SANTHOSHA KUMARA
BENGALURU
Summary
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
MANAGER HUB OPERATIONS
ARAMEX INDIA PVT LTD
03.2022 - Current
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
ASSISTANT MANAGER-HUB OPERATIONS
ARAMEX INDIA PVT LTD
02.2016 - 03.2022
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed and maintained knowledgeable and productive team of employees.
- Organized records of vehicles, schedules and completed orders.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Conducted research to address shipping errors and packaging mistakes.
HUB INCHARGE
ARAMEX INDIA PVT LTD
05.2015 - 02.2016
- Read Emails, followed oral, and written instructions and used technology to make recovery of Inbound Consoles
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Inspected load security and checked for damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Kept detailed records of deliveries and money received from customers.
ELECTRONIC DATA PROCESSING
ARAMEX INDIA PVT LTD
07.2011 - 05.2015
- Improved office operations by automating client correspondence, record tracking and data communications.
- Generating COD (cash on delivery) Invoices
- Data Entry For Courier and Cargo HAWB and monitory suspended customers account
DATA MANAGEMENT
UPS JET AIR EXPRESS PVT LTD
02.2007 - 05.2011
- Generating COD (cash on delivery) Invoices
- Courier and cargo shipment, data entry and setting it online for customers reference
- Downloading import invoices with customers tin numbers for check post purpose
- Export documents like invoice and packing list scanning and uploading in to web site
- Downloading Bill Of entries from site and dispatching to customers
- Printing shipping documents (CSB Report) for submitting customs at the time of cargo
clearance - Preparing Daily reports like Export report, exception report for import shipment and exception report for undelivered shipments and origin scan for export shipments
Education
Associate of Science - BACHELOR OF COMMERCE
ANNAMALAI UNIVERSITY
TAMILNADU06.2006
Skills
- Maintaining Permits
- Employee Relations
- Referral Network
- Operational Procedures
- Operational Efficiency
- Network Hubs
- Building Relationships
- Standard Operating Procedures Understanding
- Cost Control Improvements
- Electronic Filing System
Certification
- DANGEROUS GOODS REGULATIONS FOR STAFF OF FREIGHT FORWARDERS INVOLVED IN PROCESSING DANGEROUS GOODS -(CAREGORY 3)
Timeline
MANAGER HUB OPERATIONS
ARAMEX INDIA PVT LTD
03.2022 - Current
ASSISTANT MANAGER-HUB OPERATIONS
ARAMEX INDIA PVT LTD
02.2016 - 03.2022
HUB INCHARGE
ARAMEX INDIA PVT LTD
05.2015 - 02.2016
ELECTRONIC DATA PROCESSING
ARAMEX INDIA PVT LTD
07.2011 - 05.2015
DATA MANAGEMENT
UPS JET AIR EXPRESS PVT LTD
02.2007 - 05.2011
Associate of Science - BACHELOR OF COMMERCE
ANNAMALAI UNIVERSITY
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