Summary
Overview
Work History
Education
Skills
Timeline
Santhosh Kumar M

Santhosh Kumar M

Customer Support Executive
Bangalore

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of senior customer care excellence position. Ready to help team achieve company goals. Consistently maximize satisfaction by offering every customer industry-leading service and support. Adaptable and responsive team player with unwavering dedication to retaining customers, boosting revenue, and resolving conflicts.

Overview

4
4
years of professional experience
5
5
Languages

Work History

Customer Service Executive

UNI Cards
Bangalore
12.2020 - 09.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average chat time through efficient problem-solving skills without sacrificing quality of service provided.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Asked open-ended questions and researched issues in system to resolve various customer billing errors.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.

Senior Customer Service Representative

Zolve Innovation
Bangalore
10.2022 - Current
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
  • Responded to customer calls and emails to answer questions about products and services.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

B.com - Accounting And Business Management

Oxford College of Science , Bangalore
06.2019

Skills

Complaint resolution

Timeline

Senior Customer Service Representative - Zolve Innovation
10.2022 - Current
Customer Service Executive - UNI Cards
12.2020 - 09.2022
Oxford College of Science - B.com, Accounting And Business Management

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Santhosh Kumar MCustomer Support Executive