complete order workflows including Purchase Orders (PO), Sales Orders (SO), and Buyer Invoice generation, maintaining accuracy and timely execution.
- Vehicle/Driver Induction: Conducting driver induction sessions to ensure drivers are well-prepared for their roles.
- Document Verification & Updates: Verifying and updating driver documents regularly to maintain compliance and accuracy.
- Driver Briefings & Breath Analysis Reports: Managing regular driver briefings and overseeing the completion of breath analysis reports.
- Airport Booking: Managing and coordinating airport bookings for vehicles and drivers.
- Vehicle Management: Taking responsibility for overall vehicle management, including maintenance and operational readiness.
- Route Allocation: Allocating routes to drivers and ensuring the efficient distribution of tasks.
- Vehicle Tracking for Pickup & Drop: Tracking vehicles to ensure timely and accurate pickups and drops.
- Weekend Operations Management: Overseeing and managing all operations during weekends to ensure smooth functioning.
- Timely Vehicle Reporting: Ensuring that all vehicles report on time for scheduled pickups and drops.
- Vehicle Log-In Report: Maintaining a detailed log-in report for all vehicles.
- Client & Reporting Manager Communication: Keeping clients and the reporting manager updated on any operational issues or challenges.
- Booking Confirmation: Handling and confirming bookings to ensure all logistics are in place.
Ola Customer Care Executive
Ani Technologies Pvt Limited
04.2016 - 10.2016
- Customer Interface: Acted as the main point of contact between customers and the company, ensuring smooth communication and problem resolution.
- Stress Management & Problem-Solving: Utilized strong problem-solving skills to handle customer issues effectively while managing stressful situations.
- Client Query Resolution: Responsible for addressing and resolving client queries and concerns promptly.
- Objection Handling: Effectively handled client objections and rejections, working towards positive resolutions and client satisfaction.
- Vehicle Parking Management: Oversaw and managed vehicle parking activities to ensure smooth operations.
- Issue Identification & Reporting: Identified recurring or potential issues and reported them to the concerned departments for resolution.
- Escalation Reduction: Worked on reducing escalations by addressing customer concerns proactively and efficiently.
- Driver Discipline Management: Managed drivers in a professional manner, ensuring that they adhered to company guidelines and maintained proper conduct.
- End-to-End Scenario Identification: Identified and managed end-to-end scenarios to improve customer experience and streamline operations.
Financial Sales Executive
Sri Hari Agencies
05.2013 - 02.2016
- Company Overview: (Airtel Distributors)
- Stock Inventory Management: Responsible for managing and maintaining accurate stock inventory records to ensure availability of products for sales.
- Customer Acquisition: Visited potential customers to generate new business opportunities and expand the customer base.
- Daily Sales Promotion: Actively promoted and drove sales on a daily basis to meet or exceed the sales targets set by the company.
- Sales & Order Recording: Recorded daily sales and orders meticulously to ensure proper documentation and tracking of sales performance.
- (Airtel Distributors)
Education
B.Com -
KIMTE
05.2013
ITI - Fitter Trade
Alma ITI
K.G.F.07.2007
SSLC -
BEML High School
K.G.F.06.2001
II P.U.C -
ABEG
Skills
- MS-Office
- Order fulfillment
- Vendor management
- Logistics coordination
- Process optimization
- Advance Excel
- Basic knowledge of SQL
- Team leadership
Personal Information
Date of Birth: 05/04/84
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Kannada
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Timeline
Senior Executive – Operations
Flipkart Private Limited
12.2021 - Current
Operations Executive
Orix Auto Infrastructure Limited
04.2017 - 12.2021
Ola Customer Care Executive
Ani Technologies Pvt Limited
04.2016 - 10.2016
Financial Sales Executive
Sri Hari Agencies
05.2013 - 02.2016
B.Com -
KIMTE
ITI - Fitter Trade
Alma ITI
SSLC -
BEML High School
II P.U.C -
ABEG
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