Summary
Overview
Work History
Education
Skills
Children
Maritalstatus
Workshopstrainingprogramsattended
Personal Information
Timeline
Generic

SANTHOSH SEBASTIAN

Chennai

Summary

Entrepreneurial leader known and regarded for ability to penetrate new markets, produce impressive results and grow market share profitability. Adept at securing loyalty and forging strong relationships. Experienced and proven at having intelligent interactions and with Asians, Europeans, Americans and Africans at all levels. Cool under pressure and dedicated to delivering promised objectives. An avid user of technology with a keen desire to learn.

Overview

32
32
years of professional experience

Work History

Founder & Principal Consultant

FIRST EDGE ESTATES
Chennai
05.2019 - Current
  • Founded First Edge Estates, a full-service brokerage firm specializing in residential and commercial properties
  • Built the company from the ground up, establishing a comprehensive business plan and setting strategic goals for growth
  • Identified a gap in the local market for a firm catering to a niche of high-value clientele
  • Developed clear guidelines and procedures for agent success, ensuring efficient and compliant operations
  • Established ambitious yet achievable revenue targets
  • Cultivated a culture of collaboration and high performance, networking with a base of over 1500 real estate professionals
  • Implemented client-centric processes, guaranteeing exceptional service and exceeding expectations
  • Thereby adding the US Consulate, Thai Consulate, ICICI Prudential Insurance and several other high-value clients such as the former Chairman of IOCL, former Chief Secretary of Andhra Pradesh, owners of 57 Poes, and many more to our clientele.

Head – Realty Business

GLOBAL ADJUSTMENTS
Chennai
12.2015 - 04.2019
  • Set up the real estate division for non expat business
  • Formulated and implemented the revenue as well as operational strategy to provide a best-in-class experience to some of the premium clientele
  • Provide direction and support to a team of tele callers, realtors and support staff to provide a seamless client experience adopting some of the time-tested best practices in real estate
  • Reported to the President and on a dotted line to founder CEO of the company
  • Was instrumental in setting up a new business vertical and making it profitable within the very first year of operations
  • Lead several new business acquisitions which included, the US Consulate, Thai Consulate, Exeltis India, Kanishk Steels, Meridian Group (Go Colors) and several other corporates and HNIs
  • Spearheaded the development and execution of marketing campaigns that generated a 100% increase in qualified leads
  • Ensured compliance with all real estate laws and regulations, including RERA
  • Cultivated strong relationships with clients, agents, and industry partners, fostering a collaborative and healthy work culture.

Director – Sales & Operations

UNIVERSAL RELOCATIONS
Chennai
04.2011 - 12.2014
  • Led sales and operations for the US –India relocation business
  • Provided leadership and direction to the Sales and Contracts team of 8 professionals vital to driving sales growth in all major domestic and international markets
  • Reported to the President of the company
  • Renewed and consolidated international alliances with all major partners in the US, UK, and Australia
  • Coordinated internal resources to provide best-in-class pre-sale and after-sale service to clients that included major accounts
  • Increased market penetration that drove sales turnover from $1.4M to over $4M in a 3-year period
  • Developed and implemented quality processes for sales and customer services management that were instrumental in securing the FIDI accreditation
  • Led and served on cross-functional proposal development teams that prepared and submitted new proposals
  • Effectively led international project teams to proven results across lines of business, geographic borders, time zones, and cultures.

Independent Consultant

03.2009 - 04.2011
  • Independent consultant offering consultancy in the areas of event planning & budgeting, customer relationship management programs, training & development
  • Planning and support consultancy for Eyeball Media – an event management company
  • Training services for Life Academy – a center for learning and self-development, on Life Skills, Emotional Intelligence, and Soft Skills.

General Manager – Sales, Marketing & Customer Care

S & P FOUNDATION
Chennai
11.2007 - 02.2009
  • Key result areas included setting up the sales and customer service department apart from playing an active role in product development and brand building initiatives
  • Contributed extensively from a sales’ and marketing perspective to the design, development, pricing, and positioning of a 2-acre villa project and an 80-acre integrated township project
  • Providing inputs based on market realities to projects team including consultants and international architects
  • Instrumental in creating a strong New Age product position including pricing and project lunch
  • Created and administered a complete sales and customer care process manual
  • Set individual KRA’s for all sales & customer Care staff
  • Negotiate with HFI’s for project clearance and preferential funding rate
  • Set processes for interdepartmental coordination until project handover and ensure compliance to contractual obligations.

Senior Manager-Sales & Marketing

NITESH ESTATES
Chennai
05.2006 - 11.2007
  • Responsibilities apart from the core function of sales and marketing management included, identifying land plates, in line with company objectives
  • Develop a strong network of realtors to source properties
  • Ensure financial feasibility of identified properties, recommend or reject projects depending on market realities such as the existence of an end market, expected absorption rates, available infrastructure, market preference in terms of specs, amenities, size, pricing
  • Independent Charge of the Chennai Location
  • Successful in creating a strong network of property consultants.

Senior Manager-Sales & Marketing & Customer Care

JAIN HOUSING
Chennai
12.2002 - 04.2006
  • Lead the sales, marketing, and customer care departments
  • Prime responsibilities included the overall marketing cycle of identifying, developing, marketing, and selling niche properties with healthy gross margins
  • As head of the customer care, was responsible for the CRM processes
  • Complete relationship management of after-sales transactions
  • Oriented and motivated the sales and customer care team to deliver a positive home buying experience
  • Recorded growth of 32% year on year with significant new business initiatives
  • Recognized for being the most innovative employee
  • Surpassed $40M in annual sales in the year 2006
  • Led a team that handled over 15 projects with a net base of over 2500 customers on all pre and post-sales client transactions
  • Re-oriented the team’s focus to become more customer-centric
  • Improved the customer services departments’ efficiency by optimizing resources and by continuous review of internal processes
  • Qualified vendors for the development of a customized CRM package for Sales and Customer Service Departments and contributed extensively during the design, development, and implementation of the solution.

Manager-Business Development

ALTECH STAR SOLUTIONS
Chennai
01.2000 - 11.2002
  • Instrumental in successfully marketing, a high-end medical imaging software virtually from start to over 200+ installations within a short span of three years
  • Identified and developed international channel partners in diverse markets such as Indonesia, Malaysia & Singapore
  • Successfully forged consultative alliances with leading medical institutions like CMC Vellore, Apollo Hospitals, AIIMS-Delhi for domain expertise
  • Formulated strategic alliances with Olympus Endoscopes, Karl Storz Cameras & Toshiba Ultrasounds for selling our software as OEM.

Senior Account Executive / Marketing Specialist

FedEx
Riyadh
04.1996 - 12.1999
  • New business acquisition, retention, and manage receivables from client accounts were the key result areas
  • Went on to become the marketing specialist for the Kingdom of Saudi Arabia
  • Role required preparation of the annual marketing budget and develop a country-specific marketing plan
  • Coordinate with the regional headquarters in Dubai to roll out regional marketing programs
  • Liaise with various vendors and agencies across Saudi Arabia
  • Also had the responsibility to administer the Global Brand Identity of FedEx in Saudi Arabia
  • Twice recipient of, Bravo Zulu, an award conferred for professional excellence by FedEx
  • Some key accounts signed include Coke, Pepsi, McDonnell Douglas, Hughes Aircraft & Lucent Technologies.

Senior Sales Executive

BLUE DART EXPRESS
Chennai
02.1994 - 03.1996
  • Role required acquiring new business, retaining and developing existing accounts, and controlling receivables
  • Awarded, Best Employee, in May 1995
  • Actively participated in the ISO Certification Process for the Sales function.

Sales Consultant

SHELTERS-CITIHOME
Chennai
01.1992 - 02.1994
  • Responsible for increasing the share of loan accounts from builders
  • Highest loan source (50 loans booked) during the event Prop-Shop 93
  • Awarded, Best Employee, in Sep 1993
  • Achieved the highest conversion of 24 apartments sold for Alacrity Housing in a short span of three days at the event.

Education

B.Sc. (Mathematics) -

Loyola College, University of Madras
01.1990

Skills

  • International Sales/Business Development/People Development/Revenue Growth
  • Strategic Planning
  • New Business Development
  • Training & Development
  • Strategic Alliances
  • Relationship Building
  • Thoughtful Negotiations
  • Consultative Sales
  • Team Building & Leadership
  • Key Account Management
  • Product Launch/ Promotion

Children

3

Maritalstatus

Married

Workshopstrainingprogramsattended

  • Sales Skill Training – Citibank N.A. India
  • Essential Selling Skills (APPCOM) - Blue Dart-FedEx, India
  • GSP Manager Training - FedEx, Saudi Arabia
  • Brand You - Personal Branding Workshop. India
  • NLP Basic Program – Programming the mind for personal effectiveness

Personal Information

Date of Birth: 08/02/69

Timeline

Founder & Principal Consultant

FIRST EDGE ESTATES
05.2019 - Current

Head – Realty Business

GLOBAL ADJUSTMENTS
12.2015 - 04.2019

Director – Sales & Operations

UNIVERSAL RELOCATIONS
04.2011 - 12.2014

Independent Consultant

03.2009 - 04.2011

General Manager – Sales, Marketing & Customer Care

S & P FOUNDATION
11.2007 - 02.2009

Senior Manager-Sales & Marketing

NITESH ESTATES
05.2006 - 11.2007

Senior Manager-Sales & Marketing & Customer Care

JAIN HOUSING
12.2002 - 04.2006

Manager-Business Development

ALTECH STAR SOLUTIONS
01.2000 - 11.2002

Senior Account Executive / Marketing Specialist

FedEx
04.1996 - 12.1999

Senior Sales Executive

BLUE DART EXPRESS
02.1994 - 03.1996

Sales Consultant

SHELTERS-CITIHOME
01.1992 - 02.1994

B.Sc. (Mathematics) -

Loyola College, University of Madras

Similar Profiles

CREATE PROFILE
SANTHOSH SEBASTIAN