SANTHOSH KUMAR V
Bangalore
Summary
Experienced L2 support engineer with 8 years of proven success in implementing automated system administration tasks and enhancing system security. Proficient in delivering technical support, comprehensive training, and vigilant monitoring. Dedicated to optimizing system performance for maximum uptime and reliability, ensuring smooth operations within organizations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior System Administrator
Aptus Software Labs Pvt Ltd
09.2016 - 10.2024
- Managed, monitored Infra in IBM cloud and Grafana
- Troubleshooting issues in Cloudera clusters based on SOP within agreed SLA
- Implemented monitoring systems using Grafana
- Worked on shell scripts for automating routine tasks
- Performed root cause analysis and documentation
- Monthly ticket categorization and report preparation
- Document infrastructure configurations, procedures, and best practices for internal and client reference
- Performed ssh hardening using fail2ban
- L2 - On Call support for NOC team
- Troubleshooting and managing routine tasks and issues like disk, CPU, memory issues as per SOP’s
- Scheduling cron jobs for routine tasks
- Handling daily stand-up calls and training team mates on standard operating procedures
- Managing 200+ servers using AWS
- Managing multiple AWS accounts with resources like S3, EC2, RDS, ECS, EKS, IAM, VPC, Route53, etc
- Handling incident management on priority basis for various applications
- Processing user management tickets and Monitoring SCOM alerts, tickets in queue and its escalation to the concern team
- Working with Active directory, adding users to different security groups, providing share drive access, and Different account related issues
- Managing hourly, daily and weekly report activities
- Handling windows monthly patching activities in Production servers
Education
B.E -
Computer Science And Engineering
Skills
- Linux system management
- AWS platform experience
- Shell scripting
- Incident management
- Infra monitoring
- System automation
- Technical troubleshooting
- Problem identification
Certification
AWS Certified Solutions Architect - Associate
Technical Summary
- Hands on experience in Windows/Linux servers.
- Good knowledge in cloud technologies (AWS, IBM cloud)
- Good understanding in Devops tools and agile methodology.
- Hands on experience in monitoring tools (Grafana, Prometheus, Zabbix, Nagios, AWS cloudwatch, xymon and Site24
- 7)
- Ticketing tools - HPSM (HP Service Manager)/ Service Now, RT (Request Tracker) and Jira.
- Hands on experience in Shell scripting.
Roles And Responsibilities
- Automate routine task by developing shell scripts as needed.
- Setting up infra monitoring using Grafana and Zabbix.
- Have performed AWS Management Console and Administration activities.
- Implementing Security policies using quiesce & Iptables rule during DDOS attacks - Managing servers using ILO Integrated Lights-Out.
- Documentation, Daily sync call with clients - Training and mentoring the team members.
- Act as SPOC for Troubleshooting - Analyzing the server logs and identifying network problems/server outages of all production servers (Creating post-mortem with RCA).
- Handled monthly Patch management in Windows servers.
- Monthly ticket categorization and report preparation.
- Providing L2 on-call support to the Monitoring team.
Timeline
Senior System Administrator
Aptus Software Labs Pvt Ltd
09.2016 - 10.2024
B.E -
Computer Science And Engineering
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