Santhosh Nataraj

I'm currently serving as the Project Manager for the Kaiser Permanente account, specifically overseeing the Enterprise Patching project This role involves managing the patching activities for AIX and Linux Infrastructure servers

I have experience in several projects, including Enterprise Patching, Frame Migration for DR servers, and the Decommissioning of the Life Cycle Management of servers

Responsibilities

The project's objective is to address and correct vulnerabilities across all KP infrastructure AIX and Linux servers, ensuring they are current with OS patching

I am involved in the overall planning, scheduling, implementation, management, control, and closure of the project

Conduct daily meetings with clients to comprehend the project plan

Prepare a forecast report for the AIX & Linux Servers that are scheduled for patching

Dispatch an email to the application owner requesting their approval for the servers they support.

After the application team approves, proceed to create both a change management and a release management request in the ServiceNow tool.

In accordance with the schedule, initiate follow-ups and coordination efforts with various teams, including the application and technical teams, for the assignment of resources

Coordinate with the Client team to obtain the final Server list, Implementation sheet, and Cut sheet for the respective schedules. Then, upload all three documents to service now

Working on the update process for the Change, focusing on elements such as the Configuration Item, justification, Risk and Impact Analysis, and the regions affected by the Change.

Conducting internal reviews and final assessments with clients, followed by obtaining approval to transition the changes to a Scheduled status

Coordinated efforts across planning, change creation, task assignment, and scheduling. There will be daily handoff calls with all resources, clients, and stakeholders.

The implementation phase begins after the change has been approved. During this phase, the tasks include implementing, managing, and controlling, as well as closing the Change Requests

During the schedule, initiate the roll call an hour before the change window to ensure all participants are present. If any required participants are missing, we need to proceed with the escalation process

Move the change to the Implementation phase at the start of schedule. Ensure the change is managed effectively to guarantee all servers are patched smoothly. Should any issues arise, promptly inform all stakeholders associated with the servers and resolve the problems within the allocated timeframe

Ensure that if the issue extends beyond the change window, technical team raises a ticket and then proceeds to resolve the issue

Ensure that the technical teams, application team, and database team check the servers after patching and record their findings in the task for post-validation review

Completion of the Change Request scheduled by the planned end date and time.

Ensure that the Change Request is fully completed to prevent any non-compliance issues with Change Management policies.

Communicate with all stakeholders after the change is completed

Prepare various final closure reports, such as updating the KPOM tool with details of completed and skipped servers, preparing the Flatten report, and compiling the Night Draft report for clients

Frame Migration DR servers

Transitioned AIX LPARs from the current frame to new Pseries frames, which will enable to retire the older Pseries frames

Involved in the planning, scheduling, and implementation of the Frame Migration activity.

In line with plan,have coordinated with the customer to secure approval for the Frame Migration activity

Following the schedule, initiated the creation of the Change request post approval from customer

Assisted with the execution of the change implementation process

Environment

Ensure all stakeholders are present during the implementation of the change.

Coordinated with the Unix team to switch the servers to GMM mode, liaised with the TWS team to pause any ongoing jobs, worked with the TSM Backup team to halt any active backups, engaged with the Tivoli Monitoring team to stop Tivoli operations, and collaborated with the application and database teams to shut down both the application and the database before migration activity.

Ensure that after the remediation activity, validation is conducted with the all the technical teams, as well as the application and database teams, to confirm that the environment is functioning correctly. Additionally, all stakeholders should document the validation of their tasks and proceed with closing task assigned to them

Decommission of LCM servers

The project's objective was to either replace all Windows 2003 servers with 2012 versions or to decommission them

Actively participating in all phases of the project's decommissioning process

Receive approval from the customer to proceed with the decommissioning and shutdown

Initiating the work order for the Due Diligence activity, which includes the customer's approval email. Should the Due Diligence not meet the required standards and fail, we will need to persist in collaborating with the application owner until it is successfully completed.

Created a work order for the removal of the backup, gathering UPS information for HW Planning, and initiating the DCGB outbound process

Involved in the pre-power down stages, attachig the customer's email approval, the Due Diligence work order, and the DCGB work order.

After completing the power down process as outlined in the previous steps, we will inform the power down team to proceed with the remaining decommissioning activities and hardware management.

We will also create a work order for the powerdown team to finalize the post-decommission tasks. Finally, we will notify the customer about the successful completion of the decommissioning activity

Achievements

Successfully patched approximately 5000 Linux, AIX, and Windows servers across our infrastructure.

Received recognition from clients for the successful KP DR Frame Migration effort. Additionally, clients expressed their appreciation for the successful completion of the Patching project, which involved managing complex CRQs with multiple application resources

Received “Manager Choice Award “ from Manager acknowledging hard work in the KP patching project , demonstrating IBM Practice “Unite to get it done now”

Received “Manager Choice Award “ from Manager in the KP patching project demonstrating IBM Practice “Show personal interest”

Other Experiences in IBM

I have experience working across various departments and accounts, holding positions such as System Administrator, System Operations Lead Specialist, Project Coordinator, and Project Manager

I served as a System Administrator for the AZTRAZENECA RFS commissioning project

As the Systems Operations Lead Specialist on the APMM account, I supported our team in addressing and significantly reducing the backlog of long-standing ticket

Served as a Project Coordinator for the Fiat account, assisting team members in reducing the number of high and medium priority backlog tickets.

I served as a Project Manager in the Cloud Managed Services Delivery (CMSD) team, focusing on the patching activities for SAP and Oracle Servers.

My responsibilities included the planning and scheduling of these patching tasks

worked with the security team to obtain the most recent version of the patch that has been scanned

Securing approval from the customer according to the planned schedule

Creating a change record according to the schedule and approval from the Change team.

Coordinating with the technical team on implementing the change and close of the project

Senior Process Associate

Served as a Senior Process Associate within the HR team, focusing on the Organization Management process. This role is a crucial component of the SAP HRMS (Human Resource Management System), dedicated to managing the relationships between positions and employees, establishing organizational hierarchies, and enhancing the functionality of employee and management self-service within the SAP HRMS tool as part of the Centralized Organization Management Group (COMG)

Responsibilities:

Creation of Organization Units and Position id's as requested by Directors and Senior Managers, Managers for their respective Business Units and employees using the SAP Tool

I was the designated Single Point of Contact (SPOC) for the India Software Lab Business (ISL) regarding the execution of Organization Management requests

Working on the weekly and monthly ISL reports.

Managing the weekly ISL calls, oversee the Vacant Position Reports for Organisation Management, and handle the In-country Manager Reports on a daily basis

Achievements

• Recognized as a reliable performer in the business process.

Achieved a 100% accuracy rate in the process

I've conducted training for the new recruits to familiarize them with our streamlined learning process

Suggested improvements include automating the production and query trackers

• Facilitated clear communication channels between team members, clients, and stakeholders for seamless collaboration throughout the project lifecycle
• Optimized resource utilization by introducing advanced scheduling tools and techniques
• Delivered high-quality infrastructure solutions by adhering to industry best practices and standards
• Fostered a culture of continuous learning among team members by providing regular training opportunities
• Applied critical thinking skills to anticipate potential issues proactively, resulting in fewer disruptions or delays in project timelines
• Spearheaded change management efforts in support of infrastructure upgrades and enhancements
• Implemented continuous improvement initiatives aimed at enhancing overall project performance
• Enhanced infrastructure efficiency by implementing innovative project management strategies and methodologies
• Ensured compliance with regulatory requirements through diligent documentation and reporting practices
• Led successful infrastructure projects, optimizing resource allocation and budget management
• Coordinated complex stakeholder engagements to align expectations and manage competing priorities effectively
• Streamlined project delivery processes for faster completion and increased client satisfaction
• Cultivated strong relationships with stakeholders to gather requirements and ensure alignment with project objectives
• Analyzed project and financial data to assess trends and make proactive adjustments
• Controlled costs throughout projects to keep operations in line with budget plans
• Maintained strict adherence to safety protocols during all stages of the project life cycle
• Managed cross-functional teams, fostering a collaborative environment for optimum performance and results
• Spearheaded project planning and management efforts to improve infrastructure for [Type] systems
• Evaluated vendor proposals critically, selecting the most suitable partners for successful project execution
• Oversaw bidding and proposal processes, negotiated contracts and established roadmaps with individual vendors
• Monitored project progress closely, identifying potential risks and implementing effective mitigation strategies
• Stayed up to date on latest advances and infrastructure options for [Type] industry
• Developed comprehensive project plans, ensuring timely execution of tasks and deliverables
• Achieved cost savings on projects by consistently exploring innovative approaches to problemsolving
• Conducted thorough post-project evaluations to identify areas for improvement in future endeavors
• Worked in team-driven environments and communicated effectively with stakeholders
• Tested network's performance and created strategies to maintain integrity of overall infrastructure
• Responded to and remedied critical issues that could not be addressed by technicians
• Provided onboarding and mentoring of newly hired employees, offering positive reinforcement
• Installed and managed VPNs, firewalls and anti-malware solutions

• I worked as a Customer Service Associate for a UK-based client, Lloyds TSB role involved in managing the daily backend data operations related to lending services for the bank's business customers