Open To Work
SANTHOSH KUMAR V.R
Work Preference
Summary
Network specialist with 20 years of experience in FMCG, banking, and IT sectors. Expertise in enterprise network planning, configuration, and security compliance. Proven track record in managing and optimizing network infrastructure, ensuring uninterrupted services through effective problem-solving. Strong analytical skills and foundational knowledge of network protocols, with a commitment to adapting to new technologies.
Overview
21
21
years of professional experience
Work History
Network Operations Manager
Encora Limited
08.2020 - Current
- Managed network operations for diverse client environments and services.
- Led team in troubleshooting network issues and implementing solutions.
- Coordinated cross-functional teams to optimize network performance across client environments.
- Developed operational procedures for network monitoring and maintenance.
- Managed vendor relationships to uphold service level commitments and drive operational reliability.
- Implemented best practices for network security and compliance protocols.
- Trained staff on new technologies and operational processes effectively.
- Analyzed system performance data to pinpoint improvement opportunities and inform strategic decisions.
- Performed root cause analysis on complex network problems to identify solutions quickly and efficiently.
- Monitored and analyzed network performance to identify potential issues or areas of improvement.
- Installed and configured various networking components such as routers, switches, firewalls, wireless access points.
Infrastructure Service Manager
Mphasis Limited
04.2016 - 08.2020
- Managed service delivery to achieve high client satisfaction and maintain operational excellence.
- Coordinated team efforts to resolve customer issues, enhancing resolution speed and effectiveness.
- Monitored performance metrics to pinpoint service enhancement opportunities.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Trained staff on best practices for customer engagement and service protocols.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
Sr- Network Engineer - Networking
ACI Worldwide Solutions Pvt Ltd
04.2015 - 04.2016
- Configured, monitored, and maintained routers, switches, firewalls, and load balancers.
- Collaborated with cross-functional teams to implement network upgrades, enhancing overall system reliability.
- Developed and maintained comprehensive documentation for network configurations and procedures, facilitating smoother troubleshooting.
- Performed system upgrades of hardware and software components to ensure optimal performance.
- Replaced faulty or damaged network hardware components to improve performance.
- Mentored junior network engineers, fostering their understanding of best practices and improving team competency.
Sr- Network Engineer - Networking
Sasken Network Engineering Limited
03.2013 - 04.2015
- Collaborated with cross-functional teams to implement network upgrades, enhancing overall system performance.
- Maintained accurate inventory records of network devices, ensuring up-to-date configuration information for troubleshooting.
- Monitored system performance metrics using various monitoring tools.
- Delivered process improvements and technology upgrades, streamlining operations through automated order processing systems.
- Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
Engineer - Services (Networking)
APARA Enterprise Solutions Pvt. Ltd
12.2007 - 03.2013
- Collaborated with cross-functional teams to streamline project workflows, ensuring timely delivery of project milestones.
- Provided technical support during project execution and implementation phases, facilitating smooth transitions and project success.
- Designed innovative engineering solutions for client projects at APARA Enterprise Solutions.
- Collaborated with cross-functional teams to enhance product development processes.
- Analyzed technical specifications to ensure compliance with industry standards.
Education
Diploma - Electronics and Communication
SRI VENKATRAJU INSTITUTE OF TECHNOLOGY
01-2004
S.S.L.C -
BABY MONA HIGH SCHOOL
Bangalore01-1996
Skills
- Network troubleshooting
- Problem resolution
- Customer support
- Network security protocols
- Data center operations
- Network architecture design
- Information security
- Storage area networks
- Configuration management
- Disaster recovery planning
- LAN and WAN administration
- Quick learner
- Problem-solving abilities
- Multitasking
- Organizational skills
Skills Expertise
LAN STP, PVST, RSTP, MSTP, VLANs, Private VLANs, VTP, HSRP, VRRP, GLBP, Ether channel, Switch Security, Cisco Switches, Juniper Switches, RIP, EIGRP, IS-IS, OSPF, BGP, MPLS, Redistribution, Face to Face Interaction, Query Handling, Customer Support Services, Documentation, Administration, Direct Customer Interaction, Data maintenance, Coordination with Hardware vendors, Microsoft Office (Word, Excel, PowerPoint), Involved in inter department communications for effective service delivery to customer, Excellent written Communication, Interpersonal skills
Global Certifications
- JNCIA-EX (Associate, Enterprise Switching), 98%, 08/13/09
- JNCIA-ER (Associate, Enterprise Routing), 98%, 08/24/09
- JNCIS-ER (Specialist, Enterprise Routing), 97%, 10/03/09
- CCIE (Routing & Switching) Written, 94%, 02/04/12, CSCO121415370
- CCIE (Data Centre), Attempted
- ITIL Foundation Certification in IT Service Management, 07/02/14, GR750114302SK
- Silver Peak SDWAN Professional (SPSP), 11/09/19
- Cisco SD-WAN Implementing Certification, 06/25/20
- Aviatrix Certified Engineer - Multi-Cloud Network Associate - issued Jul 2020 Expired Jul 2023
Product Expertise
- Cisco Products: (L3 Switches 3550, 3560, 3750, 4500, 6500) and Routers (1800, 1900, 1006, 3925, XE-OS 901, 903) Nexus 2K, 5K and 7K
- Juniper EX series switches and Juniper ER series router
- D link switches and Router
- Firewall: Cisco ASA, Palo Alto (IPSEC VPN, DMVPN, NAT and PAT)
Extracullar activities
Reading Technical books
Sports
Listening to music
Going on a long drive in Two Wheelers
Photography
Travelling
Disclaimer
- I hereby declare that the above-furnished details are true to the best of my knowledge.
Timeline
Network Operations Manager
Encora Limited
08.2020 - Current
Infrastructure Service Manager
Mphasis Limited
04.2016 - 08.2020
Sr- Network Engineer - Networking
ACI Worldwide Solutions Pvt Ltd
04.2015 - 04.2016
Sr- Network Engineer - Networking
Sasken Network Engineering Limited
03.2013 - 04.2015
Engineer - Services (Networking)
APARA Enterprise Solutions Pvt. Ltd
12.2007 - 03.2013
Diploma - Electronics and Communication
SRI VENKATRAJU INSTITUTE OF TECHNOLOGY
S.S.L.C -
BABY MONA HIGH SCHOOL