Santhosh Manohar
Chennai
Summary
Results-driven professional with 6 years of experience in market analysis and strategic property acquisitions. Proven track record in mentoring sales teams and fostering strong broker relationships. Focused on driving revenue growth and enhancing team performance through innovative strategies.
Overview
12
12
years of professional experience
Work History
Supply Growth Head
Oyo Hotels and Homes
Chennai
11.2019 - Current
- Conducted comprehensive reviews of property acquisitions for strategic fit and viability.
- Analyzed market conditions to discover trends and investment prospects for growth.
- Fostered relationships with local brokers and vendors to monitor new market entries.
- Guided clients throughout the acquisition process from initial offer to final closing.
- Mentored new sales team members on effective techniques and practices.
- Drove Hub CM+ performance, achieving a 15% average contribution margin across 41 storefronts.
- Contributed to monthly revenue generation of 1.5 to 2 crore through strategic initiatives.
- Identified key market trends to facilitate informed decision-making and expansion efforts.
Assistant Manager
Food Panda
Chennai
10.2018 - 02.2019
- Coordinated schedules to ensure optimal staffing during peak hours.
- Managed daily operations, including scheduling shifts and approving time off requests.
- Monitored team performance, tracking progress toward goals and identifying improvement areas.
- Resolved customer issues through effective collaboration with cross-functional teams.
- Fostered positive team culture via recognition and motivation strategies.
- Implemented process improvements to boost workflow efficiency.
- Assigned tasks while tracking attendance to maintain productivity levels.
Guest Relations Officer
Apollo Hospitals PVT LTD
Chennai
06.2013 - 09.2016
- Resolved patient complaints swiftly, upholding high service standards.
- Collaborated with medical staff to improve patient experience and communication.
- Monitored waiting areas, ensuring cleanliness and comfort for patients and families.
- Trained new team members on guest relations protocols and best practices.
- Conducted feedback surveys to gather insights for enhancing hospital guest services.
- Addressed guest challenges promptly, applying resourceful solutions.
- Attended meetings with other department heads on a regular basis in order to stay updated on changes within the organization.
Education
Bachelor of Science - Tourism And Hotel Management
Empee Institue Of Hotel Management
Chennai04-2013
High School Diploma -
Empee Institute
Chennai04-2013
Skills
- Market analysis
- Property acquisition
- Revenue generation
- Mentoring techniques
- Process improvement
- Customer relationship management
- Cross-functional collaboration
- Problem solving
Accomplishments
- Awarded Supply Hall of fame Winner for Acquiring 128 Inventories for the Month of Sep 2019
- Honoured Best Supply Manager for Bringing 400 rooms from 5 star Hotels for the Govt project Khelo India
Timeline
Supply Growth Head
Oyo Hotels and Homes
11.2019 - Current
Assistant Manager
Food Panda
10.2018 - 02.2019
Guest Relations Officer
Apollo Hospitals PVT LTD
06.2013 - 09.2016
Bachelor of Science - Tourism And Hotel Management
Empee Institue Of Hotel Management
High School Diploma -
Empee Institute
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