Overview
Work History
Education
Skills
listeming Music
Timeline
Generic

SANTHOSH KUMAR BOPPINI

Toronto

Overview

3
3
years of professional experience

Work History

Guest Service Associate

Pride Hotel
Chennai
05.2023 - Current
  • Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Delivered messages, mail and packages left for guests to hotel rooms.
  • Recommended top dining and entertainment options for guests in Chennai area.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Used Inkeys Software to check daily record sheets, guest accounts and available vouchers.
  • Walked through properties to maximize guest safety and clear areas of trash and debris.
  • Assisted guests with luggage and provided directions to rooms to enhance customer service.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
  • Maintained neat and orderly front desk and lobby area to uphold hotel standards.

Guest Service Associate

Pride Hotel
Chennai
09.2021 - 01.2023
  • Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Delivered messages, mail and packages left for guests to hotel rooms.
  • Recommended top dining and entertainment options for guests in chennai area.
  • Walked through properties to maximize guest safety and clear areas of trash and debris.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Maintained neat and orderly front desk and lobby area to uphold hotel standards.

On Job Trainee

Pride Hotel
Chennai
12.2020 - 05.2021
  • Learned new materials, processes, and programs quickly.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Handled day-to-day customer or client questions via telephone or email.
  • Collaborated with employees from various backgrounds.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Filled out timesheets and paperwork according to identified requirements.
  • Supported departmental tasks to increase understanding of industry processes.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
  • Supported organizational objectives with help from existing employees.
  • Shadowed senior team members to learn all related jobs and tasks.

Education

Bachelor of Science - Hotel Management

Madras Institute Of Hotel Management
Chennai
04.2021

Skills

  • Cash Register Operations
  • POS Transactions
  • Guest Satisfaction
  • Amenities and Accomodations Knowledge
  • Inventory Monitoring
  • Efficient Service
  • Guest Service and Assistance
  • Creative Solutions
  • Greeting and Directing
  • Key Management System
  • Attentive Service
  • Guest Experience Management
  • Guest Inquiries
  • Special Requests
  • Nightlife Recommendations
  • Item Pickup and Delivery

listeming Music

I take pleasure in listening to music. I never really thought that this was my hobby, but I'm beginning to comprehend that it is. I understand that hobbies are activities that a person actively follows and enjoys

Timeline

Guest Service Associate

Pride Hotel
05.2023 - Current

Guest Service Associate

Pride Hotel
09.2021 - 01.2023

On Job Trainee

Pride Hotel
12.2020 - 05.2021

Bachelor of Science - Hotel Management

Madras Institute Of Hotel Management

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SANTHOSH KUMAR BOPPINI