Summary
Overview
Work History
Education
Skills
Languages
References
Training
Locations
Personal Information
Languages
Timeline
Generic
Rajendran Santhosh Kumar

Rajendran Santhosh Kumar

Chennai

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

15
15
years of professional experience

Work History

Store Manager (Grade 3)

D-MART
Ongole
12.2021 - Current
  • Store code: 5332
  • Size of Store: 38000 sqft
  • No: of Employees: 326 employees
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Maintained accurate records of employee performance reviews.
  • Analyzed financial data to identify areas of improvement.
  • Created weekly work schedules for store personnel.
  • Implemented efficient systems for tracking stock movement.
  • Performed regular price checks to ensure competitive pricing.
  • Assessed operational efficiency of the store's departments.
  • Managed daily banking activities such as deposits and withdrawals.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Developed relationships with suppliers to negotiate better prices.

Restaurant General Manager

KENTUCKY FRIED CHICKEN (KFC)
Singapore
03.2015 - 07.2021
  • Store code: 532
  • Location: hougang mall, Singapore
  • Years of experience: 6.3 years
  • Size of Store: 5500 sqft
  • No: of employees: 42 TMs, 3 supervisors, 3 SMs, 1 Assist
  • Manager, 1 Assist General Manager, 1 RGM
  • Work Type: Delivery, Drive-thru, Dine-in, Takeaway, Queue Hrs, Online orders, Aggregators like Foodpanda and Grab
  • Store has seating capacity of 140
  • Reason for Leaving: Completed agreement period and Quota not available for Renewal
  • Recruited, trained and supervised staff members.
  • Developed marketing strategies to promote restaurant services.
  • Resolved customer complaints in a professional manner.
  • Established cash control systems for register transactions.
  • Analyzed financial statements and prepared budgets for the restaurant.
  • Reviewed menu items on a regular basis to ensure quality standards were met.

Assistant Restaurant Manager

TATA STARBUCKS INDIA PVT LTD
Velacherry
06.2014 - 02.2015
  • Store code: 0233
  • Years of experience: 8 months
  • Size of Store: 4800 sqft
  • No: of employees: 38 TMs, 3 SMs, 1 AGM, 1 Store Manager
  • Work Type: Dine-in, Takeaway, Coffee and Tea
  • Store seating capacity of 120
  • Reason for Leaving: Got better opportunity in Singapore to explore myself

Assistant Restaurant Manager

KENTUCKY FRIED CHICKEN (KFC)
T. Nagar
10.2009 - 05.2014
  • Company Overview: YUM International PVT
  • YUM International PVT
  • Store code: 5441
  • Years of experience: 4.6 years
  • Size of Store: 5300 sqft
  • No: of employees: 42 TMs, 3 SMs, 1 AGM, 1 RGM
  • Work Type: Delivery, Drive-thru, Dine-in, Takeaway, Queue Hrs, Online orders, Aggregators like Zomato and Grab
  • Store seating capacity of 135
  • Reason for Leaving: Company has been changed to Indian franchise and got better opportunity

Education

Diploma - Hospitality Management & Catering Technology

Suriya Institute of Hotel Management
Chennai
01.2009

ELM Fabricius Higher Secondary School
Chennai, India

Skills

  • MS Office
  • Windows and Internet Applications
  • Risk Management
  • Store operations oversight
  • Payroll Management
  • Customer Service Management
  • Report Generation
  • Hourly shift management
  • Operational budgeting
  • Retail Inventory Management
  • POS Systems
  • Operations Management
  • Talent Recruitment
  • Loss Prevention
  • Team Development
  • Shift Scheduling
  • Supply Ordering
  • Sales Strategies
  • Store Opening and Closing
  • Team Building and Leadership
  • Sales Analysis
  • Cash Management
  • Staff Management
  • MS Office proficient

Languages

  • English
  • Tamil
  • Telugu

References

Available on Request

Training

  • Maurya International Hotel, Chennai, Room Service and Food & Beverage Service, 06/2007 - 11/2007
  • CakeWalk, Bangalore, Bakery and Confectionery, 10/2008 - 01/2009
  • The Accord Metropolitan Hotel, Chennai, F&B, Continental Kitchen, Housekeeping, 03/2009 - 06/2009

Locations

  • D-MART Eluru, Eluru, Andhra Pradesh
  • Hougang Mall, Singapore
  • Velacherry, Chennai, Tamil Nadu
  • T. Nagar KFC, Chennai, Tamil Nadu

Personal Information

  • Passport Number: V6147965
  • Date of Birth: 11/23/89

Languages

English
Proficient
C2
Tamil
Proficient
C2
Telugu
Proficient
C2
Hindi
Advanced
C1

Timeline

Store Manager (Grade 3)

D-MART
12.2021 - Current

Restaurant General Manager

KENTUCKY FRIED CHICKEN (KFC)
03.2015 - 07.2021

Assistant Restaurant Manager

TATA STARBUCKS INDIA PVT LTD
06.2014 - 02.2015

Assistant Restaurant Manager

KENTUCKY FRIED CHICKEN (KFC)
10.2009 - 05.2014

Diploma - Hospitality Management & Catering Technology

Suriya Institute of Hotel Management

ELM Fabricius Higher Secondary School

Similar Profiles

CREATE PROFILE
Rajendran Santhosh Kumar