Santhosh Ravichandran
CHENNAI
Summary
To work in an organization with a professional driven environment where I can utilize and escalate my skills and knowledge which will enable me to fulfill my career goals. Resourceful Client Service Representative known for high productivity and efficient task completion. Specialize in client communication, problem resolution, and data management. Excel in active listening, empathy, and patience to enhance client satisfaction and loyalty. Navigate challenging situations with poise and professionalism, ensuring positive outcomes.
Overview
4
4
years of professional experience
Work History
Documentation & Sales Officer
Switrus Holidays
CHENNAI
02.2024 - Current
- Established and nurtured strong customer relationships to achieve high satisfaction levels.
- Grew assigned territory significantly through effective engagement and marketing strategies.
- Promoted products and services by contacting current and potential clients.
- Resolved customer complaints effectively, enhancing overall sales and service experience.
Client Partner
Access Healthcare
CHENNAI
11.2022 - 01.2024
- Maintained current knowledge of emerging technologies impacting customer experience.
- Drove resolution of customer escalations through direct client engagement.
- Protected confidential client information, ensuring use only for official purposes.
- Implemented initiatives to enhance overall customer service and experiences.
Biometric Officer
VFS global
CHENNAI
11.2020 - 07.2022
- Managed back-end operations efficiently as visa officer in VFS and the U.S. consulate.
- Utilized document management system to maintain organized and accessible company files.
- Directed strategic planning and execution of organizational goals to enhance productivity.
- Provided insights to drive necessary changes in operational procedures for improved efficiency.
Education
BE - Civil Engineering
MAM COLLEGE OF ENGINEERING
Trichy07-2017
Diploma - Advance Diploma in Airline And Airport Managment
PTC
Chennai 04-2020
Skills
- Microsoft Excel and Office
- C programming
- Sales leadership
- Organizational skills
- Customer relationship management
- Communication skills
- Time management
- Team collaboration
- Client engagement
- Staff supervision
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Elementary (A2)
A2
Malayalam
Elementary (A2)
A2
Awards Certificates
- Won Bronze medal in Taekwondo Competition
- Won second prize in intercultural competition
- Participated in Milan 17 competition
- District level in shuttle
- Participating in various presentation and meetings
Extra Activities Hobbies
- Riding a bike
- Listening to music and the broadcast
- Reading books
- Fitness Freak
Personal Traits
- Self-Confident
- Open-minded
- Cooperative
- Pro-active
- Optimize
Disclaimer
I hereby declare that the above information is correct to the best of my knowledge
Timeline
Documentation & Sales Officer
Switrus Holidays
02.2024 - Current
Client Partner
Access Healthcare
11.2022 - 01.2024
Biometric Officer
VFS global
11.2020 - 07.2022
BE - Civil Engineering
MAM COLLEGE OF ENGINEERING
Diploma - Advance Diploma in Airline And Airport Managment
PTC
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