Santhosh Nagarajan
Chennai
Summary
Dynamic team leader with a proven track record at HDFC Bank Ltd., excelling in financial analysis and customer relationship management. Spearheaded initiatives that enhanced operational efficiency and team performance, driving a culture of excellence. Adept at risk assessment, I consistently achieved targets while fostering collaboration and adaptability within diverse teams.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Team Manager – Retail Liabilities Operations
HDFC Bank Ltd.
Chennai
03.2020 - Current
- Led team in delivering exceptional customer service and banking solutions.
- Managed daily operations to ensure compliance with banking regulations and policies.
- Developed training programs to enhance team skills and performance standards.
- Coordinated cross-functional projects to improve service delivery and efficiency.
- Facilitated regular team meetings to communicate goals and address challenges.
- Implemented performance metrics to monitor team productivity and effectiveness.
- Mentored staff on best practices in financial products and customer engagement strategies.
- Motivated team members to consistently achieve or exceed performance expectations.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Set goals for performance and deadlines to comply with company plans and vision.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Analyzed business performance data to identify areas of strength and improve areas of weakness.
- Led a diverse team of XX members, fostering a collaborative and high-performance culture.
Deputy Manager – Branch Operations
Axis Bank Ltd.
Chennai
04.2017 - 10.2019
- Monitored daily operations and ensured compliance with company policies and regulations.
- Prepared monthly progress reports detailing achievements against set targets.
- Worked closely with customers to understand needs and resolve diverse issues.
- Provided guidance and support to team members to help them achieve goals.
- Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Assistant Manager – Operations
HDFC Securities Limited
Chennai
11.2015 - 04.2017
- Managed daily operations to ensure compliance with regulatory standards.
- Coordinated team schedules to optimize resource allocation and efficiency.
- Implemented process improvements to streamline workflows and reduce redundancies.
- Analyzed operational data to identify trends and inform decision-making processes.
- Facilitated communication between departments to promote collaboration and coordination.
- Conducted performance reviews for staff members on a regular basis.
- Resolved customer complaints promptly by providing appropriate solutions.
- Performed regular audits of inventory levels in order to maintain optimal stock levels.
- Reviewed invoices from vendors prior to payment authorization.
- Facilitated communication between different teams within the organization.
- Analyzed financial data related to operations in order to identify areas of improvement.
Executive – Home loans and Vehicle loans
Sundaram Finance Limited
Chennai
11.2013 - 11.2015
- Assigned as sales co-ordinator for home loans, commercial vehicle loans, auto loan and high end motor cycles
- Handled document scrutiny for about 5000 applications per month approximately
- Responsible for Customer relationship management – logging in applications till disbursement of funds, handled the entire life cycle of loan application
- Periodical MIS reports to General Manager and Vice President
Officer – Phone banking and customer service
ICICI Bank Limited
Mumbai and Hosur
12.2008 - 07.2013
- Handled NRI clients as phone banking officer
- Identifying NRI customers from base account and advise appropriate conversion to HNI
- Handled the entire branch operations with the capacity as customer service officer
- Hands on experience in Finacle and Oracle Risk Management tool
Education
Master of Science - International Finance And Accounting
O. P. Jindal Global University
HaryanaAssociate of Chartered Certified Accountant - Accounting And Finance
OP Jindal Global University
HaryanaPost graduate diploma - Banking operations
Institute of finance, Banking and Insurance
ChennaiB.Com - Bank Management
Sri Ramakrishna Mission Vivekananda College
ChennaiSkills
- Financial analysis and data analysis
- Risk assessment and management
- Team leadership and performance management
- Customer relationship management
- Process improvement and operational excellence
- Succession planning
- Adaptability and flexibility
Certification
- Certified Securities Operations and Risk Management professional from National Institute of Securities Market
- Certified Mutual Fund Distributor from National Institute of Securities Market
Personal Information
Date of Birth: 08/26/87
Place
Chennai, Tamil Nadu
Languages
Tamil
First Language
Hindi
Intermediate (B1)
B1
English
Intermediate (B1)
B1
Timeline
Team Manager – Retail Liabilities Operations
HDFC Bank Ltd.
03.2020 - Current
Deputy Manager – Branch Operations
Axis Bank Ltd.
04.2017 - 10.2019
Assistant Manager – Operations
HDFC Securities Limited
11.2015 - 04.2017
Executive – Home loans and Vehicle loans
Sundaram Finance Limited
11.2013 - 11.2015
Officer – Phone banking and customer service
ICICI Bank Limited
12.2008 - 07.2013
Master of Science - International Finance And Accounting
O. P. Jindal Global University
Associate of Chartered Certified Accountant - Accounting And Finance
OP Jindal Global University
Post graduate diploma - Banking operations
Institute of finance, Banking and Insurance
B.Com - Bank Management
Sri Ramakrishna Mission Vivekananda College