Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Place
Languages
Timeline
Generic

Santhosh Nagarajan

Chennai

Summary

Dynamic team leader with a proven track record at HDFC Bank Ltd., excelling in financial analysis and customer relationship management. Spearheaded initiatives that enhanced operational efficiency and team performance, driving a culture of excellence. Adept at risk assessment, I consistently achieved targets while fostering collaboration and adaptability within diverse teams.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Team Manager – Retail Liabilities Operations

HDFC Bank Ltd.
Chennai
03.2020 - Current
  • Led team in delivering exceptional customer service and banking solutions.
  • Managed daily operations to ensure compliance with banking regulations and policies.
  • Developed training programs to enhance team skills and performance standards.
  • Coordinated cross-functional projects to improve service delivery and efficiency.
  • Facilitated regular team meetings to communicate goals and address challenges.
  • Implemented performance metrics to monitor team productivity and effectiveness.
  • Mentored staff on best practices in financial products and customer engagement strategies.
  • Motivated team members to consistently achieve or exceed performance expectations.
  • Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests
  • Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
  • Set goals for performance and deadlines to comply with company plans and vision.
  • Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
  • Analyzed business performance data to identify areas of strength and improve areas of weakness.
  • Led a diverse team of XX members, fostering a collaborative and high-performance culture.

Deputy Manager – Branch Operations

Axis Bank Ltd.
Chennai
04.2017 - 10.2019
  • Monitored daily operations and ensured compliance with company policies and regulations.
  • Prepared monthly progress reports detailing achievements against set targets.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Provided guidance and support to team members to help them achieve goals.
  • Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
  • Analyzed sales data to identify trends and adjust strategies accordingly.

Assistant Manager – Operations

HDFC Securities Limited
Chennai
11.2015 - 04.2017
  • Managed daily operations to ensure compliance with regulatory standards.
  • Coordinated team schedules to optimize resource allocation and efficiency.
  • Implemented process improvements to streamline workflows and reduce redundancies.
  • Analyzed operational data to identify trends and inform decision-making processes.
  • Facilitated communication between departments to promote collaboration and coordination.
  • Conducted performance reviews for staff members on a regular basis.
  • Resolved customer complaints promptly by providing appropriate solutions.
  • Performed regular audits of inventory levels in order to maintain optimal stock levels.
  • Reviewed invoices from vendors prior to payment authorization.
  • Facilitated communication between different teams within the organization.
  • Analyzed financial data related to operations in order to identify areas of improvement.

Executive – Home loans and Vehicle loans

Sundaram Finance Limited
Chennai
11.2013 - 11.2015
  • Assigned as sales co-ordinator for home loans, commercial vehicle loans, auto loan and high end motor cycles
  • Handled document scrutiny for about 5000 applications per month approximately
  • Responsible for Customer relationship management – logging in applications till disbursement of funds, handled the entire life cycle of loan application
  • Periodical MIS reports to General Manager and Vice President

Officer – Phone banking and customer service

ICICI Bank Limited
Mumbai and Hosur
12.2008 - 07.2013
  • Handled NRI clients as phone banking officer
  • Identifying NRI customers from base account and advise appropriate conversion to HNI
  • Handled the entire branch operations with the capacity as customer service officer
  • Hands on experience in Finacle and Oracle Risk Management tool

Education

Master of Science - International Finance And Accounting

O. P. Jindal Global University
Haryana

Associate of Chartered Certified Accountant - Accounting And Finance

OP Jindal Global University
Haryana

Post graduate diploma - Banking operations

Institute of finance, Banking and Insurance
Chennai

B.Com - Bank Management

Sri Ramakrishna Mission Vivekananda College
Chennai

Skills

  • Financial analysis and data analysis
  • Risk assessment and management
  • Team leadership and performance management
  • Customer relationship management
  • Process improvement and operational excellence
  • Succession planning
  • Adaptability and flexibility

Certification

  • Certified Securities Operations and Risk Management professional from National Institute of Securities Market
  • Certified Mutual Fund Distributor from National Institute of Securities Market

Personal Information

Date of Birth: 08/26/87

Place

Chennai, Tamil Nadu

Languages

Tamil
First Language
Hindi
Intermediate (B1)
B1
English
Intermediate (B1)
B1

Timeline

Team Manager – Retail Liabilities Operations

HDFC Bank Ltd.
03.2020 - Current

Deputy Manager – Branch Operations

Axis Bank Ltd.
04.2017 - 10.2019

Assistant Manager – Operations

HDFC Securities Limited
11.2015 - 04.2017

Executive – Home loans and Vehicle loans

Sundaram Finance Limited
11.2013 - 11.2015

Officer – Phone banking and customer service

ICICI Bank Limited
12.2008 - 07.2013

Master of Science - International Finance And Accounting

O. P. Jindal Global University

Associate of Chartered Certified Accountant - Accounting And Finance

OP Jindal Global University

Post graduate diploma - Banking operations

Institute of finance, Banking and Insurance

B.Com - Bank Management

Sri Ramakrishna Mission Vivekananda College

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