Summary
Overview
Work History
Education
Skills
Serviceoperations
Languages
Carrierobjective
Timeline
Generic
SANTHOSHA M

SANTHOSHA M

Bangalore Rural District

Summary

Accomplished Sr. QA Engineer with a proven track record at Sangoma Technologies Pvt Ltd, recognized for enhancing product quality through comprehensive testing and effective collaboration. Proficient in Linux operating systems, with strong skills in troubleshooting and performance testing, leading to significant improvements in efficiency and customer satisfaction. A commitment to continuous improvement and problem-solving consistently drives successful project outcomes.

Overview

14
14
years of professional experience

Work History

Sr. QA Engineer

Sangoma Technologies Pvt Ltd
Bangalore
06.2020 - Current
  • Identified and logged defects in the bug tracking system and verified bug fixes.
  • Facilitated continuous improvement projects focused on reducing waste and increasing efficiency.
  • Developed and implemented comprehensive quality control procedures to ensure product compliance with industry standards.
  • Collaborated with development teams to resolve complex application problems.
  • Assisted developers in debugging application errors by providing reproducible steps.
  • Collaborated with quality team members and leaders to monitor conformance to quality standards.
  • Monitored production systems in order to detect any anomalies or unexpected behaviors.
  • Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
  • Participated in product development meetings, providing input on quality considerations.
  • Monitored bug resolution efforts and tracked successes.
  • Collaborated with engineering teams to establish quality criteria for new products.
  • Reviewed product design documents to provide feedback on usability and functionality.
  • Performed root cause analysis for detected faults and developed corrective actions.
  • Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
  • Conducted training sessions on quality standards and procedures for new employees and team members.
  • Designed performance tests to evaluate scalability of applications under high load conditions.
  • Coordinated with cross-functional teams to enhance product quality and performance.
  • Conducted manual testing of applications including functional, regression, integration, and system testing.

Sr.Technical Support Enginner and Team Lead

*astTECS Communication Pvt Ltd
Bangalore
07.2011 - 05.2020
  • Facilitated training sessions for new employees on company policies and procedures.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Organized client meetings to provide project updates.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Diploma - Electronics & communication engineering

SJEC Polytechnic
Bangalore
01.2011

PUC -

Govt. PU College
Doddaballapura, Bangalore rural Dist
01.2008

SSLC -

Sri Maruthi High School
Doddaballapura, Bangalore rural Dist
01.2006

Skills

  • Windows operating system
  • Linux operating system
  • Open source PBX systems
  • Asterisk
  • Troubleshooting
  • SIP protocols
  • ISDN protocols
  • PBX feature design
  • Call routing
  • Security testing
  • Test case creation
  • Postman tool
  • Git
  • Linux experience
  • Performance testing
  • Bug reporting
  • JIRA proficiency
  • Mobile testing
  • Load testing
  • Regression testing
  • Cross-browser testing
  • TestRail experience

Serviceoperations

  • Handling customer tickets based on their SLA support.
  • Helping R&D team to reproduce the customer’s issues.
  • Analyzing the complaints, discuss with the R&D department for taking the corrective action.
  • Helping QA team to improve the product quality.
  • Providing technical service support to our clients and resolving their issues / concerns.

Languages

  • English
  • Hindi
  • Kannada
  • Tamil
  • Telugu

Carrierobjective

To pursue a challenging career and be a part of an organization that would provide with opportunities to gain exposure to enhance my knowledge, abilities and proficiency and also to contribute towards the growth of the organization by sheer determination, skills and dedication.

Timeline

Sr. QA Engineer

Sangoma Technologies Pvt Ltd
06.2020 - Current

Sr.Technical Support Enginner and Team Lead

*astTECS Communication Pvt Ltd
07.2011 - 05.2020

Diploma - Electronics & communication engineering

SJEC Polytechnic

PUC -

Govt. PU College

SSLC -

Sri Maruthi High School

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SANTHOSHA M