SANTHOSH KUMAR MAROJU
Summary
4+ years of experience in different Hotels as a Food And Beverage Attendant,managing poolbar barista, Ambitious personnel and effective at building good working environment with teams with sound judgement. My experiences has taught me to solve problem with clear and helpful communication while cultivating positive customer relations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
F&B Captain
THE RETREAT PALM MGALLERY BY SOFITEL
07.2024 - Current
- Provided excellent customer service by taking orders, answering questions and responding to complaints in a professional manner.
- Monitored stock levels of food items and beverages, ordering supplies as needed.
- Conducted regular inventory checks of equipment.
- Managed cash registers during shifts, balancing tills at the end of each shift.
- Provided feedback regarding staff performance to management team when needed.
- Performed administrative tasks, such as scheduling employees' shifts.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Conducting regular trainings and briefings to the team.
- Maintained presence throughout meals to assist guests with additional food and beverage requests.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Performed opening and closing duties, including cleaning and preparing the venue for the next day.
POOLBAR AND BARISTA
THE RETREAT PALM MGALLERY BY SOFITEL
03.2023 - 03.2024
- Greeted customers and took orders for coffee drinks, food items, and mocktail beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, vitality drinks , smoothies
- Operated cash registers to process customer payments.
- Labeled containers of milk for use in coffee juices according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Ordered and received supplies to restock beverage items.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Trained new baristas on making mocktails on, customer service standards, and operational procedures.
Food and Beverage Attendant
The Retreat Palm Mgallery by Sofitel
01.2021 - 02.2023
- Provide high standard of quality and superlative service to guest
- Working and supporting the team and co-workers in effective way
- Opening and Closing of the day and reporting the supervisor
- Ensuring that the place of work and surrounding area is kept clean and organized at all times
- Assisting in other outlets when required like IRD and pool bar
Food And Beverage Attendant
Signature Hotel Apartments and Spa
01.2018 - 01.2019
- Welcoming and Greet the guest in courteous & professional manners
- Resolving guest complain and rectify as soon as possible or inform to supervisor if needed
- Keep knowledge of all food and beverage items in the menu
Food And Beverage Attendant
Lotus Grand Hotel Apartments
Dubai
01.2016 - 01.2017
- Receive payments and present change to costumers
- Function as a host when required
- Make the registers, including credit and cash operations
- Cleaning and maintaining the working place
Education
IRCTC INDIAN RAILWAYS CATERING & TOURISM CORPORATION
HYDERABAD01.2017
INTERMEDIATE SR COLLEGE
HYDERABAD01.2014
SSC
HYDERABAD01.2012
Skills
- MS Word, MS Excel
- Communication
- Problem Solving
- Inventory
- Staff Supervision
- Guest Services
- Complaint Handling
Languages
ENGLISH, HINDI
Accomplishments
- i have been appreciated for Gem of the month in February 2024 for enhancing exceptional service
Certification
Advanced person in charge certification from Dubai municipality
Timeline
F&B Captain
THE RETREAT PALM MGALLERY BY SOFITEL
07.2024 - Current
POOLBAR AND BARISTA
THE RETREAT PALM MGALLERY BY SOFITEL
03.2023 - 03.2024
Food and Beverage Attendant
The Retreat Palm Mgallery by Sofitel
01.2021 - 02.2023
Food And Beverage Attendant
Signature Hotel Apartments and Spa
01.2018 - 01.2019
Food And Beverage Attendant
Lotus Grand Hotel Apartments
01.2016 - 01.2017
Advanced person in charge certification from Dubai municipality
IRCTC INDIAN RAILWAYS CATERING & TOURISM CORPORATION
INTERMEDIATE SR COLLEGE
SSC
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