Santhosh V

In the role of Transport Manager at VRS Tours & Travels, oversight of transportation operations and logistics was a primary responsibility. This position involved coordinating travel schedules, ensuring vehicle maintenance, and optimizing routes for efficiency. Strong organizational skills were essential in handling various aspects of transport management, including driver supervision and customer service. Effective communication with clients and team members facilitated a seamless travel experience.

• Supervised a team of drivers and customer service representatives.
• Researched new destinations, attractions, services and activities in order to create attractive packages for customers.
• Handled travel arrangements for groups, couples, executives, and special needs clients.
• Analyzed data regarding traveler satisfaction surveys to identify areas needing improvement or enhancement.
• Asked open-ended questions to best understand client needs and determine best travel offerings.
• Ensured that all travel expenses were accurately tracked and reported on a timely basis.
• Provided customer service support to travelers while they were away from home base location.