Santhosh M
Chennai
Summary
Dynamic professional with experience at Hexaware Technologies, excelling in support and customer service. Proven ability to enhance service quality and foster client relationships through effective communication and technical troubleshooting. Skilled in JAVA and automation testing, with a strong commitment to delivering exceptional results in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Executive
Hexaware Technologies
Chennai
09.2024 - 03.2025
- Handled email inquiries for Myntra clients, providing assistance on app functionality and website navigation.
- Supported customers with product-related challenges, enhancing overall service quality.
- Ensured prompt responses to all email communications to foster positive client relationships.
- Collaborated with team members to address complex issues, improving support efficiency.
Management Trainee
Shriram Finance Limited
Madurai
09.2023 - 03.2024
- Back office work like accountant, Customer verification process.
- Checking Gold stock and Enter in our portal.
- Vehicle & Business Loan Processing.
Education
Bachelor of Engineering - Mechanical Engineering
PSNA College of Engineering And Technology
Dindigul07-2022
Higher Secondary School - Computer Science
CEOA Matric Hr Sec School
Madurai03-2018
SSLC - General Studies
Sairam Matric Hr Sec School
Madurai03-2016
Skills
- JAVA
- SELENIUM (Automation)
- IT Support
- Manual Testing
- Git/Git hub
- Helpdesk
- Customer service
- Product knowledge
Certification
- Java and Selenium Testing.
- Cognizant Agile Methodology Virtual Program.
- Accenture Developer Virtual Experience Program.
- TCS NQT.
- AI For INDIA 2.0 conducted by GUVI E-learning.
Timeline
Executive
Hexaware Technologies
09.2024 - 03.2025
Management Trainee
Shriram Finance Limited
09.2023 - 03.2024
Bachelor of Engineering - Mechanical Engineering
PSNA College of Engineering And Technology
Higher Secondary School - Computer Science
CEOA Matric Hr Sec School
SSLC - General Studies
Sairam Matric Hr Sec School
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