Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Santhosh ML

Summary

Dynamic Implementation Specialist with a proven track record at JPMorgan Chase, adept at enhancing customer satisfaction through expert conflict resolution and proactive problem-solving. Skilled in managing multiple projects while fostering strong client relationships and delivering clear documentation. Committed to operational efficiency and effective communication, ensuring timely project completion and stakeholder engagement.

Overview

7
7
years of professional experience

Work History

Implementation Specialist

JPMorgan Chase
12.2019 - Current
  • Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
  • Developed strong relationships with clients, fostering trust and confidence in the implementation process.
  • Enhanced customer satisfaction with timely resolution of issues during project implementations.
  • Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
  • Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
  • Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
  • Established clear project milestones and deliverables, ensuring timely completion of tasks and transparent communication to stakeholders.
  • Increased customer satisfaction, providing expert guidance and support throughout implementation process.


Transfer Agent

Wells Fargo & Company
02.2018 - 06.2019
  • Contributed to a positive work environment through effective communication, teamwork, and proactive problem-solving initiatives.
  • Collaborated with team members to develop new strategies for improving operational efficiency within the department.

Education

MBA - Marketing & Finance

Atria Institute of Technology
Bengaluru, India
08-2017

Skills

  • Effective conflict resolution
  • Goal-focused
  • Eager learner
  • Autonomous and team-oriented problem-solving
  • Optimistic mindset
  • Proactive individual
  • Professional communication skills
  • Complex issue resolution
  • Active listening

Languages

English
Kannada
Hindi

Timeline

Implementation Specialist

JPMorgan Chase
12.2019 - Current

Transfer Agent

Wells Fargo & Company
02.2018 - 06.2019

MBA - Marketing & Finance

Atria Institute of Technology

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Santhosh ML