Santhosh Rapaka
Visakhapatnam,AP
Summary
Proactive and results-driven professional with experience at ANI and Shipyard, excelling in customer service and technical support. Demonstrated ability to enhance user experience and store efficiency through effective problem-solving and team collaboration. Skilled in stock replenishment and system troubleshooting, significantly reducing downtime and improving customer satisfaction.
Overview
4
4
years of professional experience
Work History
Store Assistant
ANI
Visakhapatnam
05.2022 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
Computer Assistant
Shipyard
Visakhapatnam
11.2020 - 04.2021
- Improved user experience with proactive troubleshooting and efficient problem resolution.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided technical support for hardware and software issues, reducing downtime for users.
Education
Bachelor of Science - Bsc Computer Science
Hinduthan Shipyard Degree College
Scindia, VisakhapatnamSkills
- Customer Assistance
- Customer Service
- Store maintenance
- Team Collaboration
- Workplace Cleanliness
- Store safety
- Stock replenishment
Timeline
Store Assistant
ANI
05.2022 - Current
Computer Assistant
Shipyard
11.2020 - 04.2021
Bachelor of Science - Bsc Computer Science
Hinduthan Shipyard Degree College