Santhosh Kumar MG

• Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
• Team Management & Training Lead, mentor, and train cross-functional teams, fostering a high-performance culture while ensuring alignment with the goals.
• Boosted regional sales by developing and implementing effective training programs for sales representatives.
• B2B vendor onboarding
• Increased sales revenue by developing and implementing effective sales strategies for the appliance department.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Generated new business with marketing initiatives and strategic plans.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Reporting & Analytics generate and analyze operational reports to track KPIs, identify bottlenecks, and provide actionable insights for continuous improvement and strategic decision-making.

• Identifying potential SMB customers, developing strategies to expand their base, and nurturing and maintaining relationships with existing clients to ensure their needs are met and act as trusted advisors for Amazon's products and services.
• Developing and executing sales strategies for Amazon services, understanding enterprise client needs, tailoring solutions, staying updated on Amazon's offerings, and negotiating contracts with clients, ensuring favorable terms and conditions for both parties.
• Collaborating with internal teams to offer comprehensive solutions, staying informed about industry trends, analyzing customer data, making
  strategic decisions, providing regular reports, and acting as a point of contact for clients, addressing issues promptly and effectively.
• Staying competitive in the industry by continuously developing skills, participating in Amazon training programs, and adhering to ethical standards in sales and account management activities.

Highlights of Achievements:

• Managed relationships with Fortune 300 companies with annual revenues over 500 crores. Actively engaged decision-makers, both virtually and in
  person, to effectively present Amazon Business features and onboard new customers.
• Handled customer escalations and addressed specific requirements, including bulk orders, rate contracts, and gifting needs. Successfully mentored and provided training to new team members.
• Tracked and analyzed customer spending trends, coordinating with various stakeholders to offer targeted upsell opportunities. Consistently
  overachieved team targets, demonstrating strong sales and account management capabilities.

I was a member of the Smart POS team, which focused on assisting offline retailers in becoming more efficient by offering POS billing solutions through Desktops and Mobile Apps, as well as PinelabPOS.

Responsibilities:

• As part of the GTM team, I managed the entire Bangalore region, overseeing a team of 25 BDEs (Business Development Executives) and 3 TLs (Team Leaders).
• One of my key responsibilities was recruiting off-role team members for Bangalore.
• I ensured that LSQ, Catalogue upload, MPOS, and Product training were provided to each new team member.
• To maintain effective communication, I organized gate meetings in the field twice a week with all the TLs and teams.
• Ensured weekly targets are met
• I was part of PLE (Post Launch Engagement) activity, to ensure the merchants are active in PLE-daily basics
• I provided training to merchants on new updates and assisted them with cataloging.
• Regular visits to the merchant's place were conducted to encourage the adoption of SmartPOS on a consistent basis.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.

Cloud-Teck is one of the best Digital Marketing companies and training institutes in Bangalore ,We provide real- time training in the areas of Digital Marketing and Web Development to students, corporate and help them succeed in their careers, In addition, we provide Web Development and Digital Marketing services to all types of businesses according to their specific business requirements and enabling them to promote products and services, GMB (Google My Business) we will create and provide services to the vendor business locations

Responsibilities:

• Maintaining and increasing sales of our company's products
• Reaching the targets and goals set for your area
• Establishing, maintaining and expanding your customer base
• Servicing the needs of your existing customers
• Increasing business opportunities through various routes to market
• Setting sales targets for individual reps and your team as a whole
• Recruiting and training FSE's
• Allocating areas to sales representatives
• Developing sales strategies and setting targets
• Monitoring your team's performance and motivating them to reach targets
• Reporting to senior managers

Paytm is an Indian e-commerce payment system and digital wallet company, Paytm provides a platform to Merchants (apps, websites, shops, Stores) for accepting money through multiple instruments like UPI, Net banking, Credit card, Debit card and Paytm wallet and In other words, Paytm simply plays the role of a medium through which the transaction happens between the merchant and the customer

Responsibilities:

• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
• Provide the team with a vision of the project objectives
• Ensure discussions and decisions lead toward closure
• Communicates deadlines and sales goals to team members
• Develops strategies to promote team member adherence to company regulations and performance goals
• Conducts team meetings to update members on best practices and continuing expectations
• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
• Ensures company brand materials and physical working spaces meet and exceed company presentation standards
• Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints

Amco Saft, the world's leading designer and manufacturer of high-tech industrial batteries, has inaugurated a new world-class factory in Bangalore, We supply our products to public sectors like Indian Railways, Metro trains, Air force etc and big Industries in private sectors like ABB, L&T, GE corporation etc

Responsibilities:

• Listening to customer requirements and presenting appropriately to make a sale
• Maintaining and developing relationships with existing customer's in Person and via Sales visits, telephone calls and emails
• Responding to incoming email and phone enquiries
• Acting as a contact between a company and its existing and potential Markets
• Negotiating the terms of an agreement and closing sales
• Presenting the product or service in a structured professional way face to face
• Reviewing individual sales performance, aiming to meet or exceed targets
• Issuing of E1 forms, ARE1 forms to customers
• Interaction with the vendors and follow up with good communication regarding payment dues
• Travelling across India to collect the outstanding amounts and to solve the documentation issues.