Santhosh P
Summary
Dynamic Program Manager with extensive experience at Tata Consultancy Services, excelling in project management and budget oversight. Proven track record in process improvement and team collaboration, driving efficiency in global stock exchange markets. Skilled in change management and vendor relations, consistently delivering high-quality results and enhancing service delivery.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Program Manager
Tata Consultancy Services
09.2022 - Current
- Oversaw global stock exchange markets through management of LSEG venue portfolio with over 350 financial market feeds.
- Conducted regular team meetings to evaluate progress and resolve program execution challenges.
- Identified process improvement opportunities within program delivery cycle for enhanced efficiency.
- Reviewed customer feedback consistently to uncover potential service delivery enhancements.
- Defined program scope and developed project charter to direct planning and execution.
- Forecasted and managed program budgets, tracking both capital and operational expenditures.
- Resolved conflicts within project teams, promoting collaboration to improve decision-making.
- Coordinated change management activities involving LSEG users and third-party suppliers.
Project Manager
Tata Consultancy Services
09.2020 - 08.2022
- Managed global Move, Add & Change infrastructure projects across multiple LSEG products.
- Led financial hosting services, encompassing migration, planning, security, and DR recovery.
- Oversaw design, deployment, and upgrades of infrastructure components, ensuring alignment with business needs.
- Prepared and maintained project plans, tracking activities against established methodologies and tools.
- Developed project submittals and change requests to monitor performance, costs, schedules, and scope.
- Ordered hardware materials from vendors while negotiating pricing to reduce expenses.
- Trained junior team members on project management best practices to enhance team capabilities.
- Identified risks and implemented mitigation strategies while providing regular updates to leadership.
- Facilitated regular status meetings to ensure alignment and address concerns promptly.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
Senior Lead – Infrastructure Delivery
Refinitiv India Shared Services Pvt Ltd.
01.2016 - 08.2020
- Managed project oversight to guarantee solutions were delivered on schedule.
- Worked closely with third-party suppliers to enhance change and release management processes.
- Developed and assessed network architecture documents alongside design specifications.
- Coordinated efforts among infrastructure, support, QA, and business development teams.
- Led day-to-day operations of the team and subcontractors to fulfill service levels.
- Compiled monthly status reports and conducted performance fault analysis.
- Directed provisioning escalation processes for effective deployment in managed services.
- Upheld accurate inventory records for equipment and billing to facilitate transitions.
Asst. Manager – Tech Support
Lukup Media Pvt. Ltd
07.2015 - 01.2016
- Built new DC for the organization which involved cabling, powering, racking & stacking
- Installing, Configuring and Troubleshooting Cisco, MikroTik, D-link and Maipu L3 switch/devices at Datacenter and control room
- Planning, Commissioning and Executing Fibre Optic Services (FTTH) rolled out by the organization
- Negotiating pricing while procuring equipment’s with vendors and maintaining inventory for business
- Managing Team member’s daily task/report.
Transmission Engineer
ZTE Telecom Pty Limited
04.2015 - 05.2015
- Coordination with Circle O&M teams and extending necessary technical support (Chennai, Tamilnadu)
- Responsible for full operation & maintenance of 5 clusters of Chennai region sites in all aspects
- Preparation of Scope of Work of Electrical maintenance vendor & Third Party off Role resources
- Take special care of spares management & follow proper R & R Process
- Day to day interaction with customer and ensure improvement in customer satisfaction and maintaining Network performance along with its KPIs
Change Operations Manager
SingTel Optus Pty Limited
09.2010 - 04.2015
- Project management for the implementation of corporate networks
- Implementing corporate networks like MPLS VPN, NLD, Internet and IPLC links for enterprise customer.
- Project Kickoff meetings with Customers
- Providing project scope depending on the requirement of the customer.
- Managing and updating the customers and all stake holders
- Implementation of Point-to-point leased lines, DS3, SDH Links
- Troubleshooting network problems and participating in Change management reviews
- Assist Operations, Quality, L&D team in creating daily, weekly & monthly reports, auditing transactions, and conducting regular trainings for process improvements
- Handled team of 32 members which comprehend ‘service provisioning’, ‘order/transition management’, and ‘fault management’ team as “Change Operations Manager” for 24 months for entire Optus Business Unit.
- Achieved SLA Targets in the delivery of services to customers in the mid-market, enterprise, and State and Federal Government sectors.
DSL Fault Repair Engineer
Bharti Airtel Limited
01.2010 - 08.2010
- Configuration of DSL Routers under various options like PPPoE, PPPoA and Bridge mode depending on the plan opted by the customer.
- Worked on various DSL devices like Beetel, D-Link, Linksys, TP-Link
- Troubleshooting ADSL and ADSL2+ modems/Routers and Wi-Fi devices at client location
- Configuring NAT services to support LAN to access internet
- Configuring Basic Firewall services to the customers according to their requirements.
- Monitoring the Fiber links using What's-UP Gold Monitoring tool
- Ticket management using CRM tool & resolving the incidents within the SLA
- Remote troubleshooting using internal OSS tools
- Taking Daily and weekly reports from the Team.
- Single point of contact for the escalation process.
Hardware Engineer
Smile Technologies
08.2008 - 01.2010
- Software & Hardware installation, troubleshooting issues with Desktops, Laptops and LAN NW
- Managing and maintaining Client infrastructure, application deployment support.
- Configuration and troubleshooting of MS Outlook, Windows Live Mail & Outlook Express.
- Handling billing queries and maintaining inventory.
Education
Bachelor of Science -
Vivekananda Degree College
BangaloreBangalore
Higher Secondary Certificate -
Vivekananda Pre-University College
BangaloreBangalore
Secondary School Leaving Certificate -
Bangalore Public English School
BangaloreBangalore
Skills
- Program and project management
- Budgeting and resource management
- Data center operations
- IT infrastructure and network operations
- Telecommunications management
- Vendor and stakeholder management
- Change management
- Lean methodologies
- Agile practices
- Cloud migration basics
- Project charter development
- Process improvement
- Performance monitoring
- Team collaboration
- Conflict resolution
- Training and mentoring
Certification
- ITIL V4 Foundation
- ScrumMaster - Scrum Alliance
- Cisco Certified Network Associate (CCNA)
- ZTE Certified Telecom Professional in Transmission & Optical Fiber Communications
- PMP Certified from SimpliLearn (PMBOK certification pending)
Hobbies and Interests
- Listening to Music
- Playing cricket
Disclaimer
I do hereby declare that the above information is true to the best of my knowledge.
Languages
- English
- Hindi
- Kannada
- Tamil
- Telugu
Personal Information
- Date of Birth: 05/31/87
- Nationality: Indian
Timeline
Program Manager
Tata Consultancy Services
09.2022 - Current
Project Manager
Tata Consultancy Services
09.2020 - 08.2022
Senior Lead – Infrastructure Delivery
Refinitiv India Shared Services Pvt Ltd.
01.2016 - 08.2020
Asst. Manager – Tech Support
Lukup Media Pvt. Ltd
07.2015 - 01.2016
Transmission Engineer
ZTE Telecom Pty Limited
04.2015 - 05.2015
Change Operations Manager
SingTel Optus Pty Limited
09.2010 - 04.2015
DSL Fault Repair Engineer
Bharti Airtel Limited
01.2010 - 08.2010
Hardware Engineer
Smile Technologies
08.2008 - 01.2010
Bachelor of Science -
Vivekananda Degree College
Higher Secondary Certificate -
Vivekananda Pre-University College
Secondary School Leaving Certificate -
Bangalore Public English School
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