SANTHOSH SOMAPPA
Associate Manager
Bengaluru,KA
Summary
With over 14 years of IT industry experience, successfully navigating Automation Lifecycle, Business Intelligence reporting, Service Introduction, Service Management, Change Management, and Risk Management. Leveraging technical and business acumen to effectively communicate with Client Stakeholders across Europe and North America. Expertise in relationship management with Clients, providing continual support, issue resolution, and ensuring seamless project closure. Consistently delivering client projects that meet and exceed expectations while effectively managing RAID and post-go-live support.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
5
5
Certifications
Work History
Data Engineering Associate Manager
ACCENTURE SOLUTIONS PRIVATE LIMITED
11.2022 - 07.2024
- Led end-to-end automation lifecycle — from opportunity identification, requirement gathering, solution design, to deployment and maintenance.
- Collaborated with cross-functional teams (QA, DevOps, Operations, Business Units) to source and prioritize automation opportunities.
- Facilitated automation idea discovery workshops, leading to a pipeline of 50+ automation use cases across multiple departments.
- Developed and maintained automation roadmaps in alignment with project goals and enterprise automation strategy.
- AUS Mining Client
Data Engineering Associate Manager
ACCENTURE SOLUTIONS PRIVATE LIMITED
11.2021 - 10.2022
- Create Executive presentations for Leadership to represent delivery summary and trending Incidents/Requests analysis in AMS area.
- Managed the incident communications during service disruptions and send executive root cause summary to leadership.
- Initiated CIP within teams and drove innovation mindset which helped in deploying multiple SIPs which led to greater savings.
- Driving performance for aligned teams and to build in processes to bring in consistency of performance and compliance on all metrics.
- US Group Insurance Client
Application Development Team Lead
ACCENTURE SOLUTIONS PRIVATE LIMITED
05.2020 - 05.2021
- Setup Offshore teams in AMS for the new project and drove all Client meetings on requirement gathering and training sessions.
- Created a high performing team who are motivated and ensured SLA compliance through peak period where the volumes were 30% higher than usual.
- Gathered and document business requirements for Client reports. Participated in requirement meetings to understand business needs and identified and documented detailed rules.
- Setup BCP for the project in multiple locations by interacting with several stakeholders.
- Initiated PGA review process for Incidents and Change across the project which increased the quality of updates on Service Now improving Customer satisfaction.
- Created multiple dashboard and reports in Service Now for trending analysis.
- Application Development Team Lead
Application Development Team Lead
ACCENTURE SOLUTIONS PRIVATE LIMITED
09.2016 - 04.2020
- Managing production support & development team and ensure the agreed client projects are delivered meeting the client expectations.
- Ensured team meets SLA Compliance for the Contractual reports and was part of requirement gatherings for BI projects.
- Field extractions, mapping and Transformations using RegEx.
- Developing Splunk Dashboards and Visualization. Creating Scheduled Reports.
- Creating Pivots, data models, tags for various use cases.
- Responsible for Delivery of Operational Readiness for New or Changed services.
- To ensure changes introduced by programs & projects into Live service have no impact on availability and performance of these services.
- Acted as Service Manager and reported P1-P2 incidents to leadership and managed the incident calls.
- Managed the Critical/High incident communications during disruptions and sent the executive root cause summary.
- Managed the budget for respective area for driving CIP activities to automate/find best practices to drive savings.
- Involved in end-to-end change and release management activities.
- Involved in analyzing the impact and risk of changes and chaired CAB meetings.
- Responsible for Annual Simulation Exercise where the critical resources test the applications supported within stipulated RTO.
- Ensured successful completion of multiple Information Security Assessment and BCP Audit Assessments for the project.
- Communicating risk policies and processes for the project, manage operational risks, assure controls are operating effectively.
- Managing Risk register for the project, schedule meetings with Client to discuss on the risks in the project.
- UK Insurance Client
Developer
ACCENTURE SOLUTIONS PRIVATE LIMITED
12.2009 - 08.2016
- Analyzing the business requirements and assigning it to technical teams to work on the projects.
- Worked & contributed to all phases of SDLC life cycle for multiple BI projects.
- Involved in Designing Universe and modification of existing universe based on user requirements.
- Creation of BO reports in BO 5.1.6 and BO XI R2. Used joins, contexts to resolve loops.
- Implemented Drill down, drill up and used sections in BO reports.
- Involved in adding new classes and objects to universes in Cognos and create reports for business.
- Have dealt with business users on various projects to take business requirements and built reports from scratch.
- Worked on BI related changes for different applications, database that involved understanding the requirements & functional specifications, Proper documentation for future use, Impact analysis for requirement changes.
- Involved in UAT and Go Live activities on multiple projects.
- Have worked on Remedy ITSM tool and been involved in resolving incidents, raising changes for code changes.
- Published and Scheduled Business Objects Reports to Users.
Education
Master of Computer Applications -
Visvesvaraya Technological University
Bengaluru, India 04.2001 - 01.2009
Skills
SERVICE NOW
Certification
Prompt Engineering for ChatGPT
Timeline
Data Engineering Associate Manager
ACCENTURE SOLUTIONS PRIVATE LIMITED
11.2022 - 07.2024
Data Engineering Associate Manager
ACCENTURE SOLUTIONS PRIVATE LIMITED
11.2021 - 10.2022
Application Development Team Lead
ACCENTURE SOLUTIONS PRIVATE LIMITED
05.2020 - 05.2021
Application Development Team Lead
ACCENTURE SOLUTIONS PRIVATE LIMITED
09.2016 - 04.2020
Developer
ACCENTURE SOLUTIONS PRIVATE LIMITED
12.2009 - 08.2016
Master of Computer Applications -
Visvesvaraya Technological University
04.2001 - 01.2009
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