Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

SANTHOSH KUMAR C T

Hamilton,WKO

Summary

Dynamic IT Operations Lead with extensive experience at EY, specializing in automation and SQL Server administration. Proven track record in enhancing operational efficiency and reducing costs through strategic process improvements. Strong team management skills complemented by a commitment to compliance and customer satisfaction. Expert in incident reporting and root cause analysis.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Platform Operations Lead

EY
08.2021 - Current


  • Oversee the platform's operational strategy, ensuring alignment with the organization's goals and objectives.
  • Ensure the stability, integrity, and efficient operation of the IT infrastructure that supports core organizational functions.
  • Mentored junior staff on best practices for project management and operational excellence.
  • Analyzed workflow patterns to identify opportunities for process improvements and cost reductions.
  • Monitored key performance indicators to assess operational effectiveness and drive continuous improvement efforts.
  • Facilitated meetings with department heads to address challenges and develop actionable solutions for operational issues.
  • Ensure that the platform adheres to security best practices and compliance standards.
  • Managed daily operations, ensuring timely delivery of high-quality services to clients.
  • Reduced operational costs through continuous improvement initiatives and cost-saving measures.

Site Reliability Engineering Lead

EY
07.2019 - 07.2021
  • Develop and implement an automation strategy that aligns with the organization's reliability goals, reducing manual toil and improving system resilience.
  • Design, build, and integrate tools that automate various aspects of infrastructure management, including deployment, monitoring, and incident response.
  • Work closely with development, operations, and IT teams to create a shared responsibility model for maintaining and improving service reliability through automation.
  • Automate incident management processes to swiftly detect, respond to, and recover from system outages. Facilitate blameless postmortems to identify lessons learned and automate solutions to prevent recurrence.
  • Continuously evaluate the effectiveness of automation tools and processes, seeking opportunities for enhancement and optimization.

SQL Server Database Administrator-Lead

EY
09.2011 - 06.2019
  • Administered SQL Server databases, ensuring optimal performance and reliability for enterprise applications.
  • Configure Replication, Log Shipping and AlwaysOn.
  • Support SSIS, SSAS and SSRS configurations and deployments.
  • Supported Microsoft Parallel Data Warehouse.
  • Developed and implemented backup and recovery strategies for critical data protection.
  • Monitored database health and performance, proactively identifying and resolving issues.
  • Collaborated with development teams to optimize queries and improve application efficiency.
  • Led migration projects for database upgrades, enhancing system capabilities and user experience.
  • Established security protocols to safeguard sensitive data against unauthorized access.
  • Automated routine maintenance tasks, improving operational efficiency across multiple environments.
  • Followed standard practices for migrating changes to test and production environments.
  • Managed database upgrades and migrations, ensuring minimal impact on end users and maintaining data consistency.

Senior Development Engineer

Aditi Technologies, HARMAN
03.2010 - 09.2011
  • Provide 24/7 production support for both application and database environments, ensuring high availability, stability, and timely resolution of critical incidents.
  • Support the deployment of application and database changes, working closely with development and DevOps teams to ensure smooth rollouts and minimal disruption to live systems.
  • Perform regular database backup and restore operations, ensuring data integrity, disaster recovery readiness, and compliance with retention policies.
  • Conduct continuous database monitoring, health checks, and performance tuning to optimize system performance, identify bottlenecks, and improve overall efficiency.

Software Engineer

EY
08.2007 - 02.2010
  • Provide technical support and coordinate production and UAT application deployments, delivering assistance to clients and functional teams to resolve issues and optimize operational workflows.
  • Manage database maintenance activities such as backup and restore, patch updates, security implementation, table partitioning, index maintenance, and SQL Server installation and upgrades on both production and non-prod environments.
  • Perform comprehensive database administration tasks including fine-tuning, mirroring, log shipping, replication, snapshot management, SSIS and SSRS configuration, and T-SQL scripting for data synchronization.
  • Develop and maintain complex SQL scripts to extract, manipulate, and analyze data, supporting accurate and timely report generation and business insights.

Support Engineer

Nextstep Infotech Pvt. Ltd.
08.2006 - 07.2007
  • Implementation of the Datamate® Core Banking Solution across service outlets of District Co-Op Bank, Alleppy, Kerala, ensuring seamless deployment and operational readiness.
  • Delivered comprehensive online training sessions to bank staff, enhancing their proficiency in using the core banking system and supporting smooth day-to-day operations.
  • Developed troubleshooting guides that improved response times for common issues.
  • Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
  • Reduced response times by prioritizing urgent requests and escalating issues when necessary.

Education

Bachelor of Technology - Computer Science

TKM Institute of Technology
Kollam, India
07-2007

Diploma - Computer Applications

Government Poly Technique
Kasaragod, India
06-2001

Skills

  • IT Operation Support
  • IT Service Management
  • MS SQL Administration
  • Automation
  • Microsoft Azure
  • People/Team Management
  • Vendor Management
  • Customer relationship management
  • Compliance management
  • Incident reporting and RCA

Accomplishments

  • EY Extra Miler Award(2024, 2018, 2017, 2016)
  • EY GDS Leadership Award for Innovation(2023)
  • EY Rockers Award(2020)
  • EY Feather in the Cap Award (2019)
  • EY Quality Champion(2017)
  • EY Golden Beam Award(2015)

Certification

  • Microsoft Azure Administrator
  • Microsoft Azure Database Administrator
  • ITIL V3 Foundation
  • ITIL V4 Foundation
  • Databricks Fundamentals

Languages

English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Elementary (A2)

Timeline

Platform Operations Lead

EY
08.2021 - Current

Site Reliability Engineering Lead

EY
07.2019 - 07.2021

SQL Server Database Administrator-Lead

EY
09.2011 - 06.2019

Senior Development Engineer

Aditi Technologies, HARMAN
03.2010 - 09.2011

Software Engineer

EY
08.2007 - 02.2010

Support Engineer

Nextstep Infotech Pvt. Ltd.
08.2006 - 07.2007

Bachelor of Technology - Computer Science

TKM Institute of Technology

Diploma - Computer Applications

Government Poly Technique

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