Santhosh Kumar BO
Bangalore
Summary
Dynamic operations leader with extensive experience at ECOS India Mobility & Hospitality Pvt Ltd, excelling in client relationship management and team leadership. Proven track record in optimizing branch operations and enhancing vendor management, driving significant revenue growth while fostering a collaborative work environment. Adept at problem-solving and employee training.
Overview
14
14
years of professional experience
Work History
Sr. Manager-Operations
ECOS India Mobility & Hospitality Pvt Ltd
Bangalore
01.2023 - 12.2023
- Reporting to CEO
- Handling entire branch operations (Bangalore’s top corporate clients)
- Handling 15 No of Ops executives and 4 No of Assistant operations managers
- Regular interactions with senior managements of corporate
- Resolving client’s queries in terms of quotes, SLA, & issues
- Handling vendors & client agreements duly verified by legal team
- MIS reporting to head office, fortnight and monthly
- Overseeing sales team and reporting weekly reports to HO
- Major interactions between accounts department to service vendors Payments and penalties
- Adding vendors & DCO
- Regular chauffer trainings at respective client’s place
- Monitoring on time client invoice submission
- Monthly revenue Target
- Preparing Branch P & L sheet
Operations Manager
Wise Travel India Private Limited
09.2022 - 12.2022
- Reporting to Co-Founder
- Handling entire branch operations (Bangalore’s top corporate clients)
- Handling 18 Implant executives and 4 Assistant operations managers
- Regular interactions with senior managements of corporate
- Resolving client’s queries in terms of quotes, SLA, & issues
- Handling vendors & client agreements duly vetted by legal (back-to-back)
- MIS reporting to head office, fortnight and monthly
- Overseeing sales team and reporting weekly reports to HO
- Major interactions between accounts department to service vendors Payments and penalties
- Adding vendors & DCO
- Regular chauffer trainings at respective client’s place
- Preparing Branch P & L sheet
Co-Founder
EMS Travel Solutions Private Limited
10.2019 - 07.2022
Sr. Manager-Operations & Corporate Sales
Orix Auto Infrastructure Limited
08.2015 - 12.2018
- Reporting to regional manager south
- Handling entire branch operations (Bangalore’s top corporate clients)
- Handling 68 site supervisors and 18 sites in charges
- Indirect handling of 480 cars – KYC documents plus fitness & Inductions
- Regular interactions with senior managements of corporate
- Resolving client’s queries in terms of quotes, SLA, & issues
- Handling vendors & client agreements duly vetted by legal (back-to-back)
- MIS reporting to head office, fortnight and monthly
- Overseeing sales team and reporting weekly reports to HO
- Having major role in payment follow within credit terms from clients
- Major interactions between accounts department to service vendors Payments and penalties
- Promotional activities for enhancing Business (road safety, driver Educations, does and don’t both employee and drivers)
- Regular chauffer trainings at respective client’s place
Asst. Manager-Facilities & Transport
First Advantage off Shores Private Limited
10.2012 - 05.2015
- Ensuring OTA & OTD as per defined SLA
- Rolling out mandatory daily reports such as transport daily matrix, FFBLD, No Show
- Incident/accident reporting as per call tree process
- Bay Management ensuring vendor allocating the cabs for drop, display of notice board drop lists, on time departure of cabs, FFBLD checks, Breath analyzer checks, random cab compliance checks
- Responding to emails – Routing, escalations, issues tracker updating
- On time departure of cabs
- Ensuring vendor displays the notice board copies on time
- Induction/replacements of cabs by checking the background details
- Cabs Compliance checks – random as per checklist
- Check on escort request ensuring all lady employee last drop are provided guards in the FFBLD Checks
- Safety & Security of employees, Driver & Escort guard briefing
- Follow up with the vendor ensuring cab available in the bay for drops
- Supervise Daily Transport Operations in Day and Night – This would include monitoring cab tracking for Pickup and Drop Management
- Resolving employees Query
- Cab and Driver Compliance/audit
Admin Executive
ACS (Affiliated Computer Services)
03.2010 - 09.2012
- Ensure to track routes to assure on time deliveries to enterprise customers
- Ensure to receive all phone calls from drivers any hour in day
- Support management team to supervise transportation personnel
- Arranging pickup and drops for the employees as per the given routings
- Daily reports updating
- To accept adhoc cab requests and action the same
- Tracking of login and logouts
- Inclusion of adhoc requests with regular routing and finalizing the same for L&L
- Working in day/night shift as per roasters
- Preparing daily arrival report
Education
SSLC -
GTHS
PUC -
ABEDKAR COLLEGE
B.COM -
BANGALORE UNIVERSITY
Skills
- People-Oriented
- Retail Sales
- Product Promotions
- Sale Expertise
- Business Development
- Digital Marketing
- Web Development
- Market analysis
- Problem-solving abilities
- Team collaboration
- Marketing strategy
- Branch operations
- Client relationship management
- Vendor management
- Sales oversight
- Team leadership
- Compliance management
- Employee training
Languages
- English
- Kannada
- Hindi
- Tamil
- Telugu
Personal Information
- Father's Name: B. Obaiah
- Date of Birth: 01/25/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Sr. Manager-Operations
ECOS India Mobility & Hospitality Pvt Ltd
01.2023 - 12.2023
Operations Manager
Wise Travel India Private Limited
09.2022 - 12.2022
Co-Founder
EMS Travel Solutions Private Limited
10.2019 - 07.2022
Sr. Manager-Operations & Corporate Sales
Orix Auto Infrastructure Limited
08.2015 - 12.2018
Asst. Manager-Facilities & Transport
First Advantage off Shores Private Limited
10.2012 - 05.2015
Admin Executive
ACS (Affiliated Computer Services)
03.2010 - 09.2012
SSLC -
GTHS
PUC -
ABEDKAR COLLEGE
B.COM -
BANGALORE UNIVERSITY
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