Santhosh Sridhar
Chennai
Summary
Dynamic CDD Operations Manager with a proven track record at Standard Chartered Bank, excelling in cross-functional communication and quality assurance controls. Spearheaded a team to enhance due diligence processes, achieving significant improvements in regulatory compliance. Renowned for exceptional team leadership and strategic problem-solving, consistently delivering results beyond expectations.
Overview
12
12
years of professional experience
Work History
CDD Operations Manager
Standard Chartered Bank
Chennai
07.2021 - Current
- Managing a team of 12 FTEs as part of BB PRR, onboarding, and RFI processes as part of CDD COE Ops.
- Performs the role of CDD advisory (CFCC delegate) and provides sign-offs and approvals on adverse news, PEP, and sanction news regarding clients and connected parties.
- Coordinating with key stakeholders, i.e., auditors, compliance, operations, and legal.
- Delegated work to staff, setting priorities and goals.
- Ensuring that the Key Procedural Control Instance (KPCI) and Operational Risk Index (ORI) are on track.
- Monitoring changes in country-specific requirements and guiding sales/business for the smooth functioning of the KYC process.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Prepared staff work schedules and assigned team members to specific duties.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Mitigated business risks by working closely with staff members and assessing performance.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Presented performance and productivity reports to supervisors.
- Measured and reviewed performance via KPIs and metrics.
Client Onboarding Specialist
UBS Business Solutions India Pvt Ltd
Hyderabad
12.2019 - 07.2021
- Managed a team of 15 members for performing KYC periodic reviews.
- Performing periodic reviews for different types of clients (which include Corporates, Banks, Individuals, SPE/SPV, Trusts, and Foundations) and ensuring that regulatory deadlines are met by maintaining high quality.
- Handling the client-side requests and acting as the face of the business.
- Assisting the Subject Matter Expertise and Global Compliance team on cases that require financial crime approvals pertaining to vulnerable businesses, sanctions, and reputation.
- Maintaining data quality on Tableau reporting for the overall KYC Reviews team.
- Tracked regulatory changes related to AML and KYC requirements.
- Analyzed customer data to identify suspicious activity or potential money laundering schemes.
- Provided guidance to junior analysts during complex investigations.
- Drafted reports summarizing findings from KYC reviews and investigations.
- Assisted in the investigation of fraudulent transactions and related activities.
- Responded promptly to inquiries from customers regarding KYC policies and procedures.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Senior Analyst (SME)
Societe Generale Global Solutions Centre
Chennai
01.2018 - 11.2019
- Performing KYC reviews for the clients, which include CDD (Customer Due Diligence), EDD, and screening of beneficial owners, officers, and sanction list checks.
- Liaising with the onshore team in case of sanctions, embargoes, and reputational hits found.
- Performs a 4-eye quality check on files for which the reviews were conducted by the production analyst.
- Advised senior management regarding improvements that can be made in existing processes related to KYC and AML compliance.
- Drafted reports detailing the results of KYC investigations, including recommendations for further action if necessary.
- Worked closely with legal counsel when dealing with complex cases involving potential fraud or criminal activities.
- Maintained up-to-date knowledge of regulatory changes affecting KYC and AML practices.
- Prepared periodic reports summarizing the results of ongoing KYC reviews.
- Conducted due diligence reviews on new customers based on KYC and AML standards.
- Maintained strong relationships with external stakeholders such as law enforcement agencies and financial institutions, as needed.
- Monitored daily transactions for unusual patterns or activities that may indicate money laundering or terrorist financing activities.
Process Specialist
Cognizant Technology Solutions
Singapore
04.2015 - 08.2017
- Performing the role of Team Lead by supporting the team onshore.
- Performing periodic reviews for different types of clients (which include Corporates, Banks, Individuals, SPE/SPV, Trusts, and Foundations) and ensuring that regulatory deadlines are met by maintaining high quality.
- Operational processing of the Customer Identification Program across all Asia-Pacific (APAC) clients.
- Dealing with and resolving issues and queries that arise.
- Conducting team meetings and creating awareness about the procedural changes in CIP requirements.
- Accredited as a "High-Risk Global Approver" from the client side.
- Handling daily reports and updating the MIS for the overall KYC reviews team.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Analyzed key performance indicators to identify effective strategies.
- Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Associate Analyst
Wipro Limited
Chennai
09.2013 - 02.2015
- Opening new accounts in our books for all types of customers, and maintenance of customer records for trade purposes.
- Manage static data, set up client and account in SDS.
- Working with key stakeholders, the IT team, and others to ensure the SLA is met also includes conference calls with stakeholders and the Reference Data IT team to resolve the issue.
- Handling the group mailbox and supporting team members in their normal BAU, in case of high volume.
- Involved in projects related to process improvements, gathering data and facts to eradicate the gap between the processes.
- Ability to manage multiple projects effectively and ensure it is performed according to the ETA.
- Liaise with internal and external customers for information.
Education
MBA - Finance
SRM Valliammai Engineering College
Chennai06-2013
B.Com - Commerce
A.M. Jain College
Chennai06-2011
Skills
- Cross-functional communication
- Quality assurance controls
- Business and operations management
- Problem-solving
- Team leadership
- Performance management
- Suspicious activity reporting
- Enhanced due diligence
- Customer due diligence
- Regulatory reporting
- Anti-money laundering
- Budgeting and forecasting
Timeline
CDD Operations Manager
Standard Chartered Bank
07.2021 - Current
Client Onboarding Specialist
UBS Business Solutions India Pvt Ltd
12.2019 - 07.2021
Senior Analyst (SME)
Societe Generale Global Solutions Centre
01.2018 - 11.2019
Process Specialist
Cognizant Technology Solutions
04.2015 - 08.2017
Associate Analyst
Wipro Limited
09.2013 - 02.2015
MBA - Finance
SRM Valliammai Engineering College
B.Com - Commerce
A.M. Jain College
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