Santhosh Kumar Chekka
Rajahmundry
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Cafe Manager
sodexo by google
Hyderabad
09.2023 - Current
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Monitored food quality regularly to ensure it was up to required standards.
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
- Recruited, trained, managed and evaluated cafe staff performance.
- Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
- Set goals for staff performance while providing feedback to motivate them towards success.
- Developed and implemented customer service policies and procedures for cafe staff.
- Conducted regular inspections of equipment used by staff members in order to maintain safety standards.
Outlet Manager
NOVOTEL HYDERABAD AIRPORT
HYDERABAD
01.2023 - 08.2023
- Ensured safety regulations were followed by all staff members.
- Designed plans to improve quality, process efficiency and cost control.
- Created positive culture to drive employee engagement and satisfaction.
- Conducted and coordinated on-the-job training for associates to optimize performance.
- Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts and performing services for customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assistant Manager- Food and Beverage
NOVOTEL HYDERABAD AIRPORT
HYDERABAD
01.2022 - 12.2022
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Assistant Manager- Food and Beverage
NOVOTEL VARUN
VIJAYAWADA
09.2021 - 12.2021
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained up-to-date knowledge of company products and services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated daily tasks to team members to optimize group productivity.
Food and Beverage Executive
NOVOTEL HYDERABAD AIRPORT
HYDERABAD
03.2020 - 08.2021
- Maintained accurate records of food orders placed by customers along with billing information.
- Participated in weekly meetings with management team to discuss progress on goals and objectives.
- Monitored customer satisfaction ratings through surveys or interviews.
- Assisted in developing marketing plans for upcoming special occasions or holidays.
- Resolved any customer complaints or disputes in an efficient manner while maintaining a positive attitude towards guests.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted staff by serving food and beverages or bussing tables.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Food and Beverage Supervisor
NOVOTEL HYDERABAD AIRPORT
HYDERABAD
08.2018 - 02.2020
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
- Trained new hires in proper food handling techniques and safety regulations.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Reviewed weekly sales reports to identify trends in sales volume for menu items.
- Managed scheduling of staff in accordance with budget constraints and labor laws.
- Investigated customer complaints promptly and took corrective action as needed.
- Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
- Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
- Inspected equipment regularly for signs of damage or wear and tear; arranged for repairs when necessary.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
Food and Beverage Attendant
NOVOTEL HYDERABAD AIRPORT
HYDERABAD
03.2017 - 07.2018
- Maintained a positive attitude towards coworkers and customers at all times.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Responded quickly to customer complaints or special requests in a professional manner.
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Provided exceptional service that reflected restaurant standards and core values.
- Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
- Communicated effectively with kitchen staff regarding customer orders.
- Monitored inventory levels of food items and communicated needs for restocking to management team.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Set tables for upcoming meals by following food service guidelines.
Education
Bachelor of Hotel Management - Bachelor of Hotel Management
SUN INTERNATIONAL
VIZAG06-2016
Skills
- Customer Experience Management
- Cost Control
- Coffee Shop Operations
- Employee Scheduling
- Market Tracking
- Operational Efficiency
- Staff Management
- Foodservice
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Accomplishments
- With though computation around the city in hyderabad,i feel proud to received an award - BARMAN OF THE YEAR in the year 2018
- i successfully completed accor supervisor program called accor emerging leadership programs(AELP)in the year -2018
Timeline
Cafe Manager
sodexo by google
09.2023 - Current
Outlet Manager
NOVOTEL HYDERABAD AIRPORT
01.2023 - 08.2023
Assistant Manager- Food and Beverage
NOVOTEL HYDERABAD AIRPORT
01.2022 - 12.2022
Assistant Manager- Food and Beverage
NOVOTEL VARUN
09.2021 - 12.2021
Food and Beverage Executive
NOVOTEL HYDERABAD AIRPORT
03.2020 - 08.2021
Food and Beverage Supervisor
NOVOTEL HYDERABAD AIRPORT
08.2018 - 02.2020
Food and Beverage Attendant
NOVOTEL HYDERABAD AIRPORT
03.2017 - 07.2018
Bachelor of Hotel Management - Bachelor of Hotel Management
SUN INTERNATIONAL
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