SANTHOSH THOMAS
Ahmedabad
Summary
Dynamic Workshop Manager at Gmmco Limited with a proven track record in implementing safety protocols and process improvements that enhanced productivity and reduced costs. Skilled in technical troubleshooting and customer relationship management, I effectively led teams to achieve strategic goals while maintaining high standards of service quality.
Overview
30
30
years of professional experience
Work History
Workshop Manager
Gmmco Limited
Kannur
07.2023 - Current
- Developed and implemented safety protocols for the workshop.
- Scheduled preventive maintenance programs for tools, machines, and equipment in the workshop.
- Implemented process improvements that increased productivity while reducing costs.
- Established policies and procedures that ensured safe working conditions in the shop.
- Maintained records of all activities related to the operation of the workshop.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
- Consulted with staff on resolution of complex service issues.
- Monitored inventory levels of parts and supplies needed for operations.
- Kept workshop operations in line with budget limitations and schedule demands.
Manager-Product Support
Gmmco Limited
Ahmedabad
09.2021 - 07.2023
- Focused on untouched customers, given awareness about proper maintenance, using genuine parts, etc.
- Given guidance to team members for proper communication with customers.
- To update the Aftermarket support programs in utilize maximum benefit to customers
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Manager- Sales
Gmmco Limited
Ahmedabad
09.2019 - 09.2021
- Established relationships with key clients, while maintaining existing customer base.
- Monitored market trends, competitor activities, and product developments to adjust sales strategies accordingly.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prioritized focus on CAT 424 BHL, 2021 SWL & 216B3 SSL
Manager-Product Support (BCP)
Gmmco Limited
Ahmedabad
09.2015 - 09.2019
- Provide proper guidance to team members
- Monitor team performance and giving feedback.
- Meeting customers
- Giving technical support to team such as troubleshooting etc.
- Preparing and sending reports
- Timely completion of PIP and PSPs
- Strict adherence on company metrics
Senior Engineer-Product Support
Gmmco Limited
Ahmedabad
07.2003 - 09.2015
- Specialize in the maintenance and repair of CAT backhoe loaders, with hands-on experience in servicing major components, including transmissions, axle assemblies, hydraulic cylinders, control valves, hydraulic pumps, Steering HMU, and electrical systems.
- Conduct hydraulic troubleshooting of backhoe loaders, ensuring efficient operation and minimal downtime.
- Perform maintenance, repairs, and troubleshooting of small wheel loaders, including brake systems, hydraulic systems, transmissions, electrical systems, and engine systems.
- Utilize Caterpillar service information systems and company procedures, including ET, SIS, TMI, specifications, manuals, and parts books, for accurate troubleshooting and repair of machines.
- Ensure the proper use and maintenance of all diagnostic tools, returning them in good condition.
- Accurately prepare and submit detailed service reports.
Service Engineer
MEHER ENTERPRISE
Rourkela
11.1996 - 06.2003
- Maintenance and troubleshooting of JCB backhoe loaders and wheel loaders.
- Parts and Service Contract Management
- Daily service report preparation
Trainee Engineer
BEE-DEE-M-n-S
Rourkela
09.1995 - 08.1996
- Workshop training on Assembly and troubleshooting on Perkins 1000 series Diesel Engines.
Education
Diploma In Technology In Automobile Engineering - Automotive Engineering
Hindustan Institute of Engineering
Chennai04-1995
Skills
- Workshop safety
- Preventive maintenance
- Process improvement
- Performance analysis
- Technical troubleshooting
- Customer relationship management
- Team leadership
- Action planning
- Effective communication
- Problem resolution
Accomplishments
- Best Support Engineer Award- Gmmco Limited in 2018
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Oriya
Intermediate (B1)
B1
Bengali
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2
Gujarati
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Workshop Manager
Gmmco Limited
07.2023 - Current
Manager-Product Support
Gmmco Limited
09.2021 - 07.2023
Manager- Sales
Gmmco Limited
09.2019 - 09.2021
Manager-Product Support (BCP)
Gmmco Limited
09.2015 - 09.2019
Senior Engineer-Product Support
Gmmco Limited
07.2003 - 09.2015
Service Engineer
MEHER ENTERPRISE
11.1996 - 06.2003
Trainee Engineer
BEE-DEE-M-n-S
09.1995 - 08.1996
Diploma In Technology In Automobile Engineering - Automotive Engineering
Hindustan Institute of Engineering
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