Santhoshi D

• Working closely with the US Team and managing EMEA, APAC & Canada region portfolio
• Served as subject matter expert within the collections team, providing guidance and support to colleagues on complex cases.
• Trained new team members on scripts, company services, and collection strategies.
• Collaborated with the RPA team to optimize and streamline the collection process, enhancing efficiency & reducing manual intervention
• Utilize Oracle ERP system for transaction management
• Update notes and details in Get Paid tool for accurate record-keeping
• Handle reporting tasks such as applied and unapplied receipts
• Assist in preparing forecasting reports for financial planning
• Collaborated with cross-functional teams to identify areas for process improvement within collections department.
• Update new contact details in Get Paid tool when new accounts are added
• Working on withholding tax and following up with customer for WHT certificates and solving VAT related issues
• Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations, submitting refund and processing credit memos
• Establish and maintain effective and cooperative working relationships with account representatives
• Weekly and monthly reporting to direct supervisor (BRE report)
• Participate in weekly team planning meetings to discuss strategies and updates
• Address audit requests received from internal team, ensuring compliance and accuracy
• Working on Dunning process with RPA team in order to send accurate data correctly.

Credit Key responsibilities:

• Evaluating customers credit worthiness to recommend a credit line to ensure smooth business with the customer

• Checking different sources (D&B, Creditsafe, Website and CRMZ) for financials before reaching out to customers

• Timely action taken on Trade/Credit reference requests

• Placing customers on monitoring hold due to payment concerns

• Performing basic checks on new customer to understand if they have any relation in terms of parent/branch/subsidiary with existing customers

• Providing recommendations about whether to increase, adjust, extend or close lines of credit

• Reviewing top customers on a periodic basis (every 6 months)

• Working with customer master and legal team to procure necessary approvals

• Review credit limits of existing customers

• Analyze customers’ financial condition and monitor credit worthiness in accordance with internal credit rating procedure

• Working closely with UAE team on the collection process
• Keeping the customers informed about their open AR balance
• Following up with them consistently on a daily basis to collect the amount forecasted
• Interact with the Business Heads/Account Managers/Customer on daily basis to discuss the open payment and help them resolve their queries and set the expectation to make the payment on time
• Entering Receipt vouchers in ERP and applying against invoices billed in system
• Resolving client queries on invoicing for them to make payment or acquiring remittances from clients for receipts
• Sending AR collection report at the end of every day
• Sending Invoices, SOA, calling clients for collections
• Preparing debtors report and sending to account managers, clients, CFO and CEO
• Escalate doubts in payment or mismatches in supporting documents to AP Manager and concerned department who handles supplier
• Involving in month end reconciliation and cleanup of ledgers
• Circulating Debtors report to AM, AVP and CEO with DSO trends on weekly basis.

• Providing customer service regarding collections issues and review account adjustments, resolve account discrepancies and short payments
• Responsible for monitoring and maintaining assigned accounts-customer pre- delinquency emails or calls, accounts adjustments, small balance write off, invoice reconciliations and processing credit memos/rebills
• Update sales and management on past due accounts by providing specific details for each customer account
• Reporting or analyzing performance of existing customers and their credits
• Escalate delay in payment process to internal groups as appropriate and Interlock with different departments such as Sales, Customer care, Credit team, Cash apps towards resolving various issues related to assigned portfolio
• Work on Reconciliation of payment and ensure smooth maintenance of customer accounts
• Establish and maintain effective and cooperative working relationships with clients and customers
• Resolve uncollectible/disputed AR with quick turnaround to collectable status
• Following up with customers for remittance detail of payments
• Maintained cash application by entering cheque received from customer and allocated th payments on time to maintain SLA