Would like to Master in Digital Marketing
Santhosh Pedakotla
Project Coordinator
Machida
Summary
Results-oriented Project Manager with 8+ years of experience in Japanese interpretation and project management. Proficient in guiding cross-functional teams to success in print-digital media and automotive sectors. Adept at managing complex projects, developing comprehensive project plans, and fostering strong client relationships. Exceptional technical knowledge, coupled with mastery of Agile and Waterfall methodologies, ensures timely delivery and adherence to project specifications. Detail-oriented, organized, and meticulous employee who works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2025
2025
years of professional experience
15
15
years of post-secondary education
3
3
Certifications
5
5
Languages
Work History
Senior Software Engineer/IT Project Coordinator
Nihon Technology Pvt.ltd
7 2022 - Current
- Lead project communication and operations management, leveraging Agile methodologies to enhance team collaboration
- Develop and monitor project schedules, ensuring milestones are met and deliverables exceed client expectations
- Conduct regular evaluations of project processes, implementing improvements based on feedback and performance metrics
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Monitored project progress, identified risks and took corrective action as needed.
Project Manager
Hogarth World Wide
03.2021 - 06.2022
- Collaborated with stakeholders to define project concepts, creating actionable plans that align with client visions
- Directed a multidisciplinary team, ensuring accountability and proactive problem-solving throughout project lifecycles
- Evaluated project outcomes, utilizing data to identify areas for enhancement and efficiency improvements
- Understand the project requirements, scope, and client expectations.
- Develop detailed project timelines and schedules, ensuring milestones are clearly outlined and met.
- Coordinate resources, both internal (designers, artworkers, and production teams)
- Serve as the main point of contact for clients, ensuring clear and consistent communication throughout the project lifecycle.
- Facilitate the proofing process, obtain client approvals at various stages of the project, and ensure all feedback is addressed before final production.
- Handle any issues or challenges that arise during the production process, including delays, quality concerns, or client dissatisfaction.
- Proactively identify potential risks and work to mitigate them, whether they relate to production delays, budget overruns, or client changes in requirements.
- Regularly update clients on the progress of their projects, providing clear timelines and addressing any changes or challenges that may impact delivery.
- Work closely with the creative, design, and production teams within Hogarth Worldwide to ensure the smooth execution of print jobs.
- Collect and incorporate client feedback during the process to ensure that final outputs align with their expectations.
- Maintain accurate records of project timelines, budgets, and approvals. Ensure that all project documentation is complete and accessible for future reference.
- After the completion of a project, conduct post-project evaluations to identify areas for improvement and document lessons learned for future projects.
Japanese Interpreter and Projects Coordinator
Mithra Kyokuto Kaihatsu Kogyou
04.2019 - 03.2021
- Provided interpretation services to facilitate effective communication between Japanese clients and internal teams
- Managed project expectations, developed detailed project plans, and coordinated business travel and events
- Applied Kaizen, Kanban, and Japanese 5S methodologies to optimize project workflows
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Facilitated clear understanding of technical concepts for non-English speaking clients through precise interpretation of presentations and training materials.
- Bridged language gaps within the organization, fostering stronger relationships between international teams.
- Increased efficiency in project management through timely interpretation of project updates and progress reports between English and Japanese-speaking teams.
- Monitored progress of translation projects and reported issues to appropriate personnel.
Global Safety and Pharmacovigilance Associate II
SyneosHealth
02.2018 - 02.2019
- Translated and reviewed technical documents between Japanese and English to support team understanding and compliance
- Coordinated with onsite and internal teams, ensuring quality assurance before deliverables were sent to clients.
- Proficiency in pharmacovigilance software (e.g., Argus, Veeva, or SafetyDB) and Microsoft Office tools (Word, Excel, PowerPoint).
- Collaborating with both internal and external stakeholders to ensure safety and compliance.
- Assist in evaluating the relationship between adverse events and the suspect drug.
- Communicate pharmacovigilance activities and report findings to clients.
- Contribute to the development of risk management plans and safety reviews.
- Suggest and implement improvements in pharmacovigilance processes.
Japanese Customer Support
Groupon
11.2016 - 02.2018
- Delivered exceptional customer support, leveraging technical knowledge to resolve complex issues effectively
- Maintained adherence to service level agreements (SLAs), ensuring timely ticket resolution and escalations as needed
- Improved customer satisfaction by providing timely and professional support to clients and stakeholders.
- Reduced customer complaints by improving communication between support teams and customers.
- Reduced wait times for customers seeking assistance by proactively approaching them and offering support during overnight hours.
- Streamlined customer support processes for increased efficiency and improved response times.
- Managed high-volume inquiries with professionalism, ensuring all customers felt valued and supported.
- Provided timely support to clients, resulting in increased customer satisfaction and retention rates.
- Supported business growth by consistently receiving positive feedback from customers, leading to increased referrals.
- Analyzed customer feedback data to identify areas where improvements could be made within the support department''s operations strategically.
Education
Bachelor of Arts - Japanese
EFL University
04.2001 - 01.2016
Intermediate - Bi.P.C - Science
SRR and CVR Junior College
Secondary School Certificate (SSC) - undefined
Vignan Bharath Public School
Skills
Agile methodologies
Waterfall methodologies
Work Breakdown Structure (WBS)
Project Planning
Argus
Zendesk
OCP
FIDO
Jira
ServiceNow
Microsoft Azure
AWS Services
Windows Administration
Adobe Photoshop (PSD)
InDesign (INDD)
Proficient in [Japanese & English]
Software development lifecycle
Project leadership
Problem-solving mindset
Project documentation
Team reporting
DevOps best practices
Project management
Workflows and queries
Time management expertise
Requirements gathering
Scope development
Continuous integration and deployment
System updates
System administration
Analytics
Project planning
Customer support
Dashboard creation
Certification
Microsoft Azure Fundamentals
Scholarshipsandtraining
- JENESYS, Participated in a 10-day international exchange program held in Tokyo and Fukushima., 05/01/14
- Japan Language Teacher Training, Completed the course organized by the Japan Foundation., 08/01/15
Projectsoverview
- Japanese Customer Support: Enhanced customer experience through empathetic communication and effective issue resolution.
- Global Safety and Pharmacovigilance: Ensured quality control and seamless document translation for internal processes.
- Japanese Interpretation and Project Coordination: Facilitated smooth interactions between clients and teams, utilizing effective project management strategies.
Disclaimer
I hereby declare that the information provided in this resume is accurate and true to the best of my knowledge., Santhosh Kumar, 11/11/24
Corecompetencies
Agile & Waterfall methodologies, Work Breakdown Structure (WBS), Project Planning, Argus, Zendesk, OCP, FIDO, Jira, ServiceNow, Microsoft Azure, AWS Services, Windows Administration, Microsoft Office Suite, Japanese, English, Telugu, Tamil, Hindi, Adobe Photoshop (PSD), InDesign (INDD)
Interests
Would like to learn any one Programming Language
Playing Keyboard
I taught myself how to play the keyboard by learning chords, scales, and techniques to play melodies. While my understanding of music theory is still developing, I have a solid grasp of the basics and can play a variety of songs by ear. I'm continually working to improve my skills and enjoy exploring new pieces as I progress.
Timeline
PMP - Project Management Professional
11-2024
Microsoft Azure Fundamentals
09-2022
Project Manager
Hogarth World Wide
03.2021 - 06.2022
Japanese Interpreter and Projects Coordinator
Mithra Kyokuto Kaihatsu Kogyou
04.2019 - 03.2021
Global Safety and Pharmacovigilance Associate II
SyneosHealth
02.2018 - 02.2019
Japanese Customer Support
Groupon
11.2016 - 02.2018
JLPT N3
07-2015
Bachelor of Arts - Japanese
EFL University
04.2001 - 01.2016
Intermediate - Bi.P.C - Science
SRR and CVR Junior College
Secondary School Certificate (SSC) - undefined
Vignan Bharath Public School
Senior Software Engineer/IT Project Coordinator
Nihon Technology Pvt.ltd
7 2022 - Current